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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1044 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,044 reviews
  • Rated 4 out of 5 stars

    App needs download

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the gym, they are good just hate that you need to download the sony app to control them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello J0rges,

      Thank you for choosing Sony!

      We're excited to hear that your WH-ULT900N headphones are performing well for your gym sessions! We apologize for any frustration regarding the requirement of the Sony Sound Connect app for full control. Our goal is to provide a powerful and personalized audio experience through that interface, and we truly appreciate your patience as you navigate those features to get the most out of your workouts.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones,, very stylish and comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeticiaB, thank you so much for sharing your feedback! We're delighted to hear that you're enjoying your WH-ULT900 headphones and appreciate your comments on their style and comfort. We designed these headphones to provide both outstanding audio quality and a premium wearing experience. If you have any questions or want to explore more features, feel free to reach out. Thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the sounds hit my ear, all I felt was the winds of narnia brush through.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Enrique,

      Thank you for choosing Sony!

      We are more than delighted to hear your wonderful review of the WH-ULT900N. We are extremely pleased that the sounds have touched you so deeply. Imagining the winds of Narnia is such a beautiful way to describe the experience, and it is truly gratifying to hear this kind of feedback. Your experience motivates us to continue to deliver high quality products.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but powers down

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product but after 90 days, they consistently cut off. Great sound and very comfortable. I cant remember if I have a warranty.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FredC,

      Thank you for your comprehensive feedback regarding the WH-ULT900N headphones. We are pleased to know that you appreciate their sound quality and comfort. However, we sincerely apologize for any inconvenience you have encountered.

      We would welcome the opportunity to gain further insight into the issues you are experiencing and to assist you more effectively. If you are willing, we would like to contact you directly. Please provide the following information by sending an email to socialsupport@am.sony.com so that we can ensure we have accurate details:

      - Sony Case Number:
      - Full Name:
      - Username:
      - Phone Number:
      - Model Number:
      - Issue/Concern:

      Your loyalty as a Sony customer is greatly valued, and we regret any trouble this situation may have caused you. We look forward to connecting with you and working towards a resolution.

      Thank you for bringing this to our attention.

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Headphones!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancellation options are amazing!!!! Purchased for a professional musician with big demands for quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonnyT, We are thrilled to learn that you are enjoying the features, especially the excellent noise cancellation and sound quality of our ULT WEAR headphones! It brings us immense joy to know that your experience as a professional musician has been enhanced by the quality of our product. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are grate for noise canceling, and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KYLEC,

      We are thrilled to hear you're enjoying the sound quality and noise cancellation of your new ULT WEAR headphones! It is great to know they are performing well for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Why you should get these headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Honestly for what I paid for them 100% worth it great audio great noise cancellation. They worked great for my plane rides to Mexico, Colorado and Wisconsin

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidM, Awesome! We're thrilled to hear you like the exceptional noise canceling feature of your new Sony ULT WEAR. And good to know it made your plane rides to Mexico, Colorado, and Wisconsin even more enjoyable. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    More punch needed ..but does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best audio on the go. Wish could have more bass power Even with the ult button my music still needs to have that punch

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Rislife!

      We’re glad to hear you’re finding the WH-ULT900N to be the best for audio on the go. We designed the ULT button to bring that front-row concert energy, and we're happy it's keeping your music moving! If you're looking for that extra "punch" beyond the ULT modes, we recommend playing with the Clear Bass settings in the Sony | Sound Connect app—it’s a game-changer for finding that perfect level of thump.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Good sound quality we surprised her.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, LeedP,

      Thanks for the review and the 5-stars rating! We are really happy to hear how much your daughter is loving her Sony Headphones! With an incredible sound quality, great noise cancelling, a modern and comfortable design, and up to 30-hours of battery, she can definitely enjoy to her favorite artists for a long time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Bass headphones!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] These headphones are some of the coolest ones out there. They really are made with bass in mind and whenever you listen to heavy music it makes you feel like you’re there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harold,

      That's great! We're glad to hear that you like the bass sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent bass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would recommend it to othet people . Excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SheldonJ,

      Thank you for choosing Sony!

      It brings us great joy to hear that you are loving your new WHULT900N headphones! Knowing that you would recommend them to others is the highest compliment we can receive, and we are so glad the audio quality has proven to be excellent for you. We design our gear to deliver a powerful, immersive experience, and it is wonderful to see that effort resonating with your daily listening.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Very pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying these headphones. At 84 my hearing is not what it use to be. I enjoy watching films and being able to hear much more clearly the dialogue. This is especially true watching films that have heavy British or Scottish accents.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOSEPHH,

      That's wonderful to hear! We are so glad that you're enjoying your new ULT WEAR headphones and that they are enhancing your film-watching experience. It's fantastic to know that our noise-canceling technology and clear audio are helping you catch every detail, especially with those hard-to-understand accents. Thank you so much for sharing your feedback.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Randomly disconnects -- known problem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Randomly disconnects from my laptop during sales call. GREAT bass, but I wasn't trying to spend hundreds of something for the gym -- it was suppoesd to be for cold calling. Spent over an hour troubleshooting with Sony and they weren't able to fix it. If you look at the forums on Reddit, many have complained about this.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisB,

      Thank you for considering Sony products.

      We are truly sorry to hear about the connectivity issues you are experiencing with your WHULT900N headphones, especially during critical moments like your sales calls. We understand how frustrating it is to invest in a premium headset for professional use only to face technical hurdles, and we apologize for the time you spent troubleshooting without a resolution.

      While we are glad you enjoy the bass performance, we recognize that reliable performance for your work is your top priority. We take reports regarding connection stability very seriously and would like to investigate this further to ensure your headset performs as it should.

      To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

      Name:
      BestBuy Username:
      Model Number:
      Description of the Issue:
      Telephone Number:

      Thank you for your patience, and we look forward to assisting you further.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really works as intended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling feature works really well and as intended. It will go full noise canceling when there is a loud sudden sound around you. Sound quality is amazing. Definitely recommend this device

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdyN,

      Great! We're thrilled that you like the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The sound quality is great and overall a good product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarwinA, thanks for the 5-star rating! We're really happy to hear you're enjoying the powerful sound quality and noise cancelling technology of the Sony - ULT WEAR! With up to 30-hour battery life and comfortable design they are an excellent option for everyday use. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound and gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality and sound for the price compared to other models. Near flagship quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elias,

      We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great for daily usage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and battery can be a little loose on head when exercising and heat your ears up a little but in regular usage pefect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TylerH, thank you for the fantastic score! We couldn't be happier to hear that you're enjoying the ULT WEAR sound quality! We also appreciate the feedback regarding the battery life and the warm sensation over the ears while exercising. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Solid headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb headphones. Not too expensive and works as advertised. The pass through option is nice too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TSizzle!
      It is fantastic to know that your WH-ULT900N headphones are doing exactly what you expected. We’re glad the passthrough feature is coming in handy for your daily use.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Sony is the best quality in the electric world

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony , headphones always stand up over any other headphones brands , bose comes in 2nd place and JBL in 3rd place

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sonyisabestbuy,

      Thank you for choosing Sony!

      We're honored to hear that the WHULT900N headphones continue to stand out for you above other brands. Your loyalty and trust in our products mean a great deal to us, and we’re glad to be your preferred choice for quality audio.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them!!!!!! They're way better than my beats

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User570639,

      We are excited to hear that you are loving your new ULT WEAR headphones! There is nothing quite like the deep, power-packed bass and clarity our ULT series delivers, and we are thrilled that the sound signature has completely won you over. It is a true compliment to know they’ve become your new favorite over your previous pair.

      Thank you for choosing Sony and for letting us take your music to the next level.

      Regards,
      Dominick Sony_US