Customer Ratings & Reviews

Sony does it again… These are amazing headphones!! I have been using buds lately while listening to my music which was ok until I tried these! I received the off-white headphones which are perfect for me. These are way more comfortable for me to wear for a longer period of time and offer a superior sound (comparing them to earbuds). They are very lightweight, and the headband and ear cups are not too tight on my head – making them enjoyable to wear for longer periods of time. Connecting them was pretty easy as it comes with a little instructional paper to get you started, but I also downloaded the app at Google Play to get started. The app also has a Support area with the large instruction manual, videos and some Q&A’s (help). I initially charged the battery for a few hours and found that so far, the battery life is very good. You can get a quick 3-minute charge that gives you ~90 minutes of extra time, or a 10-minute charge that gives you ~5 hours. If you turn off the noise cancelling, it will extend the battery time. When you take them off, they pause and then turn off when not in use. The headphones come with a short USB Type-C cable but no cube, a headphone cable, and a very nice hardshell carrying case. Super easy to connect to Bluetooth and pairing my phone and music together was such a benefit. After setting them up and checking out some different settings, I spent a good portion of the 1st day wearing them sitting in a chair and listening to CDs and Vinyl – great day!! I also listen thru my Samsung while on my walks. The right side of the headphone is your control area – touch and slide for volume and skipping. If you cup the right side, it will turn off the noise cancelling and allow you to hear people talk. When you uncup it, you go back to listening where you were. It is a touchy area so be careful when gripping the headphones. I love the sound quality in both modes, but the ULT button on the left side offers a stereo type of quality sound for music lovers and great bass and premium noise cancelling that blocks out much of the external noise around you. The sound quality is amazing, and you can customize the sound with some presets or make your own setting. I am very happy with these and am sure they will get used way more than my earbuds. Great addition to the music room!

Sounds quality does not match that as displayed in store. Feels like a bait and switch.

like the sound quality just sometimes a little too big for my head

People hearing you clearly doesn't exist needs additional attention

My husband says he doesn’t like it since it would turn off at various times. At times it will just stop in 5mins 10 or 15 mins of use. He already watched videos of how to troubleshoot it and nothing seem to help.

I bought these to use on my flight to London in April and I definitely wouldn't purchase them again. If I were still within the return window I would 100% return these. The headphones look nice and are fairly comfortable. These headphones do not stay connected via Bluetooth, I had to constantly wake up and reconnect them because they would just shut off. I thought the issue was because I was on a flight, but that's not the case; they keep disconnecting when I'm at home. Unfortunately I wasted money on this product, pls don't do the same.

These were not what I needed, so I returned them for a full refund. However, they did work, but not the way I wanted to use them.

So I bought these headphones a week ago and Ive used every feature and lets just say the Sony ULT WEAR ARE AMAZING! There so comfortable, the padding is well padded and don't hurt your head at all over long periods of time, the sound quality is amazing, the bass is very bassy, the noise cancellation is pretty good theres some things I can still hear but overall very good, the EQ (Equalizer) is very customizable and I don't see this feature in other headphones, also the battery life IS AMAZING, Ive never charged them once yet, and there at only 84% I like the fact that you can pick between bluetooth or wired, and there worth TWICE as much as what I paid.

The headphones are ok for music but not good for phone calls and conversations. To much background noise doesn’t get filtered out. Controls are on the left ear which doesn’t work well for us. Lastly the Best Buy 15 day return window is too short as we are 4 days past it and now stuck with these headphones.

Packaging / Appearance Would you have gotten the dream job if you wore that t-shirt instead of the shirt and tie to the job interview? Does a nice red wine taste the same from a paper cup as a stemmed glass? Sometimes proper packaging influences our perception. These headphones were delivered in a box within a box within a box. All three boxes were black except for graphics and labeling and neatly latched and nested within each other with the innermost box containing a zippered, fabric covered hard shell case surrounding the headphones. It sent a nice message of quality even before removing the product. The headphones fold neatly and nest inside the case. The device is an attractive darker shade of gray. Being an over the ear design, the phones themselves are bulkier than an “on-ear” headphone, and of course “ear buds”, but I believe these are much more comfortable to wear over longer periods of time. While I really appreciate the compactness of quality ear buds, I worry they may fall out (There goes a couple of hundred dollars!) or that they may eventually cause some hearing loss because they reside in the ear channel much closer to the ear drum. I like the monochromatic look and overall design. Comfort While testing the headphones for the first time, I wore them for hours on end. I knew they were there on my head, but the lightness of the construction, padding on the ear pieces, and lack of pressure on my head from the headband, made for a pleasurable experience. Product Manual While I rarely open the product manual (yes – sometimes things actually come with printed documentation) that comes with an automobile or power equipment, I found the online Sony manual for these headphones to be quite detailed with useful links throughout. I admit I have not read all 144 pages, but I look forward to going back to it to learn about additional functionality I may have missed in my excitement to use the headphones. Controls Controls are nicely positioned and somewhat intuitive. Nothing requires more than a couple of taps to get by. I hate having to tap three times on one button, while holding down a second button, after counting the correct number of seconds to do each strike – which is no problem here. I especially like the Touch Sensor Control Panel located on the outside of the right ear phone. Two taps to answer and hang up your phone, a swipe up or down to control volume, swipes forward or back to change tracks, etc. And by holding the palm of your hand on it, you will momentarily turn off noise cancellation until you remove your hand. Unlike my wife who has natural noise canceling ability whenever I speak (i.e., cannot hear a word that I say), I need headphones to achieve that ability. But I am smart enough to use the palm of my hand on the Touch Sensor whenever I suspect she is about to speak to me, as that feature turns off Noise Cancellation until you remove your palm from the Touch Sensor Control Panel. Performance Using my Samsung Galaxy S22+ as my music source, I listened to John Mayall, Shelby Lynne, Lyle Lovette, Fat Boy Slim, and Cake. “Short Skirt / Long Jacket” by Cake was a great test of the ULT BUTTON on the Left ear piece, which enhances the bass to different degrees. One touch for ULT1 and a second for ULT2. The result was quite dramatic and illustrated the feature nicely. Varying according to the selection, the sound was truly immersive. I am looking forward to loading up my new SONY WALKMAN with my music library. The WALKMAN should pair nicely with this product. I think these new SONY ULT Headphones and I will have a great future together.

I bought two pair of the Sony ULT WEAR Wireless Noise Canceling headphones 13 months ago. We only use them when we fly so they've been used a half a dozen times. One pair no longer works and the warranty expired. I would never recommend buying these since their wireless system dosn't hol up

I wish I could say I love these but for the price. There are so many other selections to choose from without breaking the bank. I noticed I only used these twice since I purchased them. I'm thinking about returning them.

Probably the best sounding wireless headphones I’ve used. Sony has abandoned audiophile critique and catered to the average person in the gym, on the bus, or even the office worker focused on the task at hand – Bass. The ULT wear headphones seem to be a bass focused listening experience. Any time I’m given an equalizer to customize a sound system, I’m boosting the bass while trying to make sure lyrics and higher frequency tones are still heard. The ULT out of the box just gives you clean bass that doesn’t muddle or distort at higher volumes. The bass is there, and you’ll notice it, but if you try to hear the other tones and notes, you’ll find them too, which is a pleasant break away from the artificial boosting other headphones try to deliver. Keeping focused on the unique offering from this product, there are two different Bass settings you can quickly activate using the dedicated ULT button on the left earcup. I find myself gravitating to the ULT1 setting which elevates the bass frequencies. ULT2 setting really comes in strong with the Bass. While I find that ULT2 delivers on it’s promise, I find that while boosting bass can enhance the experience if that’s your preference, the ULT2 setting is just too distracting for me. You can also turn this off and manually adjust the EQ as well, but I found it doesn’t quite have the same oomf as the ULT setting being on. I highly recommend you download the headphones app so you can access all the features and customizations. The ULT Wear adopted several features I liked about the WH-1000xm5. The multi device connection allows me to listen to music on my phone then easily switch to my PC for teams calls. Sony’s noise cancellation is as good as the competition. A co-worker knocked on my office door, came in, and said my name, and I didn’t notice them until I just happened to look up which I think is a testament to how well it works. I also thoroughly enjoy the ambient sound mode which works very well. I’m able to easily watch TV or hold conversations without having to take the headphones off. You can hold your palm over the right ear cup and go full ambient sound from noise canceling and pull your hand away to go right back. Also, within the app you can create your own custom EQ or choose from one of the presets. You can also use the “Find your Equalizer” feature to select between several different sound profiles to create a custom EQ that saves under the Custom 2 for later use. Another useful setting is the adaptive noise cancellation where the headphones will detect your activity and surrounding sound and automatically apply noise cancelling or ambient sound depending on the type and intensity of the sound around you or if you’re walking down the street or just sitting at your desk. As far as wearing for long periods of time I’ve had no issue. The ear cushions are very comfortable and while after several hours, my ears are maybe just a bit warm but just a short break after a couple hours is enough to reset the clock. The cushion on the head band is made out of the same soft foam material and wears comfortably as well. I would say the one downside is, possibly in an effort to keep these light and affordable, there’s a lot of plastic to the build. Considering the quality of the sound and the features loaded into this, I feel like it was a design choice to keep these functional and accessible. Finally, a few notable pro’s and con’s. The headset came with a nice rigid case with an audio cable and a USB type a to C charging cable. The headphones fold to fit inside the case making for a very small footprint for travel. The battery life is killer, and I’ve only had to charge it once for a short time in the past week with daily use. Sony advertises quick charging with 10 minutes providing 5 hours of playback and up to 50 hours of total use if you don’t care about noise cancellation. I don’t like the notifications I would get when the noise canceling would switch in and out of ambient sound. Some may find the capacitive touch a bit extra compared to physical buttons or a volume roller, not an issue for me. I would have liked a way to mute the microphone when on a call, but again, minor complaint. Also, I was not able to find an IPX rating so may want to take notice that it may not be sweat or water resistant if you listen while exercising.

I wasnt impressed by the sound i expected deeper bass but these are mid driven.

The headphones dont stay on. The seem to slide off my head.

Not loud enough. The bass is trash. I was very disappointed

The product has already broken after only a few uses through normal operation. Not happy with this as it rendered it unusable. Perhaps it was assembled on Monday or a Friday. Will Best Buy stand by the products they sell? That remains to be seen.

I have been a fan of Sony Headphones for years and when these were released, I jumped at the chance. I have been an super fan of the Sony line and these do not dissapoint! My last Sony headsets I used was the WH CH720 and they outshine some of my more expensive headsets. For over the ears, I have to say the loudness is one of the more important factors in a good headset. Meaning if you turn on your music or whatever you are listening to, you want to hear it. On some of my past headphones, having my device set at medium volume, most times the headset on the volume is way too low and I have to crank it up a bit. I have never had to do these with Sony with whatever reason. Now with the latest Sony ULT headphones, they do not dissapoint! I just simply added these to the app I already have and it paired up quick and easy! The case is nice and the foldable earcups are a great addition. I can place this case in my carry on bag to the airport without issue with room to spare. The build is decent for a mid range device like this. The Sony and ULT logos may be a bit too much for some, especially on the black colored versions anyway. I think on the grey and white versions, it wouldn't be as flashy or noticeable. Now to the meat of the matter, how does these sound? Right off the bat without playing with any settings, the sound was super clear as I expected it. It was just the right sounds to be clear without being tinny and the bass was present, but not overpowering. Now this is where the ULT feature comes into play. Once you have your EQ settings where you want them, you can easily use the ULT button to go to two other levels other than off. The ULT1 is where I opted to stay and enjoyed all my music. ULT 2 is just wrong lol. I used it not expecting the jarring affect of the amount of bass it can deliver with a tap of a button! I literally had to remove the headphones from my head! It was just too much for me! ULT 1 is the level I am living at and enjoying it very much so! The battery life is fantastic as well. In listening to my music for around 2 hours, the battery level still read 100%. Pretty good especially with ANC on. Speaking of ANC, there is a sweet feature that I wish other companies can adapt. With the music playing, without removing the ULT headphones, you just cup the right earcup and the volume lowers and ANC is turned off so you can clearly hear someone or something like you have removed your headphones, which you can do as well, but this is a sweet feature that I have used numerous times already in the few days I have used it! Would I recommend it? A wholeheartedly yes is my answer! For the price it may be a bit steep but you may wait a bit for some seasonal sales to possibly pick these bad boys up! It is worth every penny in my opinion.

If you like the sound of your current headphones, but also wished you could hear a little more of the bass, in other words, like Meghan Trainor, you’re “All About That Bass,” then your ship has come in. These new Sony ULT headphones should be just what you were looking for. Like many of the other Sony headphones, you can control your music by moving your finger up and down or right and left across the right earcup, and you have great sound. The difference with these phones is the large button on the left earcup labeled “ULT.” It has three settings. The first is ‘off’ letting you hear your music the way you would with other headphones. The next is “ULT1” which emphasizes the bass elements in your music. The last is “ULT2” and like a detective, this locates any bass sound in your music and brings it out fully. When listening I found that depending upon the song, the ULT1 would be my usual “go to.” ULT 2 seemed to go overboard, emphasizing bass to the detriment of what the musicians were playing. The great thing here is that it’s so easy to just tap the large ULT button, so that if you ARE listening to a song that could use more bass, ULT2 is right there. When the next some comes on, you can just tap that button a couple of times and you’re back to “ULT1.” The large button is easily found on the left earcup and is easier to find and use than using the Sony app on your phone. I found the noise cancellation was very good, so it’s perfect for noisy situations like on a plane. If you need to talk to the flight attendant and take the headphones off, the ULT KNOWS that you’ve done that and will pause your music until you put them back on, and then start up again automatically, a nice feature. The battery life is excellent, over 30 hours of continuous listening on one charge, When answering a call, my caller heard me clearly, but unlike some headphones I’ve used, they knew immediately I was using the headphones and not talking directly into the phone. That reminds me that the Sony ULT’s can be pared with two different devices, so if a call comes in, it knows which device it’s coming through and will find the right one for you. Bottom line, these are great headphones, especially if you enjoy ‘da bass. Also. good news is that these are moderately priced compared with the ‘top of the line’ Sony’s. You get a lot for your money here.

The ULT Wear headphones provide enough features to satisfy more users looking for a good pair of headphones without breaking the bank. They incorporate some features from the Sony XM flagship lineup. Sound quality and ANC are better for a similar-priced pair of headphones. Sound Quality: Even though they are bass-oriented headphones, the Sony ULT Wear headphones sound good for the price range. After setting up my custom equalizer via the Sony app, I did find myself enjoying the sound quality. This is probably, the most bass coming out of Sony headphones. You do get some features like a basic version of DSEE that enhance your music. The equalizer settings are adjustable up to 7 bands. There are also a couple of preset equalizers to choose from. For the most part, I went with the custom equalizer and ULT 1. If you want to feel that bass ULT 2 is the way to go. For some, the lack of bass from the XM series might find the ULT wear as sounding better due to the higher-sounding bass. That’s actually how I felt coming from Bose headphones. Features: 30hrs life with ANC On (50hrs off) Quick Charge Connect up to 2 devices at the same time. Touch controls that are responsive, nice, and easy to execute. Hold your palm over them and it will activate transparency mode along with lowering your music especially useful when jogging around and needing to listen to your surroundings or hear someone. Auto Play and Pause Mic was decent for call quality and background noise suppression. Build Quality: The build quality is pretty decent. They are light, but not as premium feeling as some higher-end models which is expected at this price point. I don’t have any concerns that they will break down anytime soon. The ear cups are large and comfortable for long listening sessions. Overall you can’t go wrong with the ULT Wear headphones. You get some good sound quality and ANC that is very close to what you get from the XM lineup along with some quality-of-life features. Battery life is superb especially if you don’t have ANC on.