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Customer reviews

Rating 4.6 out of 5 stars with 999 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 999 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent for sound and for noise cancellation

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: These headphones are really great for listening to all types of music. Right out of the box they sounded fantastic, and the companion Sony app allows for all sorts of fine tuning and feature activation. The noise cancellation feature also works as well as anything that I’ve tried to-date. The headphones are ready to pair right out of the box, and this can be done manually as for any typical Bluetooth device or you can use the Sony app to get everything quickly set up. Typical controls for listening (volume, track fwd-back, etc.) are done by touch on the right earpiece while the left has buttons for power, noise cancellation, and bass boost. It’s all very intuitive. There is also a jack for use with a conventional audio cable (included in the box), which might be nice for a direct connection such as on an airliner. The noise cancelling feature has settings that allow you to put it in a "hear-through" mode to allow conversations or just to hear ambient sounds. One interesting advanced feature is that you can set up a number of different “sound profiles” using the app and associate them with specific locations (home, office, gym, etc.). Then, when you are in one of those locations, the app will automatically configure the headphones accordingly for that environment. The headphones are very comfortable to wear. I have a large head and have tried headphones that will simply not adjust far enough to fit me. These, however, fit well and felt really good. A negative is that, in order for noise cancellation to work, they have to seal well around the ears. As a result, they often felt a bit sweaty when I removed them. Maybe this is common to this style of headphone but it’s not enough for me to down-rate them. I have used them so far to listen to most every type of music that I like, which ranges from singer-songwriter artists to jazz, blues, oldies, and classical. I also listen to a lot of podcasts. Everything sounds great and I had almost forgotten how much better music sounds over a set of true headphones compared to the in-ear buds that I have mostly been using. These will now be my prime listening device in places where full-size headphones are appropriate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doug G,

      Thanks for sharing your 5-star review and experience with the Sony ULT WEAR headphones. We're thrilled that you like the sound quality, dedicated app, noise canceling function, connectivity, controls, supplied headphone cable, sound settings, and fit of the headphones.

      Your feedback about its comfort is also appreciated. To achieve the best performance in terms of comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 1 out of 5 stars

    Terry's Dissapointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryB,

      We’re truly sorry to hear about the issues you’ve encountered with your ULT WEAR headphones. We’d love to look into this further and explore what options we can offer to address your concerns. To get the most out of your ULT WEAR, download the Sony Sound Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. The headphones also feature two ULT sound modes for enhanced bass, which can be combined with EQ adjustments: ULT1 for deep, low-frequency bass, or ULT2 to experience powerful bass.

      Should you need technical assistance, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      You may also send us an email at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We’re here to help and appreciate your patience.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound with some flaws.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony ULT WEAR noice cancelling headphones offer some very big sound with some setbacks. For starters, the sound is pretty darn good. I prefer the “Bright” setting with the ULT setting at 1. That’s the sound signature I enjoy, though there are several to choose from within the headphones app including a custom profile for fine tuning. Overall, the apps work pretty good although I do have a criticism I’ll touch on later. The headphones are light weight and provide decent comfort for long listening sessions. Additionally, the battery life is excellent. Get about 30hrs playback time and charging for just a few minutes will get a few more hours of playback. Awesome feature! Couple downsides I’m seeing with these headphones are build quality and overall aesthetics. They are mainly plastic and feel cheap. They also do not look premium. The ear cups I find are also fairly cheap. They are some kind of synthetic material and you get a nice greasy sheen on them once taking them off. You can instantly see all your head and ear oils on them and it’s a setback in my book. A different ear cup material would have gone a long way here. Another thing Sony needs to work on is the amount of prompts while trying to setup the headphones with their app. I got well over 10 prompts about various things. When I get a set of headphones I want to just listen. I’ll download an app, update firmware and that’s all I want to do. Overall, a nice sounding headset with long battery life, deep bass and lackluster presentation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi joel125,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality, comfort, and battery life of the headphones. Your feedback about the design and dedicated app is greatly appreciated.

      In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good, But Can You Have Too Much Bass?

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know headphones are meant to be heard, not seen, but for premium devices these make no statement at all. In solid gray (including the few buttons), they look totally generic. I wish there had been more visual impact to the design. Further, the packaging seemed excessive. Mine were delivered by a national delivery company and so there were 3 Sony-branded boxes, one inside the other. Seems wasteful and unnecessary. As for the headphones themselves, it's mostly, but not exclusively, good news. They are quite comfortable with the expected adjustment band for different size heads. While there is no manual, per se, pairing the headphones to my Android phone was easy with little fuss. The downloaded app makes setup easy and quick. I listened to expansive orchestral music and some contemporary singers, solo instrumentals and other types of music. One prominent "feature" of these headphones is enhanced bass. It's true. Strong bass was evident in most sources, but especially in the classical symphonic music. Bass is adjustable by repeatedly pushing the "ULT" button, but I found it nearly overwhelming, even in the lowest setting. How much bass is desired is always a matter of personal preference, but I wish it had one "step" further down. The noise cancelling featured work amazingly well. Compared to my decades-old Bose, the improvement is remarkable. For travelers, an airline cable is included as well as a charging cable. The buttons for bass, noise, on/off are located on the left headset. Since the majority of us are right handed, I found the placement a bit awkward. In sum, these are perfectly adequate headsets for most people. I found little that makes them especially different other than the understated design and the ability to control bass (mostly) effectively.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Doug G,

      Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're glad that you like the comfort, connectivity, dedicated app, and noise canceling function of the headphones. Your feedback about the design, packaging, and ULT function is greatly appreciated.

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great midrange over ear option.

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a mid-range set of headphones, this Sony set has elevated what I expect from a midrange headphone. I tend to be the type of person who likes a more bassy sound from my over ear headphones, this set really fills that niche for me. The nice thing is that even with the extra bass the sound quality still sounds good. I don’t feel like the mid and high end are overly distorted even with the bass boosted. I like the fact that even at this level the noise cancellation sounds just as good as a Bose set from several years ago at a fraction of the price. Sony really has some of the best noise cancellation in today’s set of available products. I also like the fact that you can dial in how much “passthrough” you can get with the app to tune it for your current environment or wherever it may be that you use the headphones normally. The only thing that I really noticed that I was not initially a fan of is that the entire headphone is mostly plastic. I understand at this price point that that is probably to be expected but after using the headphones for a bit the build quality overall other than the plastic feel is quite nice. I don’t necessarily feel like they are overly flimsy, nor do I feel like I’m going to break them or anything just by using them which is a plus. The only other real thing of note is if you get warm easily the earcup cushions do get a little warm if you’re wearing them for extended periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ViperElectric,

      Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're thrilled that you like the sound quality, noise canceling function, and dedicated app of the headphones.

      Your feedback about the design and its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001298186.html

      Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Doesn't work as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these with the impression they could be better than Skullcandy crushers. The Cons: The sound quality was pretty good but the headphones could not handle a lot of bass heavy music without getting crackly. Also feel like I had to turn them all the way up to get to a decent volume. No top headband cushion so could only wear for so long. Touch features were cool but we're also sensitive to being touched. Was kind of an inconvenience when working out as I would constantly brush up against them and it would mess with my music. The Pros: Touch and sensor features are nice, battery life is great. Overall was disappointed that $200 Sony headphones could not live up to what was advertised and was returned shortly after using. If you're looking for bass forward headphones with great sound quality. Get Skullcandy Crushers ANC 2.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaredM, We are sorry to hear that you had to return the ULT WEAR headphones due to some issue that you encountered while using them. This is not the experience that we would like you to have with our premium products and we take feedbacks seriously as this will help improve our products.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable and really like how you can cover one ear to temporarily turn off noise cancellation. Easy to wear and super light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cindy, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Alot of Headphone for the price

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this for about a week and really enjoying all the options for sound choices. In fact, I am still in the exploring stage. Being a musician I tend to be a little more critical and I look for clarity, tone and usability. So in using the Phones, one has to take into account, especially when it comes to music, different genres are mixed in different ways, therefore, when using ULT bass option you have to consider that you will definitely have different results when it comes to how the bass is mixed in the studio for that genre. I found with some styles of music I did not find ULT very useful. Other styles had very good results. The adaptive sound control worked pretty decently when sitting or Moving around. The EQ has 9 choices, I only noticed subtle differences mostly tonal changes and bass enhancements or up front vocals. Again very minor changes. For 360 reality audio to work, you will need a subscription. You can also set custom EQ along with multiple other choices. One EQ in particular “Excited” almost presents as a live sound, a lot of Enhancement involved. I do like having control for switching tracks within the app being connected to Spotify (My Choice). Sony has packed these headphones with a lot of options for the listener to help you Experience the music as the artist intended. I also feel the noise cancelling worked very well. There is also DSEE you can set to auto for upscale. I found the ear pads very comfortable. This is great especially if you happen to wear glasses. Other phones became burdensome and Fatigued my ears. Also helps having a good balance of mostly a Plastic housing along with metal where needed. I also liked the pause feature when removing the headphones and auto play when phones were placed back on my head. No need To press any buttons to restart a song. This is a perfect match for a price and feature packed headphone to give you something decent without breaking the bank.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi billr920,

      Thanks for sharing your review and experience with the Sony ULT WEAR headphones. We're thrilled that you like the sound quality, equalizer, noise canceling function, comfort, and wearing detection feature of the headphones. Your feedback about the ULT function is greatly appreciated. This function can be adjusted depending on your needs:

      ULT1: This setting emphasizes the deep bass range over other sounds.
      ULT2: This setting emphasizes powerful sound more than ULT1.
      OFF: Turns off the ULT button setting.

      For more information, please refer to this link:

      https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001375636.html

      Hope this helps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Best ones I own

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I love the noise canceling. It could connect pretty much to any device you own whether it’s wired or wireless. Sony never disappoints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      MuscledNightmare,

      That's fantastic feedback! It sounds like you're absolutely loving your Sony WH-ULT900N headphones. We're thrilled to hear that the noise canceling is a standout feature for you, providing that immersive listening experience. And you're right – the versatility to connect to virtually any device, wired or wirelessly, truly makes them incredibly convenient. It's great to know Sony continues to impress!

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable, can disable ANC, sound great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from sennheiser momentum 4 to these bc the always on ANC was causing ear problems…you literally can’t disable ANC on sennheiser or bose headphones, only multiple levels of ANC or transparency…I am stunned by how good these sony’s sound, not as good as the sennheiser’s but very close…plus the ear cups have the most room I’ve found to get my whole ear to fit…and disabling ANC is easy…THESE SHOULD BE ON EVERY LIST!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi msmith508, You've made an excellent choice! We're very happy to hear that you're impressed with the great sound quality, comfortable fit, and the option to disable the noise canceling feature of your new Sony ULT WEAR. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best in class ANC at great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, well-constructed and with great sound. I think the ULT Wear is a suitable alternative for anyone looking for Sony’s quality ANC on a budget. The bass and the sleek shade of green are a cherry on top for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UlrickM, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are EASILY the best pair of headphones I've ever had. It's a little tedious to set up the sony account and everything but DEFINITELY worth it gor the sturdiness, the sound quality, and all the cool settings you're able to play around with. They're also super comfy, I highly reccomend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josie, Thank you so much for the 5-star rating! We are glad to hear that you are happy with the sound quality of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for smaller heads

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! I was weary because Sony was never on my list of headphones to try. I tend to gravitate towards Apple, Beats, or Bose. I tried on Apple Airpod Max and the headband was too big so i returned them. Same thing for the Bose Quiet Comfort— I couldnt look down without either of them sliding off. For reference, my head is smaller. I tried these in store and looked up down and around mimicking different exercises where my headphones would potentially fall out, and these, in comparison to others, stayed snug and secure! Sound quality is comparable to Bose and Apple products— in my opinion!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sydney,

      You made the right choice with the Sony ULT WEAR headphones! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the purchase. My husband and I loves everything about it. From the sound quality and how lightweight it is

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NellyanneP, thanks for sharing your wonderful experience with the Sony - ULT WEAR! We're thrilled to hear you and your husband are enjoying the powerful sound quality and lightweight design of these headphones. We truly appreciate your support and thank you for choosing Sony. Regards -Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my 13 year old daughter. She loves them says they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billdosopo,

      We’re thrilled to hear your daughter loves her new ULT WEAR headphones! It’s wonderful to know she finds them so comfortable for her daily listening.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great! Good looking cans! Very comfortable not sure about the durability I wouldn’t wear them in the rain. I don’t think they’re dustproof but they sure sound great. They actually sound better than my AirPods 2.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi suzyhen,

      Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the sound quality and comfort of the headphones. The headset is not waterproof and dustproof. If water or foreign matter enters the headset, this can result in burnout or malfunction. Be careful not to expose the headset to moisture or dirt. We understand your need for these features. Rest assured that these headphones are durable and made with premium materials. It is recommended to use the headphones with precautions. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best headphones I've ever bought. The price tag is a bit steep but it's a worthy investment. Highly recommend if you're a basshead

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anon,

      Thank you so much for your fantastic review of the ULT WEAR headphones!

      We're truly hearted to hear you consider them one of the best headphones you've ever purchased and a "worthy investment." We also appreciate your honest feedback about the price tag.

      The ULT WEAR was designed to deliver a truly immersive, bass-heavy experience, and we're so glad to hear that it's the perfect match for you as a "basshead."

      Thanks again for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love love LOVEEE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. the battery life is great. They do a great job canceling out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, CarolynR! We're truly happy to hear you're having an enjoyable experience with your new Sony ULT WEAR Wireless Noise Canceling Headphones. We're also grateful to hear that you like the superb sound quality, excellent noise cancellation, and long-lasting battery life of the headphones. It sounds like we hit the mark with the ULT WEAR. Thank you for giving the product a perfect rating! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for 2 months and I love them ! So comfortable to wear and the sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user218959, Awesome! We are glad to hear that you are happy with your new ULT WEAR headphones! We are glad to hear that you are happy with the sound quality, bass and comfort of your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good buy for the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, great sound. Noise cancellation is spot on.

    I would recommend this to a friend