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Customer reviews

Rating 4.7 out of 5 stars with 1129 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the excellent sound quality, comfortable fit, and impressive battery life. They also appreciate the good bass, reliable connectivity, and lightweight design, which makes them portable. However, a minor concern for some users is the low volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,129 reviews
  • Rated 5 out of 5 stars

    Need nothing else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only headset you need. It's perfect for travel,relaxing,gaming and what all you would want to do with them. Been using for a month and they are just terrific!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the terrific review, MadhavG!

      We are thrilled to hear that your WH-ULT900N has become your go-to headset for everything! Whether you’re fueling a gaming session, catching a flight, or just kicking back, it’s awesome to know the ULT WEAR is delivering that massive bass and clarity you need.

      Hearing that they are "the only headset you need" is the ultimate compliment. We designed these to be versatile enough for every part of your day, and it sounds like you’re putting them to great use!

      Thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and reasonable price. It was easy to connect and is working well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Baag96,

      Thanks for the review and the 5-stars rating! We are delighted to hear that you are enjoying your Sony Headphones so much! With amazing sound quality, powerful bass and a modern and comfortable design, we are sure you are going to love them even more as the time goes by!

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Maga

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice only use at the gym, and no but no Taylor Swift only Great music plus great bass!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time buying sony headphone wont regret definitely gonna try to buy a xm-5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JesusM!

      We are thrilled to hear that you're loving your first pair of Sony headphones! It’s awesome that the ULT WEAR has made such a great impression with that powerful bass. We think you'll be blown away by the WH-1000XM5 when you're ready to level up—its noise canceling and sound clarity are world-class.

      Thank you for joining the Sony family!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing, the sensory base is exactly what I was looking for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvannW! We are thrilled to hear that you find the WH-ULT900N to be exactly what you were looking for!
      This model features advanced noise cancellation technology and exceptional sound quality, allowing you to immerse yourself fully in your music.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. Used primarily for noise cancellation while at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, NotNecessary,

      Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you have been enjoying your Sony Headphones! Equipped with Sony’s premium noise cancelation and dual noise sensor technology, ULT WEAR intuitively blocks out external noise wherever you are!

      Thanks for choosing Sony, have an amazing day! -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ULT WEAR Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ha e purchased a series of Sony headphones and love the features and quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KennethM,

      Thank you for choosing Sony!

      We're immensely pleased to hear you're loving your WHULT900N headphones! It's fantastic to know you're enjoying the features and quality. We designed them with exactly that in mind, so your feedback is truly rewarding.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Basically the XM4 Lite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the XM4 Lite in my book. Everything you would need but a bit less than what you want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend authentic brand new factory sealed gaming products from Best Buy I’m always very impressed an satisfied

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Newoceanblue!

      We are thrilled to hear you’re impressed with your new WH-ULT900N headphones. There is nothing quite like that factory-sealed unboxing experience, and we’re so glad our partners at Best Buy delivered the quality you expect from Sony.

      Enjoy the powerful bass and thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Ult wear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bass is good but for heavy listners volume might not be the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VedantS,
      We are really happy to hear your feedback on the WH-ULT900N headphones. Your input is invaluable to us as we strive to improve our products and ensure that every user has the best experience possible.

      Regarding the volume, we understand that for some heavy listeners, the volume might not be as powerful as desired. We recommend using the Sony | Sound Connect app to change the EQ settings. This can help enhance the volume and tailor the sound to your preferences. Additionally, you can switch to ULT1 or ULT2 bass modes for a more intense audio experience.

      Thank you for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone for price! Sounds good and the color is beautiful!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marlasue,

      We're thrilled to hear you're loving your WH-ULT900N headphones! It's fantastic that you find them to be a great value and that you're enjoying both their sound quality and stylish color. We designed the ULT POWER SOUND series to deliver powerful bass and impressive audio, so it's wonderful to know we hit the mark for you. Thanks for sharing your feedback!

      Thanks for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I really enjoy the noise canceling on them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for your fantastic feedback on the WH-ULT900N, VictorA! We are elated to hear that you consider them a "great purchase" and that you really enjoy the noise canceling feature.

      We designed the WH-ULT900N with our latest noise canceling technology to help you immerse yourself in your music without distractions, and it brings us great joy to know that this feature is a key part of your experience.

      We appreciate you choosing Sony and for sharing your wonderful review!

      Best regards,

      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this gift for my wife, and we both love it. Great deal and will totally purchase another for myself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,

      We are so happy to hear that both you and your wife are loving the ULT WEAR headphones! It’s great that you were able to snag a deal, and we would be honored to have you join the Sony family twice when you're ready for your own pair.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, their tough, and reliable. Overall good product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AJFOYT,

      Thank you for your review! We are glad to hear that you find the ULT WEAR headphones to be a tough, reliable, and overall great product.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headset Review

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Product. The sounds qualities are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Siva,

      Thank you for choosing Sony!

      It makes us really happy to hear that you're enjoying the excellent sound quality of your WH-ULT900N headphones. We appreciate you taking the time to share your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice, sound cancelling capabilities really top notch!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidB, thank you so much for the 5-star review! It makes us really happy to hear you're enjoying the Sony - ULT WEAR and that the noise-cancelling performance has impressed you. Enjoy the immersive sound, and thanks for being part of the Sony family! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love sony to me better then bose and beats the quality and sound are amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello VictorG,

      Thank you for choosing Sony!

      We're elated to hear you're loving your WH-ULT900N headphones! It's fantastic that you find the quality and sound so amazing. We're thrilled they're delivering such a great audio experience for you!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 2 out of 5 stars

    Old is better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xb900n sound better and has much better bass and punch. New is not always better. Just re-release the xb900n sony. I bought the ult and xm4 on sale at the same time, the xm4 are much better if you cant find the xb900n’s. And the xm4 has similar bass but sound way better, it’s clear in all areas and less muddy with vocals. Listening to the new linkin park album with new lead singer her voice is dull and doesn’t even sound like her on the ult, Xm4 her voice is spot on and clear. No amount of eq will fix it i tried.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xpiper343,

      We're glad that you like the XB900N and XM4 headphones. It's unfortunate that you are not satisfied with the ULT WEAR headphones. Sony's commitment to customer satisfaction is our top priority. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

      Sound quality may vary depending on the source content. Make sure to set the sound quality mode to "Priority on sound quality" using the Sony app.

      To adjust the bass quality depending on your needs, press the ULT button on the headphones. Each time the ULT button is pressed, the function changes to ULT1, ULT2, and OFF in this order. You will hear a notification sound each time the setting is changed:

      ULT1: This setting emphasizes the deep bass range over other sounds.
      ULT2: This setting emphasizes powerful sound more than ULT1.
      OFF: Turns off the ULT button setting.

      Hint: You can also use the “Sony Sound Connect” app to switch the ULT button setting to ULT1/ULT2/OFF.

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Rated 4 out of 5 stars

    All around very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am older, as in older LOL, and my hearing probably isn't what it used to be but I spent over 30 minutes listening to these headphones and the XM4's and 5's and quite honestly I thought these sounded slightly better. In my opinion the bass as slightly better and the rest was very close. I have worn these almost daily for a couple of hours while I was working in my shop and I really have enjoyed them. The controls are easy to get used to and the swipe pad is very responsive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertJ, thanks for your thoughtful review of the Sony ULT WEAR headphones! It's truly valuable to hear your perspective, especially after comparing them directly to the XM4s and XM5s. We're genuinely delighted you're enjoying the powerful sound and bass, that's the ULT POWER SOUND making its impact. Thanks for making Sony part of your listening experience! Regards, -Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved the product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and bass is really unmatchable, and overall a good deal and worth the every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sreekaran,

      Thanks for sharing your experience with us!
      It makes us really happy to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy that great bass. Thank you for choosing Sony! -Aldair Sony_US