Customer Ratings & Reviews
- Model:
- WHULT900N/W
- SKU:
- 6576181
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the amazing sound quality, comfort, and impressive bass of the ULT WEAR Wireless Noise Canceling Headphones. Many appreciate the exceptional battery life and lightweight design. However, some customers have noted that the volume could be higher. Overall, the headphones are praised for their connectivity, fit, active noise cancellation, and value.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good, they disconnect every so often and for no reason. That is my only complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberW,
Thank you for sharing your feedback of the WH-ULT900N headphones. To address the issue of the WH-ULT900N headphones disconnecting intermittently, consider the following steps:
- Unpair the headphones from all paired devices and then repair them. https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001293780.html
- Ensure that your headphones have the latest firmware. You can check the latest firmware version using this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ult900n/software/00346395
- Try restoring the headphones to factory settings: Turn off the headset. Press and hold the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button for about 10 seconds. Find detailed instructions here: https://helpguide.sony.net/mdr/2981/v1/en/contents/TP1001300236.html
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Best regards,
Stephanie
Good product for kids with noice control features.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for kids with noice control features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SumanA, thanks for posting your review!
We're delighted to hear that your kids are enjoying the Sony ULT Wear headphones, especially with noise cancelling feature!
Don't forget to install the Sony | Sound Connect app to elevate your experience with a variety of audio adjustments.
Thanks for choosing Sony!
Sincerely,
Jenn.
Maybe get something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not my favorite headphones although they are very cute. They constantly disconnect. You need to download an app to use them and need to add all the devices you want to connect in the app only for them to disconnect or not connect at all. I suck at returning things but I really should have.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MJones,
Thank you for sharing your feedback, and we sincerely apologize that your experience with the Sony ULT WEAR headphones has been disappointing, particularly regarding the connectivity issues. We understand how frustrating constant disconnections can be when you're trying to enjoy your music.
We appreciate you giving us a chance, and we want to help you resolve these connection problems immediately. We have a few key troubleshooting steps that often fix these types of dropout issues:
1. Firmware Update: Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App. Updates frequently include critical stability and connection improvements.
2. Stable Connection Priority: In the Sony Headphones Connect App set the headset to “Priority on stable connection”. This setting can reduce audio and Bluetooth dropouts, prioritizing reliability over the highest audio bitrate.
3. Avoid Interference: Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.
If these steps do not resolve the constant disconnection issues, please reach out to our customer support team directly. We would be happy to work with you to troubleshoot the issue further or explore a solution.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great but hurt my ears to wear them. Actually caused vertigo!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Medfordlawyer,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Thank you for choosing Sony!
-David
Sony Head Bangers!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! Can never go wrong with SONY! A must!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianV, We're thrilled to hear you’re loving the Sony ULT WEAR headphones! Your enthusiasm for the brand and this product is truly appreciated. Thanks for sharing such an amazing review! It’s clear Sony continues to deliver for you! -Jess
- Pros mentioned:Sound quality
The reason for two stars
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these back in April when they were like at 220 They worked great. It’s now August and they broke and they only lasted four months. Sound quality was great. They still work but my right side flap is broken. I would take quality of product is not great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Walt93, We apologize for the inconvenience you've experienced with your Sony ULT WEAR. While we're glad you like the great sound quality of these headphones, we regret to hear that they only lasted for four months. This is definitely not the quality or durability we aim to deliver to our customers. Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage.
I would highly recommend taking your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below.
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Sound quality
Not bad depending on use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound quality, just a little inconvenient. Very sensitive to the touch, I use these to work out and if my arm touches the outside of the head phones they think I’m trying to use voice command- I tried changing this feature on the app but that’s just how they are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DejaM, Thank you for sharing your experience with the WHULT900N/H headphones. It seems that the touch sensitivity of the headphones is causing some inconvenience during your workouts, as they mistakenly activate voice commands when touched. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Carl
Best wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my teenage daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaA, sweet! We're glad your daughter loves her new headphones! Thanks for choosing Sony! ~Earl
Good sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great but they keep breaking at the hinge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, KsR1,
Thanks for the review and the comments. We are glad to hear you have been enjoying the headphones' amazing sound quality! Although, we would like to recommend, in case of any inconveniences, to reach out to our Technical Support Team to be further assisted with your issue. Keep in mind your unit comes with a 1-year warranty period. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony, have a good day!
-DiegoV
Good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good with sound proofing the area around me and allows me to change music options without having to use my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelC, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product i will recommend to everyone excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioC, Thank you for your wonderful review of the Sony ULT WEAR Headphones! We are thrilled to hear that you appreciate every aspect of these headphones and that they are enhancing your gaming experience. Your positive experience is definitely helpful for others considering this model. Thank you for choosing Sony! -Jess
Sony did it AGAIN!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent selection... It's like Sony added wear detection sensors and multi point connectivity to the XM3s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninermpire,
Great! We're glad that you like the wearing detection function and multipoint connection of the headphones. Thank you for choosing Sony!
-Ralph
Headphone purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them so far! They are great, would buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyP,
Awesome! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work great once you get them set up. I had a hard time getting the headphones to sync with my Chromecast. Have wonderful sound and feel great on my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanneR, Awesome! We are so glad to hear that you are enjoying the sound quality of your new headphones! Thank you for choosing Sony! -Carl
Just head phones cheap ones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So theres alot of back feed with these not sound restricted
No, I would not recommend this to a friendSOOO COMFY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone and great quality I def highly recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayS,
Amazing! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones I have ever owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcosP,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy with product,purchasing the product was very easy and prompt
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaF, You've made an excellent choice! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Sound and Fantastic Bass!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony ULT WEAR Wireless Noise Canceling Headphones provide great sound and fantastic bass, along with convenient controls and excellent noise canceling technology. I have tested out these new headphones, and following are my observations: - First and most important, the sound is incredible! The normal sound is very good, but using the ULT button allows you to increase the bass levels to two different settings, depending on your preference, and this really enhances the sound to the level of great. I tend to like a heavy bass and these headphones really deliver. I don't recall ever hearing such a deep, clear and heavy bass in a set of headphones before, and the bass never distorted, no matter how loud I cranked the music. I tested them out with a variety of music in a variety of genres, loud and soft, female and male singers, acoustic, instrumental, etc. The sound was simply incredible with everything I played. - I also love the equalizer options on the Sony Headphones Connect App that you download and connect to, as this really lets you enhance the sound for anything you listen to. There are 8 pre-set equalizer settings to choose from and three 5-band manual/custom options you can set however you want. The presets include Bright, Excited, Mellow, Relaxed, Vocal, Treble Boost, Bass Boost and Speech. Some of these perfect for various types of music, podcasts, and audio books, however, I personally enjoy playing with the manual/custom options. Between the equalizer settings and the bass boost options, you can really customize the sound to what you like for anything you listen to. - Set up was very easy. Basically, download the App, have the App find your new headphones via Bluetooth and it then it easily made the Bluetooth connection, after which you can start using them. You can also make the Bluetooth connection via your phone, without using the App, but the App has the equalizer and a lot of other features that make it worth using. - The Noise Cancellation features are very good. You can turn on Noise Cancellation, or turn it off, or switch to Ambient Sound. With Ambient Sound, you can adjust the level of outside ambient sound allowed via the App and it will filter out background noise and enhance the outside noise like voices if you want to be aware of sound around you. The Noise Cancellation and Ambient Sound features worked very well in a variety of areas I've tested them. - The headphones will operate using your phone's voice assistant or with Amazon Alexa. You can also operate all controls via the App. Finally, if you prefer not to use the App, all the necessary controls are located on the headphones also. The headphone controls included on the left are a power button, a noise cancellation/ambient sound button to toggle through those options, and an ULT button to toggle between the two different bass boost options or turn it off. On the right side, you can just swipe across the ear piece, up or down for volume, forward to skip ahead a track and backwards to skip back, or tap on it to pause and play and answer calls. The controls on the headset are all very well designed and intuitive to use without looking at them. - You can set up an account through the App that allows you activate Adaptive Sound Control. This feature will track your actions and how you set the ambient sound that is filtered in. After registering locations, it will automatically switch to the settings you like when using in different places, like home, work or the gym. - The battery life is also impressive on these headphones. They have a standard 30 hours of battery life, which is extended up to 50 hours if you don't use the noise cancelling feature. In addition, a simple 3 minute charge provides an extra 90 minutes of battery life and a 10 minute charge gives you up to 5 more hours of playtime. - They also have a multi-point connection feature so that you can pair them with two different Bluetooth devices at the same time. This is great, as I can listen to music on my personal phone, but if my work phone rings, I can answer it too. - The headphones come with a headphone cable for connecting in a plane, for example, a USB Type-C charging cord, and a great case. I really like the design of the case, as the headphones fold up so that it is a very small and thin circular case that is convenient for travelling. - While these headphones feel very solid and well-made, they are still very light and nicely padded on the headband and on the earpieces. I have worn them all day and found them to be very comfortable to wear. - The only possible con I can think to share is that the earpieces of these headphones stick out a little wider than some of the other headphones I've used. Perhaps that extra depth is what allows for all the extra bass you get. If so, I think it is well worth it. I'm really enjoying these Sony ULT WEAR Headphones and I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bergm,
Thanks for sharing your in-depth review and experience with the ULT WEAR headphones. We're glad that you like the sound quality, ULT button, noise canceling function, dedicated app, voice assist function, battery life, multipoint connection, comfort, and supplied accessories of the headphones. Your feedback about the design is also appreciated. Thank you for choosing Sony!
-Ralph
Awesome but fragile.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite headphones of all time but butchered by weak hinges despite being portable I don't recdim taking these on a jog or anywhere that involves being shaken up. These headphones are perfect at home or car rides but be warned. The folding is extremely flawed and could potentially break your headphones. Make sure to buy your headphones with Geek squad insurance m
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
I understand that your WHULT900N are having issues with the hinge. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Serial number:
Color:
Issue:
Telephone Number:
One of our technical specialists will call you back within 2 business days.
Sincerely,
Eliab
Sony Social Support