Customer Ratings & Reviews
- Model:
- WHULT900N/B
- SKU:
- 6576179
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value excellent sound quality, comfortable fit, and impressive battery life. They also appreciate the good bass, reliable connectivity, and lightweight design, which contributes to its portability. However, some users have noted that the volume can be quite low.
This summary was generated by AI based on customer reviews.
Just okay, a bit uncomfortable, subpar app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a big fan of these headphones. I've owned other higher end (meaning more expensive) Sony noise cancelling headphones and these just can't compare to those, even taking into account the lower price point. First, somehow these feel uncomfortable to wear for an extended period of time. I'm not sure why, but I definitely start suffering from ear fatigue much sooner than I have with other headphones. Next, the sound. The selling point for these is the extra bass you can apply, either through the equalizer within the app and / or via a dedicated 'ULT' button on the left side. Problem is that my ears couldn't tell much difference when toggling the ULT button on and off repeatedly. Maybe I'm just not as in tune to lower frequencies, I'm not sure. But, I thought the bass would be much more prominent. Lastly, the app. So I know that the app is not necessary to use the headphones - you just pair them with your device and get listening. But, Sony touts the app as unlocking so many great features that you are almost forced to use it, at least once. Unfortunately, the app is a hot mess - the GUI is pretty ugly, the navigation is slow and generally confusing. Considering Sony has been using an app for many years to truly achieve the potential of whatever headphones you have, you would think they would have put much more effort into it to make it beautiful, user friendly and truly functional. Regardless, there are reasons other than the app that I outlined above that should give you pause about buying these. Last but not least, the headphones came with a code to use on Amazon Music Unlimited to get 4 free months of the paid streaming service. Unfortunately, the code didn't work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi pinkoos,
We regret to hear that you are not satisfied with the ULT WEAR headphones. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape.
When CLEAR BASS is set to high, it may be difficult to obtain the effect of ULT2. Here are the functions of the ULT button:
ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.
We also understand your concern about the Sony app. Using the app is optional. However, it is recommended to fully utilize the capabilities of the headphones.
Regarding the Amazon Music Unlimited app, please reach out to Amazon for app-related concerns.
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Wear ultra headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered online from Best Buy Store, for the next day delivery, arrived in time, but in opened box. I fan of Sony, I have xm4 for 3 years and it's the best on the Market. Returned wear ultra. Because my xm4 is the best!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ed007, Awesome! We are glad to hear that you are happy with your new ULT WEAR headphones! We are glad to hear that you are happy with the sound quality, bass and comfort of your new headphones! Thank you for choosing Sony! -Carl
Valentine’s Day gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with great price my husband is really happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user926261,
We are so happy to hear that your husband is enjoying his new ULT WEAR headphones! It's great to know they were a hit.
Thanks for choosing Sony.
Best regards,
Eliab
ANC has weakened over time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bass is not what many high profile reviewers claim! Its okay for over ear headphones but its not shaking, thumping or anything over the top. The worst part though is after a handful of months with these the noise cancelling has weakened. Before it was good and blocked the sound of my 2 fans in the background which are quite noisy but now it sounds like ANC is reduced to 50% or the mic is enabled like the ambient mode, I can hear a lot more than usual on quiet. I noticed this tonight! Nothing changed except an update to the headphones. I tried resetting them completely and pairing with my phone. Adaptive sound is disabled. Not sure what happened or if the recent update screwed something up but very dissatisfied that I can hear my fans with my music now. No cracks, foam padding is still great looking, literally from 1 day to the next. I should have kept ignoring the update.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, thanks for sharing your experience with the Sony - ULT WEAR! We're sorry to hear that the headphones have not been performing as they should over the last few days. In regards to the bass, we'd like to recommend exploring some features that can help you enjoy of a more powerful sound. You can press the ULT button that emphasizes the low-end frequencies, creating a more rumbly and resonant bass experience. You can also use the equalizer through the Sony headphones connect app to fine-tune your audio. Lastly regarding the Noise Cancellation effects we advise that you put on the headset to a comfortable position, covering your ears completely for a more effective noise cancellation experience. If you still require further help or have questions, you can contact our technical team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for riding my Harleys. Excellent noise canceling from the wind. Awesome sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
Great! We're thrilled that you like the noise canceling function and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Exceeded my expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with the app these headphones have great sound EQ options and intuitive controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoM, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Bang For Buck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones will give you the best clarity and sound quality for the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankS,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Comfort
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reslly comfy just gets sweaty pretyy easily . ……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Fabulous! We're thrilled to hear about your satisfaction with the very comfortable fit design of your WH-ULT900N. We understand that they can get a bit sweaty during extended use, and we appreciate your feedback. Your comfort is important to us, and we'll take your comments into consideration for future improvements. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.That’s my favorite headphone. I use it everyday for normal needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry,
You made the right choice! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
❤️❤️❤️
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my granddaughter and she loves it. Has it with her all the time! She is a college student and she has nothing negative to say❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraB, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The features I got for the price I've paid is worth but I've observed but the noise cancelation gets disconnected sometimes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user271412,
Thanks for sharing your review and experience with the ULT WEAR headphones. Your feedback about the noise canceling function is greatly appreciated. When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer’s actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP1000553425.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Don’t waste your money!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Les than 4 months after purchase the ear arm on now both sides broke. Best Buy has a 15 day exchange policy. Sony gave me the address I could pay to send them to for an estimate to repair and I pay shipping both ways. A third party who likely would replace them w similar arms and they would break again evey 4 months. Sony needs a class action suit brought by buyers of this faulty product. OR SONY COULD DO THE RIGHT THING AND MAKE A RECALL FOR REFUNDS OR AN IMPROVMENT IN THE DESIGN AT NO CHARGE!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisJRaz,
Thank you for reaching out to us with your concern. We're sorry to hear about what happened with your headphones. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. We'd like to review your file to know more details as to what have been discussed when you called.
Maybe there is something that we can do to help you. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Case ID (if any):
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the ULT WEAR:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Mic issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They feel great and sound great, but the mic is horrible. Need these headphones for meetings but no one can understand me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TerryS,
Thank you for your feedback. We're glad to hear you're enjoying the sound and comfort of your WHULT900N headphones. We're sorry to learn that your experience with the microphone was not the best. We'd like to help.
Please make sure your headphones are running the latest firmware version via the Sony | Sound Connect app. Please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
Also, microphone quality can sometimes be affected by connection type or environmental noise, so using them in a quieter setting or ensuring a strong Bluetooth connection can make a difference.
If the issue continues, please reach out to our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can look into this further.
Best regards,
- Stephanie
Terrible headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible item dont buy badddddddddddddddddddddddddddddddd
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DancinaB, We're sorry to hear that you had a negative experience with the Sony ULT WEAR headphones. Your satisfaction is important to us, and we would like to understand more about the issues you encountered. May we contact you to help and get more information? If so, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the Sony ULT WEAR:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam