Customer Ratings & Reviews

Hello ZullyG,

Thank you for choosing Sony!

It's truly wonderful to know that you had such a positive experience with the WHULT900N headphones! We're delighted to hear they provided the comfort and noise cancellation you were looking for during your travels. Your recommendation to friends and family means a lot to us, and we hope they enjoy the same restful sleep that you did. Thank you for sharing your thoughts!

Best regards,
-Fred

Hi DhruvP,

Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

-Ralph

Hi Jackie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi JoseR, We are sorry to hear about what happened with your Sony ULT WEAR headphones.

We would like to know more about what happened and make sure that you get the best experience out of your headphones.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello AmyB, thank you for your five-star rating! We are delighted to know that you are enjoying the exceptional noise-canceling features of the ULT WEAR, which includes dual noise sensor technology and the V1 processor. Don't forget to press the ULT button to enhance the bass and experience your favorite songs like never before! Thank you for choosing Sony! Best regards, -Jenn

Hi Mynameisajitsah,

We are very glad to hear that you are enjoying the smooth comfort and exceptional sound quality of your new headphones! We designed the ULT WEAR with high-quality earpads to ensure they remain comfortable for long listening sessions without causing fatigue. It is wonderful to know that you find them to be a great value, especially with their powerful bass performance and clear audio delivery.

Thank you for choosing Sony.

Regards,
Dominick

Hi JeremiahQ!
Thanks for sharing your thoughts with us! It is fantastic to know that you are having a great time with your new WH-ULT900N.

The WH-ULT900N features a dedicated ULT button that boosts your bass with two different power modes. It also includes Active Noise Canceling to block out distractions and supports Multipoint Connection, so you can switch between your phone and laptop instantly.

Thanks for choosing Sony!
Best regards,
Estefany

Hi MelissaO. We appreciate your 5 stars rating on our Sony WH-ULT900N/H headphones!. They are indeed equipped with advanced noise-canceling technology. Additionally, these headphones are designed to work best with low to medium pitch noises, such as background chatter or engine hum, making them ideal for various environments. We appreciate your business and thanks for choosing Sony. -Milton

Hi AprilM, That's an awesome gift choice! Great to hear the Sony ULT WEAR headphones are a hit with their sound quality, especially for someone in music classes. She must be thrilled! Thanks for choosing Sony. -Jess

Hi LenerH,

Thanks for sharing your review and experience with the ULT WEAR headphones. We're glad that you like the noise canceling function. Your feedback about the sound quality and multipoint function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

With the ULT function, you can adjust the bass quality depending on your needs. Here are the functions of the ULT button:

ULT1: This setting emphasizes the deep bass range over other sounds.
ULT2: This setting emphasizes powerful sound more than ULT1.
OFF: Turns off the ULT button setting.

Additionally, you can use the equalizer function of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293788.html

When using the multipoint function, make sure to enable this function ("Connect to 2 devices simultaneously") on the Sony app. You may find this link helpful:

https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300534.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi JacobG,

It is fantastic to know that the ULT WEAR headphones are providing the perfect fit and sound for you! We understand that finding a pair of headphones that accommodates different head sizes while remaining durable is essential, so we are thrilled that our focus on a flexible yet sturdy design has made such a positive difference in your experience.

The ULT WEAR is built with a reinforced, adjustable headband that provides a secure fit without unnecessary pressure, making them ideal for long-term wear. This flexibility is matched by our ULT button, which lets you choose between two distinct levels of bass-heavy sound, allowing you to customize the audio quality to your exact preference.

Thank you for choosing Sony and making us part of your audio journey.

Best regards,
Dominick

Hi TommyFisher!
Thanks for sharing your initial thoughts! We are excited to hear that your experience with the WH-ULT900N is off to a great start.
We can’t wait for you to spend more time with them and see how they fit into your daily routine.

Thanks for choosing Sony!
Best regards,
Estefany

Hi CourtneyB, we're happy to know that you like your new headphones! Thanks for choosing Sony! ~Earl

Hi Crpl,

Thank you for your feedback! We are thrilled to hear that you are pleased with the sound quality and price of our Headphones.
Our WH-ULT900N have a massive bass feature for an immersive sound experience and up to 30 hours of battery life.

Enjoy your new Headphones!
Thank you for choosing Sony.
Best regards,
Stephanie

Hi Canefan, Thanks for sharing your wife’s love for the ULT WEAR headphones. We’re so glad she’s enjoying them! It’s awesome to hear the sound quality and noise isolation are hitting the mark, giving her that perfect escape. Thank you for choosing Sony! -Jess

Hi DameTheGreat0,

It is truly wonderful to know that these headphones were the perfect gift for your wife and that she is now enjoying her new pair!

The ULT WEAR is designed specifically for those who love deep, resonating sound. By pressing the ULT button, she can switch between two distinct bass-emphasized modes that bring a powerful, club-like energy to her favorite tracks. To ensure she can listen in peace, we’ve included our Integrated Processor V1, the same technology found in our award-winning 1000X series, providing exceptional noise cancellation. Combined with the plush, pressure-relieving earpads, these headphones are built for hours of high-quality, comfortable listening.

Thank you for trusting Sony.

Regards,
Dominick

Thank you for your feedback on the WH-ULT900N, MichaelT! We are pleased to hear that you are enjoying the good sound quality.

We also appreciate your honest note about the learning curve with the controls. We are committed to making our products as intuitive as possible, and your feedback helps us identify areas where we can improve our user instructions and design.

We hope that now that you've figured out the operation, you'll have an even better listening experience. Thanks again for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi CaylaC, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! We appreciate your feedback and thank you for choosing Sony! -Carl

Hi JacquelineC,

We apologize for the frustration regarding the price difference. While we cannot comment on specific trade policies, retail prices often fluctuate due to seasonal promotions, ending sales cycles, or changes in the global economic environment and supply chain costs. We always strive to provide the best value for our technology, and we recommend keeping an eye on authorized retailers like Best Buy for future promotional offers.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Kimtim,

We're thrilled to hear you're enjoying the audio quality on the ULT Noise Canceling Headphones, we understand how important it is to have a product that works well in different situations and environments so we do our best to achieve the consumer satisfaction. Hope you continue to enjoy it and thanks for choosing Sony!
-Aldair