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Sony - Walkman NW-E395 16GB* MP3 Player - Red-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 124 reviews

81%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 124 Reviews
  • Rating: 1 out of 5 stars

    A Race To The Bottom…

    Posted
    AnalogKid
    • My Best Buy® Elite Plus Member

    It pains me to write this, but the NW-E395 is THE WORST Sony Walkman model I've ever purchased. I've sampled several brands and models of mp3 players over the past ten or more years, and up until yesterday the Sony Walkman was consistently the best I've ever owned. The previous three I've owned during that time (one NWZ-E345 and two NWZ-395's) were great…solid, dependable and capable of delivering fantastic audio reproduction. I've been praising them ever since. In the space of a couple of months, I lost my two NWZ-395's, so I decided to jump on this new Walkman model. To my great disappointment, it showed itself to be a clear example of someone(s) within Sony trying to "race to the bottom"….or to put it another way, they're charging their usual prices for a vastly cheaper and inferior product. Here are just a few of the degradations I discovered within the first two hours of use… 1. No More "Clear Bass": The NW-E395 still has it's 5-band EQ, but the Clear Bass EQ is missing. Instead, you have to select a separate "Bass Boost" which defeats the 5-Band EQ, turning the sound to mud. Also, once it's engaged, you cannot adjust any EQ settings. (Just to make sure I wasn't mistaken, I did a side-by-side test. I matched the volume and EQ levels of both my oldest and the new Walkman, then simultaneously played the same song while switching the headphone plug back-and-forth between the two. The new model's lack of sonic clarity and weak output was beyond unacceptable!) 2. Not-So-Random "Shuffle" Setting: Every time I selected a song while in "Shuffle" mode, the next two or three songs would be something random. However, at four or five songs, the same, exact pattern of songs would fall into line. Even after powering-down and switching to other modes, I'd get the same pattern once I engaged "Shuffle" mode. 3. Screen Resolution/Graphics: Whatever changes Sony's designers made to the graphic interface, it's definitely a step backwards. I can clearly see the rough pixels comprising the text, as opposed to the smoother fonts of the older model. (see the side-by-side comparison pics) Overall, this model screams "poorly designed" and "cheaply manufactured". For someone who's never owned a Walkman mp3 player, I can see why it would appear to be a good model. But for those who have experienced what Sony was capable of offering it's customers in the not-so-distant past, the NW-E395 is a very disappointing, low-brow piece of overpriced tech which I will be returning posthaste.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello AnalogKid! We appreciate the time you have taken to share your feedback and comparison with the other models with us, it is unfortunate that the unit is not meeting your expectations, but we will make sure to pass this information for future reference to improve our units.~Jeannette sony_US

  • Rating: 3 out of 5 stars

    Not as good as they used to be

    Posted
    wkp1982
    • My Best Buy® Member

    I've been riding along with Sony Walkmans since my first cassette player back in the 90s - I even had a MiniDisc for a while - but this is the first time I've ever returned a Sony product. It's not that it's bad, it's just not as good as they used to be. I've had a Sony NWZ-E475 for years which I still love, but the hold button broke and the headphone jack doesn't always work properly. With that in mind, I decided to purchase this E395. First off, they're obviously using cheaper materials, which is fine since I only need it for running or working out. But on top of that, the screen resolution is down drastically and the sound quality is missing the Clear Bass audio technology that always made me stick with Sony, even when everyone else was jumping on the iPod bandwagon. The buttons are flush with the player, so it's hard to move to another song without having to pull the player out of my pocket. And it seems like the processor they're using must be older, because the player doesn't move around the menu as easily as the one I bought years ago. On the positive side, they finally moved over to micro USB, rather than the stupid proprietary plug Sony has been using for years. Honestly, none of these are deal breakers if you're looking for a basic mp3 player. But as I know what Sony is capable of when they actually care, I couldn't deal with it. I'm back to using my old NWZ-E475, but will order the new NW-A20 series, since it looks like they're keeping the features I love in the high-end models.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi wkp1982, Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review with us. «Jerome

  • Rating: 1 out of 5 stars

    VERY DISAPPOINTED!

    Posted
    TallProblem
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this to replace a previous model of sony mp3 player that I had lost. After reading some negative reviews online, I shrugged them off as flukes and bought this anyway, hoping those were just incidents of defective models. BOY, WAS I WRONG! Not only does this model NOT play videos, NOT have as good sound quality, NOT have the volume button on the round face button like previous models so you end up accidentally switching songs/views, but the shuffle function has been totally messed up. Instead of playing different song shuffles every time you press play after a while, IT PLAYS THE SAME EXACT SHUFFLE OVER AND OVER AGAIN SO YOU END UP HEARING THE SAME SONGS YOU JUST HEARD, CAUSING YOU TO HAVE TO SKIP OVER ALL OF THOSE SONGS TO GET TO THE ONE YOU HAVEN"T HEARD!!! I thought I was done with that nonsense when I gave up cassettes. Of course, the shuffle function lulls you into a false sense of security by playing a different first song at the beginning of every shuffle, ONLY TO REGRESS BACK TO THE SAME @#!% LINE OF SONGS YOU JUST HEARD! UGH!!! SO FRUSTRATING!!! I returned it immediately and ended up buying the older model online (not from best buy) and now I am happy (finally). Sony, please correct this problem. Your customers deserve better.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi TallProblem,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rating: 3 out of 5 stars

    not the best but still nice

    Posted
    Apeman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    There are many of us that prefer to organize our pictures and music manually by creating folders and via the "drag and drop" of files, rather than depending on an app such as iTunes or Windows Media. I put my files in folders and use the "play folder" option at the "very" bottom of the Walkman home screen menu. It plays all the songs in the folder, thus no lost playlists and no proprietary software required. The Sony Walkman is a master at simply appearing as another drive on the computer. If you so decide, just put your folders in the music folder of the Walkman. Just another option.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointing

    Posted
    Liz1786

    I had a Sony Walkman mp3 player for 7 years. Last week the screen finally gave out, so I decided to purchase this one. My assumption was that the quality would be equal to the one that lasted so many years. Wrong. This one is made of cheap materials, has poor screen resolution, and doesn't have the same sound quality. The shuffle mode doesn't work properly - it always plays the same songs in the same order. I've tried resetting it - no change. I'm very disappointed and regret spending the $100 that I did. I really wanted to avoid going down the Apple road, but Sony has let me down..

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Liz1786,
      We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said onto proper department. Thank you.
      >Joffrey sony_US

  • Rating: 4 out of 5 stars

    It's a Sony!

    Posted
    BigPoppa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My old Walkman MP3 player, NWZ-E345, died (battery COMPLETELY drained while hibernating in a drawer) and would not wake back up. Wanted to replace it with something small and easy to use that didn't cost $300. This fit the bill and is working out pretty alright. Only complaint? Doesn't organize audio books very well. Doesn't recognize the different discs - so you listen to Track 01 from all 12 discs, then Track 02 and so on... Don't know if this is a Sony problem, or an audio book problem, but it's become my problem and I don't like it. Music wise, it does great though. Enjoy your great day

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not Great, Not Bad...Pretty Good

    Posted
    BillyDee
    • Verified PurchaserVerified Purchase

    This replaced my old NWZS545 series Walkman when it finally died. This new one doesn't get as loud, nor sound as good, but I'm fine with that. This new unit doesn't have built in speakers, can't record or play videos like my old unit...but I'm fine with that too. The battery life seems a little "wonky" as it sometimes lasts 20-30+ hours before charging. Sometimes it's 6 or so hours before the battery indicator starts blinking. Not really digging that to much. This unit should really cost about $50 tops, but it has a Sony name on it...and I like Sony products. Will this unit last as long as my old one (6 years) only time will tell. All in all, it does what it's supposed to do. I like it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gives the best sound and bass

    Posted
    silver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Improves the sound quality and bass from headphones excellent quality hardened has normalizer equalizer clear sound bass control music videos pictures auto converts file format of transfer if supported make sure you manually shut off for a hour or two once a month to clear the flash memory otherwise won't play nothing wrong just memory needs to be cleared once a while a month is best transfer with Windows Media player or go to support.sony.com drivers and software download app to manage data on player create favorite playlists on on computer app or Windows Media player

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great MP3 player

    Posted
    Cougar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great player! the battery life is long and it works great with audiobooks. I would recommend this player to anyone looking for a basic MP3 player that has a long battery life. My old player got to the point that it only held a charge for about 3 hours. This one goes for over 30hrs. the sound is great, but I also am not that critical on the quality of the music, it doesn't sound any different that listening to a CD.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent, but can be shocking!

    Posted
    HankHill123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This mp3 player is decent. I bought it to replace an old iPod that got stolen. The new iPods don't have a tuner, so this was what I had to settle for. Let me tell you, it's no iPod, but the price is right. Very often when I'm using the tuner function there is a shock that comes through the earphones, which is bothersome. I'm just glad I had a couple gift cards to put towards this, so it wasn't a total waste of money.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to use

    Posted
    BUTT3RFLY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love this MP3 player. It is small and easy to slip into my pocket or armband while walking or doing yardwork. Sounds great and easy to use. My only complaint would be that it doesn’t fit the same charging dock I had for my previous Sony MP3 player. I only upgraded because I was out of space for more music but cannot use it with my old speaker or charger. That aside, I am very pleased with this product.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    it's just ok

    Posted
    penguinguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I was disappointed in this model. I bought it as a replacement for an older Walkman that I had lost. This one is feels like plastic and has no built in speaker so you have to use either ear buds or a plug in speaker. Some files are very quiet even with volume turned all the way up. This model has less than my old one and is more money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful product, just what I wanted!

    Posted
    KitDavis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After putting up with subpar mp3 players, I decided to take the plunge and purchase a new one online. I had owned a Sony player several years ago, and had wanted one again but was afraid of ordering one online. Best Buy proved my fears were for nothing and this was one of best buying decisions I've made from them. Highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cool mp3 to play Music

    Posted
    RomeoV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This mp3 Player gets the job done. I Originally was using the small sandisk mp3 and it started breaking about a year in. This Sony Mp3 is actually cool to have. I like to plug the aux into my sound system and use it as my media player. It is much easier to use this than the sandisk because the controls on it are much more user friendly & the screen is great!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for music lovers

    Posted
    CLMK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I really like this MP3 player. The best thing about it is that you can download any music to it unlike Apple products. The battery also lasts 8 to 12 hours longer than any of the Apple MP3 players I have had. The only problem with it is that it does not have a way to clip it to my clothes. I have to put it in a pocket put I don't always have something with a pocket on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Second MP3 player

    Posted
    kapso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Use this mostly when gardening but the first player was full and I wanted to be more selective on the songs I put on it. I like my original one and thought that I was buying the same product again. Turns out this model 16GB is different and the HOLD is easier to mistakenly turn on and off..Just reminds me to check the specs more closely. This model feels cheaply made.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic player

    Posted
    rsera
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great sound quality. On "bass boost" mode, it gets my subwoofer kicking. And it has great sound quality for audiobooks too (they come through loud and clear). The UI is intuitive and logical, and it will keep its place when paused even when it powers off (an essential requirement for audiobooks). Great little player.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It is getting harder to find a 'simple' MP3 player

    Posted
    sgf3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    MP3 players are hardly dinosaurs but they're getting pretty difficult to find without an abundance of excess. Even this came with a bunch of 'samples' loaded that seem to make navigation unnecessarily complicated. If it wasn't for the junk in the trunk, this would have had 5.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent MP3

    Posted
    Galton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sobupon opening from package, my first thoughts were that it felt cheap d/t the plastic feel and i am use to holding medalnin my hands. With that said, I was able to load music very easy and the button layout is pretty self explanatory. So to me easy set up and file transfer made this worthy for an MP3 device.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great way to listen to music

    Posted
    Ebbe5029
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm old school and so when my original sony walkman (cassette tape version) finally died at the gym, and I didn't want to have a music app on my phone, I found this item on line. I have not been happier. The sound quality is great and adding more music to the "new" sony walkman is very easy.

    I would recommend this to a friend