Customer Ratings & Reviews

NOT GOOD FOR ME DIDNT LIKE HOW IT SOUND N/A N/A N/A

People couldn't hear me when trying to talk not worth the price

Probably a good product but couldn't get good fit in the ears.

Good wireless earphones. Noise canceling can be better

It's a pretty good product & I'm happy with my purchase.

I did not like these earbuds at all. I had a hard time getting them to connect to my phone & when I did, they had a hard time staying in my ears and sound quality wasn't all that great. Returned them.

The noise cancelling is a joke. They don't pair easily. You need to download an app to control them which is garbage. The sound quality and loudness is a no go. They fit in your ear nicely and are light though.

So this was a gift for my dad. He loves it and uses it daily. I do not know the audio quality but it is Bluetooth, so it is good. So he listens to all his music through his phone to his new headphones and just loves them. I would buy them again for him :)

I bought these after having the beats wireless ear buds. these seem to never charge fully as one last about 1 hr and the other about 30-45 mins. tried to return but was told I had to return to Sony

Setup: Start-up instructions were pictorial and a bit cryptic. A few words would have been nice (e.g. NFC connection instructions are on the second page and could have been used in place of the Bluetooth setup instructions on the first page). Nonetheless, I followed the instructions from step 1 and encountered no problems. Instructions suggested charging in carrying case for 1.5h. I did not try to use/pair them out of the box. The left earpiece went directly into pairing mode when removed from the case and was easily paired with my Bluetooth source (Samsung S4 Active). The right earpiece automatically connected to the left one when it was removed from the charging case. I had some difficulty getting any sound from the Neutron music app and had to resort to the native Android music player. However, after switching to and then removing my favorite wired in-ear-monitors (IEMs), Neutron seemed happy to send output to the WF-1000X. This was likely a configuration issue with Neutron and not a problem with the Sony headset. Sony Headphones Connection App: While I rarely recommend installing the app accompanying most headphones, the Sony Headphone Connection (SHC) app is an exception. The SHC app allows you customize the noise-cancelling (NC) features for the WF-1000X. On Android, the app needs the following permissions: • GPS and network location information • Read/Modify/Delete contents on SD card • Full network access and view network connections • Access Bluetooth settings and pair Bluetooth devices • Prevent phone from sleeping The app will send some personally identified information back to Sony. You can opt out for some items by going to the online privacy statement (accessed through the EULA). Location information is used by the adaptive location-dependent NC feature. The app also includes some (relatively useless) equalization (EQ) presets which cannot be modified and, in my opinion, diminish the overall sound quality (SQ) without an accompanying increase in volume. I could not find a way to customize any of the EQ settings to my personal preferences. “Off” is the best EQ setting IMHO. The app also allows you to select from two Bluetooth communication protocols (“Priority to Sound Quality” [A2PD] and “Priority to Stable Connection” [SBC]). If the sound is intermittent in the right earphone (or both earphones), as it was for me in my office environment with lots of 2.4GHz interverence, you will need to select the “Priority to Stable Connection” option and be content with the lower complexity codec [see https://en.wikipedia.org/wiki/SBC_(codec)]. It’s not that bad and reduces the drop-outs in environments with high 2.4GHz interference. NC is OK, but isolation seems to have the biggest impact on muting external sounds. I have not tested the adaptive (i.e. location-dependent) NC feature. Comfort: The earphones are relatively large, but fit comfortably and snuggly (for me) with the medium tips and smaller “wings”. The ear tips provide some isolation, but, while Sony refers to the design as “closed dynamic”, there is no back-suction on removal. The only “discomfort” for me is the occasional annoying click when changing apps and low-frequency noise when NC over-corrects. Bluetooth: Bluetooth range is adequate for most purposes, at least 30 feet in “line-of-sight” or less depending on physical obstacles. For environments with high 2.4GHz interference, I recommend the “Priority on Stable Connection” option in the HPC app. Microphone & remote control: From what friends and colleagues tell me, the microphone works well with good voice quality and no feedback. Audio for phone calls comes only from the left earphone. Both earphones contain a microphone for NC, but only the left functions during telephone calls. A small button on the right earphone allows you to accept incoming calls and disconnects calls when you are done. To my knowledge, there is no button to pause/play or forward/back functionality. Battery: The downfall of many Bluetooth devices, battery life. Doubly so when playing music and processing external noise for active NC. The WF-1000X “solves” this problem with a nifty carrying case that charges the earpieces when not in use. Sony claims 9hr of battery life, but, with NC enabled, the earpieces will only go for 3hr of continuous listing without recharging in the case. Battery life will depend a lot on usage (NC vs no NC; standby vs active listening, etc.). Don’t expect to use them continuously on a transcontinental flight. Sound Quality: Were it not for the Bluetooth connection, these would near-audiophile quality IEMs. The sound signature is surprisingly flat. Instrument separation and sound stage are good. Treble and mids are well-reproduced. Bass is forward, but a bit muddy compared to a reference-quality wired balanced armature IEM and headphones (think Etymotic ER4SR and Sennheiser HD600, respectively). System sounds (i.e. button push tones, app change “clicks”, etc.) can be annoying and changes in the output mode using the HPC app can pause playback. The closed design is a blessing and a curse. The blessing, you can’t hear what is going on around you. The curse, you can’t hear what is going on around you. The adaptive and user-selectable NC behavior is a help here. I was not fatigued listening for several hours. The following albums were sampled during my review: • Adam Harasiewicz: Chopin Nocturnes & Preludes • Adrian Legg: Waiting for a Dancer • Antonio Pleeth: 6 Geminiani cello sonatas • Beatles: 1 • Billy Mclaughlin: Fingerdance • Bonnie Raitt: Road Tested • Calum Graham: Phoenix Rising • Creed: My Own Prison • Dirks und Wirtz: Kinski Spencer Gismonti • Don Ross: PS15 • Earl Klugh: Whispers and Promises • Francois Sciortino: French Guitar • Giovanni Palombo: La melodia segreta, A Secret Melody • Goran Sollscher: Eleven-String Baroque • Hoff Ensemble: Quiet Winter Night • Jewel: Spirit • Jian Wang: The Baroque Album • Joe Satriani, Surfing with the Alien, Crystal Planet, Flying in a Blue Dream, Unstoppable Momentum • John Doan: A Celtic Pilgrimage • John Williams: The Guitarist • Julian Webber: Elgar Cello Concerto - Saint-Saens Cello Concerto No.1 • Krzysztof Meisinger: Villa-Lobos Melodia Sentimental • Laurence Juber: Guitar Noir • Lawson Rollins: Elevation • Los Angeles Spin • Luca Stricagnoli: Luca Stricagnoli • Markus Segschneider: Snapshots • Michel Haumont: Michel Haumont & Co • Mike Dawes: What Just Happened • Miles Davis: Kind of Blue • Mstislav Rostropovich: Beethoven The Cello Sonatas- Vol1&2, Chopin Cello Sotatas, Schubert Schuman Debusy Cello Sonatas, The Brahms Sonatas, Vivaldi - Tartini - Boccherini Cello Concertos • Nora Jones: Come Away with Me • Oslo String Quartet: The Shubert Connection • Peppino D'Agostino: Acoustic Guitar • Ryan LeBlanc: Speechless • Sarah Mclachlan: Fumbling Towards Ecstasy, Surfacing • Sergio & Odair Assad: Sérgio & Odair Assad Play Piazzolla • Steve Vai: The Ultra Zone, Fire Garden • Tomasz Gaworek: Born To Be Together • Tori Amos: Little Earthquakes • TRONDHEIMSOLISTENE: In Folk Style, Souvenir I & II, • Vladimir Horowitz: Rachmaninov Piano Concerto #3 • Yo-Yo Ma: Bach Cello Suites Nos. 1, 5 & 6, Rachmaninov Prokofiev Cello Sonatas, Mendelssohn Piano Trios, Op. 49 & Op. 6

I wanted no cords on my headphones so I purchase these. The sound quality is amazing. And with the app you can customiz noise canceling and equalizer. Sony needs to improve their app for more updates. Other than that amazing in the train! Love it!

Bought these for the noise cancelling & didn't seem to make any difference. They fell out of my ear to easily & they would only pair thru an app. I returned them & got the Bose wireless free headphones. They are much better.

i got them because i am a big SONY person. they didnt work well they kept droping off and the people on the other end could never hear what i was saying

This true wireless earbuds sounded muffled and harder for me to pair them. Checked out on the website who had the best true wireless and this was at #8.....and this was recommended by one of Best Buy workers

These head phones don’t get very loud! They don’t sound that great!! My son has a set of 59.00 headphones that sound way better and aren’t as bulky!

These are the best headphones I've had. I didn't like them at first because the sound wasn't loud enough. Then I read the directions and realized I had to download an app to make them work effectively.

Although the Bluetooth sounds good, but they do not stay in the ear. All sizes were tried, but nothing worked to keep them firmly in my ear. I wouldn’t recommend these because they fit poorly.

I wanted sooo bad to love these, but I cannot. I literally had these for 2 months and one of them quit working. I thought maybe they need to be updated, so I tried that to no avail. I cannot express the frustration I dealing with right now. I contacted SONY only to be told that I would have to take them to a dealer to have them serviced. When you spend over $100 for a product you expect them to work longer than 2 months. Needless to say, I wil NEVER buy another Sony product.

These are just ok. The phone call quality is not very good and the sound for phone calls only comes out of the left ear bud. I'm planning on returning them for something else.

Doesn’t keep up with movies and not great as a phone piece. Noise cancelling really good however. Wish they would work out the kinks