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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 3.5 out of 5 stars with 831 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers love the WF 1000X True Wireless In-Ear Noise Cancelling Headphones for their exceptional sound quality, comfortable fit, and secure design. However, some users have expressed concerns about the limited battery life, occasional connectivity issues, and relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 831 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good wireless headset with a few issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked sound quality, easy to pair with devices. A few key issues: call seems only work on left earbud for iPhone; slight delay on voice when playing video. Probably better fit for Android devices.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great for the gym if you have a short workout

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the gym if you have a short workout these are great for the gym but the battery only last a little over an hour and a half so if you work out longer than that to look other places

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to wear while riding my motorcycle, didn't work with in the helmet. I was told by the guy this would work. They didn't and the battery was only 3 hrs when charged. I was not a fan at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pear with your mobile device. Has great sound quality and are comfortable to wear. Sticks out the ear more than I like but noise cancellation better than the competitors.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good for a few hours of music time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great noise cancelling. A lot of airplane conversations heard in noise canceling mode. Power only lasts about 3 hours before you need to recharge. Not great for flights over 3 hours.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've had. Love how you can have the noise canceling on or off. Would like if the volume was louder but still sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks that you need to have the left one out so the right one can play but oh well. I like the noise canceling feature, my line of workcan get really noisy and it helps out alot

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tech is not ready. I have went through 3 pairs of different true wireless headphones and all had connection problems. But sound was great!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rebber211, thanks for taking the time to share your feedback about the WF-1000X. First, we want to say sorry for any inconvenience you may have experienced with any audio drop-out. It's honest reviews like this that help us improve our gear. We listened and a new software update has been released that should correct the audio drop-out and other items we received feedback on.

      To update your device, simply use the Sony Headphones Connect app. You can check out the below link for more details. Thanks again for sharing & please be sure to let us know how the update goes!
      https://esupport.sony.com/US/p/model-home.pl?mdl=WF1000X&template_id=1&region_id=1&tab=download#/downloadTab


      Regards,
      -Erin sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using these at the gym and while studying. The sound quality and noise canceling is amazing!! They don’t slip out either.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great and light weight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great sounding headphones, Tru wireless and long lasting. The only down side is the lack of water resistant capability. Which is a bummer because that is the only downfall.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great fit and sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit great and sound great. They connected to my iPhone without difficulty. They remained in place during my workout. Great battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great sound quality and easy to use. I just wish the battery life was a little longer than three hours.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Sound, Under Delivering Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these earbuds are fantastic. Comparing them to my Skull Candy ~15$ headphones was night and day. I ended up returning them only because I opted for over the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation in thre ear wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. It actually does what it says when it comes to noise cancellation. They are comfortable to wear. Sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was very nice and clear they stayed in your ear without falling out I would also buy them again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Disappointing battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but I am very disappointed by how short the battery life is. They run out of charge before I finish a workout.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ripple, Thank you for your feedback on your experience with your headphones. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. We'll pass this to the proper department. -Erin sony_US

  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great audio performance. Not great for video.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the audiophiles out there may scoff at the mere existence of a small, highly mobile, wireless earbud that requires a special case just to charge it, there is no denying that truly wireless earbuds are becoming more and more popular with each passing month. No, Apple wasn’t the first to do it, not even the first to do it well, but man oh man did they do it well. And, we’ve seen the typical post-Apple-success market spike with truly wireless earbuds over the last several months, with more and more players coming into the space. There is a natural tendency to harshly judge the first players to a space, namely Apple, which (regardless of how you truly feel about them) have been able to really drive the accessories market forward as a result of their products. Truly wireless earbuds are no different, as Apple (with their AirPods) have been wildly successful since release in a market that had previously seen novelty exposure at best. More frequently than on store shelves, another Kickstarter campaign for another truly wireless bud that was another of the first of its kind would find its way to your Facebook timeline—but alas, those products were months (or years) away if they ever hit market at all. The AirPods spent their first several weeks after release with limited or no availability, and since then audio manufacturers have been working on perfecting their own versions. Enter Sony’s WF-1000X earbuds. My very first pair of over-ear headphones were Sony-branded, and I’ve always had a soft spot in my heart for their products. More recently, I was disappointed when purchasing one of their small Bluetooth speakers, but nonetheless was excited about the WF 1000X’s and the Sense Engine technology that would allow me to adjust the noise canceling based upon my environment (as a side note—Bose’s ANC technology was a bit too much for me and made me motion-sick, so adjustable noise cancelation is a big deal for me). Upon opening the Sony buds, the first thing I noticed was a lack of a premium packaging experience. But, at a price of $200–I expect a box that you’re more likely to keep than one you won’t mind throwing away. Nonetheless, the buds themselves are packed separate from the small charging case, and come with a variety of tips and a couple different sizes of fins to help with the ideal fit. And speaking of fit—let’s talk about how Bose’s earbuds are the best (in my opinion) in terms of fit across the entire market of earbuds right now. I have tried dozens of manufacturers and products, and no one has really been able to consistently deliver what Bose does in terms of earbud fit—both from a security and noise isolation perspective. And, at first glance, Sony’s buds weren’t going to change my opinion; they came with two sets of add on fins that didn’t seem to be large enough for folks with bigger ears. The buds themselves are designed to fit snugly into the ear canal, but I always tend to have problems with wearing buds of that style for long periods without having to readjust them every couple minutes. But, miraculously, Sony has put out the first (ever) fin that really holds this style bud in my ear. Serious kudos to Sony for developing such a simple tool for the job (it’s worth noting here that the fin is entirely optional, and if you have no issue at all with ear-canal style buds, I would expect these to be no different). Something else that’s important here, perhaps even more important than the sound quality, is the Bluetooth performance, as there are no “wired” options for these buds. This, for me, was the biggest area of disappointment with Sony’s buds, as the onboard software doesn’t seem to be advanced enough to prevent the Bluetooth audio/video lag that we all remember from 3 or 4 years ago. As far as music-only performance is concerned, Bluetooth performed well without any skips, but as soon as I pulled up a YouTube or Netflix video, the lag was too much to bear and I had to switch to another set of headphones...and that very well could be a deal breaker for many buyers. Next, on to Sony’s Sense Engine technology, which is supposed to be a great new way to customize your noise cancelling experience. Most noise-canceling headphones being released right now have some sort of adjustability to ANC, and the implementation with the WF-1000X’s is acceptable, but certainly not revolutionary, nor is it anything that sets them apart from the competition. Again, when it comes to ANC, Bose is the leader and that hasn’t changed. Honestly, with the fit being as good as it is, the noise isolation alone is adequate for some basic noise canceling, and honestly the ambient noise “bleeding” settings just pump more hissing into your ears than anything else. Another key performance indicator for a good set of truly wireless earbuds is the battery life. Keeping in mind that sound settings (like a more bassy xperience, or higher volumes) will impact battery life significantly, I was less than pleased with the battery life of the WF-1000X’s. Battery technology is hopefully on the brink of a major paradigm shift, but until that shift happens small earbuds will never house batteries large enough to give them great battery life. It is for that reason that manufacturers are including charging cases, which both help prevent loss as well as add some extra battery life. The buds themselves are advertised to push 3 hours of playback on a charge, and through my testing this is a pretty accurate number. The case, when fully topped off, should charge the buds completely twice—taking your listening time to around 8-9 hours total with some time in between charging. And then there’s sound. Holy cow, the sound. I consider myself a wannabe audiophile—the kind of person that plays really close attention to the variations in headphones and earbuds, but doesn’t own a DAC and tends not to play with mixers. That said, the sound profile on these Sony WF-1000X buds is probably what I would consider the ideal profile for me: exaggerated bass (although not too much) with clear lows and less preference on quality in the highs. I found the low to be impressive considering the size of the drivers, the mids to be ideal for most users, and the highs to be less important than the other two but still clean enough so as not to be a distraction when listening. And, if you don’t like the particular profile that these have out of the box, you can download Sony’s Headphones app which allows for some preset mixer configurations that are remembered on your buds even if you change between devices (phone, tablet or laptop). The app hasn’t yet been ported for the iPad’s screen size or orientation, but I can get past that. Another quick note; I did test a couple of calls with these in my ears and found that the other parties could hear me clearly without much background noise, even though I was outdoors on a windy day. In my opinion this is not a reason to buy these, necessarily, but definitely a value-add that you can take a call while you’re on the move without having to worry about whether or not the caller can hear you. So the verdict is simple...if you’re doing shorter listening sessions that don’t require video synchronization, and you don’t need much by way of noise cancelation, but you still like a slightly heavier sound profile and want to go fully wireless—these should be right at the top of your list. Hands down, the sound quality on these obliterate Apple’s AirPods, for what that’s worth. If, however, you’re looking for earbuds that you can use to listen to music AND watch movies, without additional software you may be frustrated in not being able to synchronize audio and video. In theory, this can be patched with firmware updates, but nonetheless something to be aware of. All in all, for the price, these are a good addition to my collection, albeit a little disappointing that I can’t consistently use them for anything other than music and phone calls (yet).

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Great sound, operating problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 10 days working with Sony support, I was prepared to return the ear buds. I was finally able to download the software and some issues have been corrected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones dont hold as much charge as advertised but they do sound very good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Sony Wireless in ear headphones-champagne

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gorgeous headphones were purchased as a Christmas gift. They provide wonderful sound, are small, and attractive.

    I would recommend this to a friend