Customer Ratings & Reviews

Hi, Dora,

We are really happy to hear you are loving your Sony Headphones! With their modern and comfortable design, and up to 30-hours of battery, you can enjoy to your favorite tunes for a prolonged time!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Thank you for the review, Rislife!

We’re glad to hear you’re finding the WH-ULT900N to be the best for audio on the go. We designed the ULT button to bring that front-row concert energy, and we're happy it's keeping your music moving! If you're looking for that extra "punch" beyond the ULT modes, we recommend playing with the Clear Bass settings in the Sony | Sound Connect app—it’s a game-changer for finding that perfect level of thump.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello AmyB, thank you for your five-star rating! We are delighted to know that you are enjoying the exceptional noise-canceling features of the ULT WEAR, which includes dual noise sensor technology and the V1 processor. Don't forget to press the ULT button to enhance the bass and experience your favorite songs like never before! Thank you for choosing Sony! Best regards, -Jenn

Hi AprilM, That's an awesome gift choice! Great to hear the Sony ULT WEAR headphones are a hit with their sound quality, especially for someone in music classes. She must be thrilled! Thanks for choosing Sony. -Jess

Hello Veezee,

Thank you for considering Sony products.

We're honored to hear your feedback about the WHULT900N headphones and sincerely apologize for the inconvenience caused by them switching off during use. We understand how concerning this can be, especially with a recent purchase. To help with this, you can adjust the [Automatic Power Off] settings through the Dashboard to prevent the device from turning off automatically—please refer to the steps here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html.

Additionally, you may find further helpful guidance at: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293719.html.

We want to get this resolved for you. If the issue persists, please reach out to our dedicated support team for advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hello ZullyG,

Thank you for choosing Sony!

It's truly wonderful to know that you had such a positive experience with the WHULT900N headphones! We're delighted to hear they provided the comfort and noise cancellation you were looking for during your travels. Your recommendation to friends and family means a lot to us, and we hope they enjoy the same restful sleep that you did. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi CaylaC, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi MelissaO. We appreciate your 5 stars rating on our Sony WH-ULT900N/H headphones!. They are indeed equipped with advanced noise-canceling technology. Additionally, these headphones are designed to work best with low to medium pitch noises, such as background chatter or engine hum, making them ideal for various environments. We appreciate your business and thanks for choosing Sony. -Milton

Hi Yani88, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl

Hello ChrisB,

Thank you for considering Sony products.

We are truly sorry to hear about the connectivity issues you are experiencing with your WHULT900N headphones, especially during critical moments like your sales calls. We understand how frustrating it is to invest in a premium headset for professional use only to face technical hurdles, and we apologize for the time you spent troubleshooting without a resolution.

While we are glad you enjoy the bass performance, we recognize that reliable performance for your work is your top priority. We take reports regarding connection stability very seriously and would like to investigate this further to ensure your headset performs as it should.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

Name:
BestBuy Username:
Model Number:
Description of the Issue:
Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi TSizzle!
It is fantastic to know that your WH-ULT900N headphones are doing exactly what you expected. We’re glad the passthrough feature is coming in handy for your daily use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Canefan, Thanks for sharing your wife’s love for the ULT WEAR headphones. We’re so glad she’s enjoying them! It’s awesome to hear the sound quality and noise isolation are hitting the mark, giving her that perfect escape. Thank you for choosing Sony! -Jess

Hi Crpl,

Thank you for your feedback! We are thrilled to hear that you are pleased with the sound quality and price of our Headphones.
Our WH-ULT900N have a massive bass feature for an immersive sound experience and up to 30 hours of battery life.

Enjoy your new Headphones!
Thank you for choosing Sony.
Best regards,
Stephanie

Hi RobertT, We appreciate your positive feedback on the Sony ULT WEAR headphones! We're glad to hear that the ULT button to boost your bass has made such an impactful impression, providing depths of sound that truly enhance your listening experience. Thank you for choosing Sony! -Jess

Hello SheldonJ,

Thank you for choosing Sony!

It brings us great joy to hear that you are loving your new WHULT900N headphones! Knowing that you would recommend them to others is the highest compliment we can receive, and we are so glad the audio quality has proven to be excellent for you. We design our gear to deliver a powerful, immersive experience, and it is wonderful to see that effort resonating with your daily listening.

Best regards,
-Fred

Hi LymarisC, We’re glad to hear you’re loving the noise cancellation and sound quality! We're sorry to hear the battery life isn’t meeting your expectations, though. The ULT WEAR is designed to offer up to 30 hours of playback with noise cancellation off, or around 20 hours with it's on, but if you’re noticing much less than that, it might be worth checking a few things. If you're using features like noise cancellation, Equalizer, ULT bass boost constantly, etc. those can impact battery duration. Usage hours may be different depending on the conditions of use. If you feel the available operating time or the battery life is too short, even when fully charged, resetting and initializing the headset may help resolve the problem. Thank you for choosing Sony. -Jess

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair

Hello Sonyisabestbuy,

Thank you for choosing Sony!

We're honored to hear that the WHULT900N headphones continue to stand out for you above other brands. Your loyalty and trust in our products mean a great deal to us, and we’re glad to be your preferred choice for quality audio.

Best regards,
-Fred

Thank you for your feedback on the WH-ULT900N, MichaelT! We are pleased to hear that you are enjoying the good sound quality.

We also appreciate your honest note about the learning curve with the controls. We are committed to making our products as intuitive as possible, and your feedback helps us identify areas where we can improve our user instructions and design.

We hope that now that you've figured out the operation, you'll have an even better listening experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team