Customer Ratings & Reviews
- Model:
- WF1000X/BM1
- SKU:
- 6115440
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.7 out of 5 stars
Customers are saying
Customers love the WF 1000X True Wireless In-Ear Noise Cancelling Headphones for their exceptional sound quality, comfortable fit, and secure design. However, some users have expressed concerns about the limited battery life, occasional connectivity issues, and relatively high price point.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Sony got it wrong with these...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm terribly frustrated with these in-ear 'bluetooth/wireless' headphones. They lose connection more oft than not, firmware update won't complete, as it fails after reaching 50%. I had a pair of Jabra Elite Sports that I was looking to replace after one of the earbuds went bad. Unfortunately Best Buy didn't have any Jabras at the store, so I decided to give these a try. The worst mistake, EVER. These are going back, after work and I'll be ordering the Jabra Elite Sports. I'll just have to wait for it to ship/arrive. Try again Sony!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CoreyD13,
Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.
To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
Regards,
Zac
- Pros mentioned:Sound quality
Fabulous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter. They're awesome!!! She loves them. Noise canceling is excellent.
I would recommend this to a friend Great headphones with amazing audio.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use to own the JBL true wireless but they always lost connection between the headphones. I use them for the gym and daily routines to listen to music and podcast. These are the first I try and actually love and have a hard time getting them to lose connection. There is a setting on the Sony headphone app that let's you control the audio bass level, noise cancelling levels and if to focus on connectivity or sound quality.
I would recommend this to a friendBad Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read some of the review and I thought Sony would make a great wireless headphone. The sound quality is not bad but not good enough for Sony. Noise Cancellation wasn't as expected and the right ear lose connection in charging case after 3 weeks use. Not recommended to buy any headphones from Sony again.
No, I would not recommend this to a friendWanted to love these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought these as a comparison to the AirPods. I like AirPods but they let in too much outside noise, so I then turn the volume up too high. I have an iPhone 7 Plus for reference. I had a few issues. First, they paired right away via the headphone app (yay) and an update was found. I tried to update multiple times and it failed each time. I think the headphones time out and turn off. Then the right bud wouldn't stay paired for some reason when playing music. Ok, so I turn off/on again, and they work great! Then they kept shutting off for seemingly no reason. I get them paired again and they're working in the app, great, exit the app to go to my Music app and they unpair. I'm wondering if they only work with the app in the foreground? I don't know, but what I do know is I spent 20 or so minutes trying to listen to a song and I'm not going to do that so they are going back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi APOh, we regret that the unit had to be returned and our apologies for the delayed response. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for anyone I really love it and recommend
I would recommend this to a friendGreat for Music, BAD, BAD for Videos
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out the Bose, I thought Sony and has noise canceling also, should be a no brainer. Music was wonderful, but trying to watch videos was just terrible. A second delay in 2018 and for a price point of $200 just doesn't cut it. I thought I was watching an old Bruce Lee movie.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe,
Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.
To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab
Regards,
Zac
weird fuzzy noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i cant believe i paid $200 for earphones that sound like i bought them from the 99 cent store. i cringed at the sound quality, there’s a weird fuzzy noise with the music, i can’t stand it. don’t buy these. i cant wait to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bloodyrosess, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. You can send us an email at [email protected] and see what we can do to help you. Regards, -Erin
Not Recommended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right audio cuts out, poor sound quality, delayed audio when watching video. Purchased today and will be returning. Same issues others experiences and Sony still hasn't fixed it.
No, I would not recommend this to a friendHeart Breaker...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these yesterday and they are having issues communicating with each other which causes them to drop sound constantly. They look and sound great however they will not allow you to enjoy uninterrupted music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reaper,
Thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.
To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes! https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1®ion_id=1&tab=download#/downloadTab
Regards,
Ralph
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.delay video doesnt match sound. makes noise when nothing is playing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngelR, Due to the characteristic of the wireless technology, the sound played on this headset is delayed from the sound and music played on the sending device. Therefore, the image and sound may be misaligned when viewing a movie or playing a game: http://helpguide.sony.net/mdr/wf1000x/v1/en/contents/TP0001513172.html
Thank you for the feedback.
Regards,
Vincent