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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1042 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,042 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Bose Quietcomfort headset, the sound quality on the Sony headset is really good, actually a bit better than the Bose. However, the sound app is trash and the auto shutdown seems to be flawed! The Sony sound app works but you'll have to tinker with it a bit if you're connecting multiple devices. Aside from the app being trash, I've ran into an issue where the headset just randomly powers off after about 15 - 30 minutes, while I'm actively listening to something. The only fix I've found was to turn off the feature that turns the headset off after a period of in actively, but now the headset will not power off if I forget to manually turn them off. These are a personal pain point for me because I'm always on the move, but the battery life seems to be pretty good. Even when I forget to turn it off, it still has a decent amount of battery left, the next day when I put them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, Kyautic!

      We are happy to hear that the sound quality of your ULT WEAR headphones is hitting the mark and even giving your previous pair a run for their money! However, we are sorry to hear about the frustration with the app and the auto-power-off feature.

      Regarding the random shutoffs, this can sometimes happen if the sensor inside the ear cup isn't consistently detecting that the headphones are being worn. Making sure the ear cups have a firm seal around your ears can help, but we understand why disabling the feature was the more reliable fix for your lifestyle. We appreciate your patience with the app's multi-device settings and will certainly share your thoughts with our development team to help us improve future updates.

      We suggest contacting our support line so our agents can help you check what is going on and walk you through some troubleshooting steps. You can find all our contact options here: https://us.esupport.sony.com/support/s/support-contact?category=headphones

      We appreciate your patience with the app settings, and we're glad the battery life is holding up well for you while you're on the move. Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones with Deep Bass

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. The overall sound and deep bass sound great. The volume could be a bit louder, but may be designed this way to prevent distortion. They have a long lasting battery life and strong bluetooth connectivity. Great value as they sound better than those costs hundreds more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RDT586,
      Thank you for sharing your positive review of the WH-ULT900N headphones!
      We are delighted to hear that you love the overall sound and the deep bass and that the long battery life and strong Bluetooth connection are working well for you.

      These headphones feature our special ULT Power Sound mode that delivers powerful, deep sound and they also include Active Noise Cancellation.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 4 out of 5 stars

    Bass headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent anc and transparency. Light weight and comfortable Good sound profile, you can change eq in app if you want a different sound profile If you are looking for bass , you want to buy these headphones. Come on it’s Sony sound profile nothing can go wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey ZenithG, thank you for your feedback on Sony headphones. We're delighted to hear about your positive experience! As you mentioned, the headphones come with some great features:

      — Active Noise Cancellation (ANC) and Transparency Mode: Sony headphones are renowned for their class-leading ANC technology, which effectively minimizes ambient noise, and their transparency mode, allowing you to stay aware of your surroundings when needed.

      — Lightweight and Comfortable Design: These headphones are designed for prolonged use, ensuring comfort with their lightweight build and ergonomic design for a superior, all-day listening experience.

      — Sound Profile and EQ Customization: Sony's sound profile is praised for its clarity and richness. With the customizable EQ settings available through the Sony Headphones Connect app, you can tailor the sound to your personal preferences, whether that means boosting the bass or adjusting treble levels.

      — Bass Performance: If you're a bass enthusiast, Sony headphones won't disappoint. They are engineered to deliver deep, powerful bass that enhances your listening experience.

      It's wonderful to hear that our Sony sound profile has met your criteria. Thank you for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teenager approved!! She is loving the lightweight comfortable fit. Speak to chat is one of her favorite features. The quality of sound is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristineS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-ULT900N has won your teenager's approval and that she enjoys the lightweight, comfortable fit. It's wonderful that the Speak-to-Chat feature has become a favorite, and we're glad the sound quality is making such a positive impression. Knowing our product brings joy and ease to your daily life truly means a lot to us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head rattling bass

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement of my Sony H.ear on 2 and they did not disappoint. Sound is very good and balanced when ULT (the bass mode) is turned off and head rattling when ULT is turned on. There are 2 levels of ULT, the first one being a sweet spot and the second one being an overly exaggerated bass everywhere, listening to non-bassy music on ULT 2 makes you hear bass that you didn't even know was there to begin with (which is kinda nice but can be too much some times). Noise cancelling is very good at all music volume levels and the ambient sound mode is even better assuming you don't go past 50%. The app is very nice and let's you mess with the equalizer to find the perfect sound for you and the carrying case is a nice plus. The only downside is the build quality. The plastic they used feels too cheap for headphones of this price (my previous Sony pair feels WAY better despite being older by more than a couple years and costing the same when they came out), they don't feel like they are going to break that easily, however, for the price, they could have done a way better job; the build quality is basically on par with any $50 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosG,

      You made the right choice upgrading to the Sony ULT WEAR headphones! We're glad that you like the sound quality, ULT button, noise canceling function, ambient sound, dedicated app, and supplied carrying case of the headphones. Your feedback about the design is greatly appreciated. Rest assured that these headphones are designed to delivery quality performance. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound and hold a charge for a long time. I bought them for my fifteen year old son. Would definitely recommend for someone looking for a good headphone that is also affordable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CandaceN,

      We are glad to hear your son is enjoying the sound quality and battery life of his new ULT WEAR headphones! Thank you for the recommendation.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The only good Sony ULT device

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an audiophile, these are decent. They’re no $500+ Sennheiser with the audio card but the clarity of the mids and moderate bass makes songs immersive. It’s not like other headphones where the “bass” is a vibrating ear piece. It’s bass from the actual speaker itself. I never understood why people think the vibrating ear pieces are “bass”, it’s not and you can clearly hear the difference. Anyway, yeah. They’re solid. I recommend them. I also use them for wired* PS5 gaming. Just know your mic will be through your PS5 controller and not the headphones. Do not buy anything else “Sony ULT” these are the only good things produced from that line. Even the Bluetooth speakers, legit returned the Bluetooth speaker the same day I bought it and got a JBL on-the-go essential instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Raguilar,
      Thanks for sharing your detailed feedback! It is great to hear that as an audiophile, you appreciate the authentic bass and mid-range clarity these WH-ULT900N headphones deliver.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great control on the music quality. The base is incredible. Easy to turn up the volume with hands. Noise canceling vs non noise canceling is awesome feature. Incredible headset. More comfortable than the apply headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MousaA,

      Thank you for the purchase! We're glad to hear that you like the quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound & ANC. Both hinges broke.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bass, Great sound, Fantastic Active Noise Canceling. I use them for gaming and ANC works even when wired, which is a huge plus. I can't hear anything. With all that being said, after 3 months, both hinges cracked and broke. The hollow plastic design is light and comfortable, but completely flawed. Super disappointed.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjkooks,

      Thank you for reaching out to us with your concern. While we're glad that you like most of the features, we're sorry to hear that you have an issue with the headband hinge of your Sony ULT WEAR. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority and the ULT WEAR were tested and build to last.

      Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.

      May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Model Number:
      Additional Information regarding your experience with the ULT WEAR:

      We value your feedback and aim to restore your trust in Sony.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphone for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible headphones, lasted me hours without a single charge! The audio quality is very good too, and the bass is heavy,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, PreseaC!

      We are thrilled to hear that your WH-ULT900N headphones are keeping up with you for hours on end! That massive battery life is perfect for long sessions, and we're so glad you're loving that signature "ULT" heavy bass and clear audio quality.

      Thank you for choosing Sony.

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony ULT Noise Canceling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that are comfortable, portable, and sound great. The noise canceling is fantastic and the ability to cup one headphone and turn the noise cancelation off is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aric, Thank you for sharing your amazing feedback on the ULT WEAR headphones! We’re delighted to hear you’re enjoying the comfort, portability, and sound quality. It’s great to know the noise canceling feature is working its magic for you, and that you’re loving the handy option to cup one headphone to toggle it off. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfy on the head

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have tried many over-the-ear headphones and these are the most comfortable ones yet. The sound feels great, not overwhelming and more than enough. It does not stop you from hearing a toddler shreaking right next to you but it muffles it enough that it does not over power the music. Finally, the green is a very nice shade not at all loud and ugly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mama2Dos,

      We're delighted to hear that your Sony headphones have set a new standard for comfort and sound in your experience. Thank you for the fantastic 5-star rating—it means so much! It's wonderful that the noise reduction strikes the perfect balance, letting your music shine without overwhelming your surroundings, and we're glad the green color suits your style so well.

      Thank you for choosing Sony—wishing you a joyful day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT, OUTSTANDING HEADSET COMFORT.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY ULT NOISE CANCELLING HEADSET IS (ARE), BOUGHT TWO SETS THE BEST HEADSET FOR COMFORT AND MUSIC (SOUND) REPRODUCTION. I LISTEN TO MY FAVORITE MUSIC EVERY NIGHT BEFORE SLEEPING. THE EAR MUFF IS LARGE ENOUGH TO ENCLOSE THE ENTIRE EAR(S). NO OTHER PRODUCT COMPARES TO THIS PRODUCT’S COMFORT. THIS IS IS FIRST TIME EVER I HAVE ENDORSED ANY PRODUCT IT IS THAT GOOD!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your incredible review, TimothyW!

      We are so pleased to hear that your new WH-ULT900N headphones are the "best" you've ever owned. It's truly rewarding to know that you find them so comfortable and that the sound reproduction is making such a positive difference in your nightly routine. We designed these headphones to provide a premium listening experience with earcups that comfortably enclose the entire ear, and it brings us great satisfaction to know we've succeeded.

      Thank you again for your strong endorsement and for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    I am a Sony fanboy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Sony MX5 headphones for two years and have been content with their performance. However, I decided to make a change and switch to the ult headphones in search of something more comfortable without compromising on the bass. My experience with the ult headphones has been exceptional, and I have found them to be even more comfortable than the MX-5s. Additionally, I mentioned that the ult headphones deliver a similar sound to the MX-5s but with an added emphasis on the bass, which I love. The bass response on the ult headphones is more pronounced and punchy, which adds to the overall listening experience. Based on my statement, it is evident that the ult headphones are an excellent choice for anyone who values both comfort and bass equally and is looking to elevate their listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deadpool, awesome! We're glad you are enjoying our newest product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what I was looking for for airplane travel mostly. I wanted noise cancelling and they are much better than my last pair. They are comfortable, over-the-ear headphones. I do wish the charging cable was as long as the plug-in cord for airplane monitor, so if I ever need to charge more (for long flights), I can still wear them while charging. Not as expensive as some headphones, but not cheap either. I might buy another set for my husband. Oh! They come with a hard-shell case…perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NoTech, thank you for the perfect score! We are immensely pleased to hear you're enjoying the ULT WEAR headphones and their industry-leading noise cancellation technology that is right what you needed to travel comfortable and relaxed. We appreciate the feedback regarding a longer power chord so our costumers keep wearing them while charging –such a great suggestion! And don't hesitate in getting a pair of headphones for you husband, we bet he will love them! Thank you for choosing Sony. Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones around. These headphones are very comfortable to wear. And noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryL,

      We are so happy to hear that you are finding the ULT WEAR headphones comfortable and that the noise cancellation is performing well for you! We appreciate the recommendation.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with these! They feel good, sound good, and the battery life is excellent. I brought them with me on vacation and they made the flights so much better; the noise-canceling is top notch. Even on a flight where we were next to the plane's engines, I couldn't hear the plane noise over my music. Battery life is great too! I charged them once before we left and they're at 70% now -- this after 12+ hours of listening and noise-canceling. The bass sounds great on the first ULT mode. I think it's a bit much on the second setting, but that's personal preference. I'm not an audiophile so I won't try to say anything about that, but subjectively I enjoy the sound with a wide variety of music. Definitely worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, TimothyB!

      It is great to hear that the WH-ULT900N made your flights so much better, even sitting right next to the engines! That noise-canceling is built exactly for moments like that, and hearing that the battery is still cruising at 70% after 12+ hours of listening is awesome. Getting that perfect bass balance across all your music is exactly what we wanted to create.

      Thanks for sharing your thoughts with the community and for sticking with Sony!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these for two years now and have only charged them maybe three times. Quality sound in my opinion but the bass could be a little harder. Noise canceling is great tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JazC,

      Thank you for your loyalty over the last two years! To get that harder-hitting bass you're looking for, try pressing the "ULT" button on the left ear cup to cycle between the "Deep Bass" and "Attack Bass" modes. You can also use the Sony | Sound Connect app to increase the "Clear Bass" slider or select the "Heavy" equalizer preset for maximum impact.

      Thanks for choosing Sony. 

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is the best I’ve heard. I love that they are oversized on my ear and I can wear my stud earrings to the gym. The fit perfectly over my ear and are a nice color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, ElizabethG!

      We’re thrilled to hear that the WH-ULT900N is providing the best sound experience you’ve had. It is great to know that the oversized design offers the perfect fit and comfort you need, even when wearing earrings at the gym.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Excellent Sound Quality and Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using these headphones for a while now and I’m honestly impressed with the overall quality. The sound is clear with deep bass and balanced audio, making music, movies, and gaming much more enjoyable. The noise cancellation works surprisingly well and helps block outside distractions effectively. The headphones are also very comfortable to wear for long periods without causing pressure or discomfort. Battery life has been excellent and lasts me through long sessions without needing frequent charging. The build quality feels premium and durable, and the Bluetooth connection stays stable without random disconnects. Overall, this product exceeded my expectations for the price and I would definitely recommend it to anyone looking for reliable wireless headphones with great sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nemo76,

      We are incredibly grateful for your detailed and thoughtful review! We are absolutely thrilled to hear that the ULT WEAR headphones have exceeded your expectations, from the clear sound and deep bass to the effective noise cancellation, premium build, and long-lasting battery life. Your recommendation means the world to us!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US