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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1044 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,044 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Costumer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great very clear love th design and very easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alphie,

      Perfect! We're thrilled that you like the sound quality, design, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this foe myself, amazing sound quality at a great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JandyS, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 1 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are poorly manufactured. I’ve had them for less than a month and where the arm bends to put them into the case popped apart. I took them back to Best Buy and called Sony and neither one of them will fix it. The best they could do was offer a 10% discount on purchasing another pair. Now I have a $200 Paperweight. The product is junk. The warranty was not honored, and customer service at both Best Buy and Sony was laughable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GabyM,

      This is not the experience that we want you to have. This isn't normally the case with the ULT WEAR headphones. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Case Number:

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound it’s amazing really liked them it’s my daily use now

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexhtx15, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Silence

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can hear music well and no noise coming from outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoR, we're glad you are enjoying your new soundbar. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Ultra headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound with reasonable price. Hope it will last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ManuelG,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Freat deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality at a great price! Would def purchase Sony again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeylaK,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product great sound quality great noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi drew,

      Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones are good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are good , but In my honest opinion not worth $200

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STULOO,

      You made the right choice with the Sony ULT WEAR headphones! Rest assured that these headphones will be worth it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Mr. Rey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is difficult to listen properly from the cell phone. The volume is very low.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BlasR,

      Thank you for considering Sony products.

      We’re sorry to hear that you’re experiencing low volume when listening to the WH-ULT900N from your cell phone. We understand how important clear and comfortable sound is.

      To help improve your listening experience, we recommend using the Sound Connect app, which allows you to customize the sound settings. Additionally, using the ULT button can enhance audio performance.

      For further assistance, you can also tune the sound with the equalizer on your headphones by following the steps here: https://www.sony.com/electronics/support/articles/00286844

      We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

      You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    ULT SONY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent article and audio quality I highly recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mauricio,

      Amazing! We're glad that you like the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Best bass in a headphone thus far.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit bulky, but definitely a bass upgrade (and for less money)!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awall, Thank you for sharing your review of the ULT WEAR headphones. We appreciate your feedback and are glad to hear that you found the bass to be a significant upgrade. While we understand that the headphones may feel a bit bulky, we hope the enhanced audio quality, especially the improved bass, provides a satisfying listening experience. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product better than what i was using sound quantity

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyjC,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pair of headphones, good quality and price!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, Thank you for the 5-star rating! We are so glad to hear that you are enjoying your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent and immersive. Very easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinS,

      Perfect! We're glad that you like the sound quality and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    How my headphones are

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good and so is the noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlwayzBusy, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones for their price points.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StacyS,

      That's excellent feedback! We are happy to hear you consider the ULT WEAR Wireless Noise Canceling Headphones one of the best for their price point.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. Sounds perfect. Speaker works wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YaroslavM,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Lack quality instructions

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very good, however it lacks any kind of quality instructions and the app doesn’t provide anything better

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Best headphones in the market. No headphones compare

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ESTEBANE!
      We are thrilled to hear that you love your new WH-ULT900N headphones! It's fantastic to know they've made such a great impression.
      We designed them with powerful, deep bass and clear sound.

      Thank you for being a part of the Sony family!
      Best regards,
      Estefany Sony_US