Customer Ratings & Reviews

Hi AprilM, That's an awesome gift choice! Great to hear the Sony ULT WEAR headphones are a hit with their sound quality, especially for someone in music classes. She must be thrilled! Thanks for choosing Sony. -Jess

Hi Harold,

That's great! We're glad to hear that you like the bass sound quality of the headphones. Thank you for choosing Sony!

-David

Hi LymarisC, We’re glad to hear you’re loving the noise cancellation and sound quality! We're sorry to hear the battery life isn’t meeting your expectations, though. The ULT WEAR is designed to offer up to 30 hours of playback with noise cancellation off, or around 20 hours with it's on, but if you’re noticing much less than that, it might be worth checking a few things. If you're using features like noise cancellation, Equalizer, ULT bass boost constantly, etc. those can impact battery duration. Usage hours may be different depending on the conditions of use. If you feel the available operating time or the battery life is too short, even when fully charged, resetting and initializing the headset may help resolve the problem. Thank you for choosing Sony. -Jess

Hello IainZ,

Thank you for choosing Sony!

It brings us great joy to hear that you love your WH-ULT900N headphones! Knowing they perform seamlessly and deliver exactly what you want truly inspires us. We appreciate your kind words and are grateful to be part of your audio journey. Thank you for sharing your experience!

Best regards,
-Fred

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi MariselaS,

Thank you so much for sharing your 5-star review!

We are really happy to hear that your son is enjoying his ULT WEAR headphones and that they are living up to his expectations.

It’s especially great to hear his comment about the Noise Cancelling—that is exactly what we aim for! We designed the ULT WEAR with our premium noise-canceling technology to provide a sanctuary from the outside world, allowing users to fully immerse themselves in the music

We appreciate you choosing Sony and hope he continues to enjoy that ultimate vibe!

Regards,
Dominick

Hi JoseR, We are sorry to hear about what happened with your Sony ULT WEAR headphones.

We would like to know more about what happened and make sure that you get the best experience out of your headphones.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hi DhruvP,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hello Rcisneros100!
Thanks so much for the fantastic feedback on the WH-ULT900N headphones. We are thrilled to hear that you think they are such incredible value!

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi JaysonA!
Thanks for taking the time to share your review of the WH-ULT900N headphones.
We are delighted to hear that they've been great for your long-term use!

We designed the WH-ULT900N to really deliver on sound quality, featuring our ULT POWER SOUND for deep, resonant bass and superior Noise Canceling to keep your focus on the music.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi LenerH,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function. Your feedback about the sound quality and multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

With the ULT function, you can adjust the bass quality depending on your needs. Here are the functions of the ULT button:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

When using the multipoint function, make sure to enable this function ("Connect to 2 devices simultaneously") on the Sony app. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Jackie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Kindle, thanks for sharing your thoughts on the Sony - ULT WEAR! We are thrilled to hear you're enjoying the rich and great sound quality of these headphones. With the ULT button you can boost your bass and feel the incredible power of sound. We also appreciate your feedback about the build quality, this is something that will be shared with our development team for improvements, thank you for choosing Sony. Regards, -Dominick

Hi J5inNY, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl

Hi H25431. We are very glad to hear that you are enjoying the excellent sound quality and easy-to-use features. At Sony, we strive to design headphones that deliver immersive audio and user-friendly controls, so it’s wonderful to know that these aspects stood out to you. We appreciate your feedback and thank you for choosing Sony!. -Milton.

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess

HI Remote,

That is fantastic to hear! We are thrilled that you find the Forest Gray ULT WEAR Wireless Noise Canceling Headphones to be a great buy and recommend them so highly—we think they make an excellent gift too!

Thanks for choosing Sony.

Best regards, Eliab

Hi AbdulC,

It brings us great satisfaction to hear that the ULT WEAR headphones are so good you decided to buy a second pair! Your decision to purchase them again is the highest compliment we can receive. Thank you for your continued support and for being a loyal Sony customer!

Best regards,
Dominick

Hi Heather,

Great! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph