Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 10096506
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works as advertised. Like earplug version of the WH-1000XM3s.
I would recommend this to a friend - Pros mentioned:Sound quality
Good earbuds with impressive noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed by the house cancellation on these earbuds. Wish the app had a little more control though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, nikawiwi!
Awesome! Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Good sound and quality, good battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, nice to have noice cancellation to improve sound. Wind noise could be an issue in outdoor environments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Felix! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
- Cons mentioned:Fit
Good sound and NC but not good for workout.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have try this out and is an amazing headphone but unfortunately it was not a good fit to my ears. During running and workout is was falling.
I would recommend this to a friend - Pros mentioned:Bass, Battery life, Sound qualityCons mentioned:Fit
Review after 6months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned a few other wireless earbuds in the $30-$50 ranges the battery life is 2-3x longer, connectivity is more stable without noise canceling, and the features this has. These earphones only sound good with an okay amount of base when you enabled noise canceling, I guess which would shorten the time. I've had this giving me problems with the mic that doesn't work on my laptop for zoom meetings, if I ever have a 2hrs meeting from a fresh charge, the left one would die first then 5-10mins later the right one goes out. A few times connection drops during meetings and charging of the earbud seems a bit slow, so you'll likely need to plan to put one back in the case to charge it at the hour to switch earbuds if you have a long meeting. Also, in 90% of the meeting, I only listen and rarely use the mic. I did get this on clearance for $$55 bucks, I don't think it is worth it compares to the cheap ones, as the main issue of keeping this stays in your ear without falling out if you have an oily ear, need to clean your bud and your ear before every use to keep it from falling out. The Touch controls are also lacking options, would be nice to be able to use 3 taps options, and more customized controls instead of the bundle options.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Going Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphone great quality best noise control of all headphones that I’ve use this year
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lonedemonhunter, That's awesome! Good to know you're satisfied with your purchase! We're thrilled to hear that you feel the WF-1000XM3 is the best noise canceling headphones that you've used this year and you're enjoying the quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
Mid grade, at best.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these with the expectation that they would work better than they have. The fit is good not great. The sound quality is mid-grade, especially for the price. The things that have bothered my about these earbuds the most is the microphone sensitivity. If I'm in a quiet space or there isn't a ton of background noise, they work well. If my kids are playing at the other end of the house, whoever I'm on the phone with thinks that they are in the same room. Another knock on them (and why I'm thankful I bought the protection plan) is that they haven't made it a year before they've begun to fail. The charging is inconsistent between the two buds and the right one often dies before the left one. They also cut out a lot - like A LOT. They randomly lose the bluetooth connection and will just go silent. Not a big deal if I'm just listening to music, but it is a pain the behind when I'm on a call and the phone is in my pocket. I have a pair of the xb400's that I bought for $30 and they are far superior to this set, although they have the wire between the buds. Your money will be better spent on another set of ear buds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi UncleSeven,
We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We also recommend updating the software of the headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Great quality sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for sound. They're light and easy to use. Call sound and quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We are glad to hear that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones, VMRdz. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my fiancé and he loves them,,, I’m they fit perfectly and the sound is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SexyGenine, You chose the best for him. We are glad that they perfectly fit for him. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
Listen
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones the are some of the best noise cancelling headphones I have had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Wow! Thanks for the 5-stars review of your WF-1000XM3. We're thrilled to hear that you feel the WF-1000XM3's are some of the best noise cancelling headphones that you've owned and you're enjoying the incredible sound quality and noise cancelling feature of the unit. Good to know you're satisfied with your purchase! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good. They sound great and I can use one at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spawson77, Thank you for the 5-star review of your WF-1000XM3 headphones. We are very happy to hear you like the amazing features, especially the great sound quality and that you can use one earbud by itself. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
wireless headphones. Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not very stable in my ears, they fall out often. I dont like that. The sound quality is not great, but it could be bc I dont know how to manipulate them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waukeshiah,
Thank you for taking your time in sharing this honest review. We're sorry to hear you are having issues with your headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions. For more information, please refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music.
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound quality
They rock
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things rock great sound only things is when your sweating the slip out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thanks for the superb review of your WF-1000XM3. We are glad to hear you are enjoying the incredible sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. The WF-1000XM3 also comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelation when listen to the music. However, it doesn't block the nose while calling
I would recommend this to a friend - Pros mentioned:Sound quality
Nice earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had them long but sound is clear and they work great so far
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dad2two, Wow! Thank you for this amazing review of your WF-1000XM3. We really love to hear you like the exceptional sound quality and overall features of your earbud headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase and for sharing this awesome feedback! -Jess
Sony-WF-1000XM3 True Wireless Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony-WF-1000XM3 True Wireless Noise Cancelling- Phone bluetooth conectivity not very good. Returned and went with the JABRA 85T
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lorejb, We're sorry to hear that you returned the industry-leading, noise-canceling Truly Wireless headphones.
A Bluetooth chip, which transmits sound to left and right ears simultaneously, coupled with optimized antenna design, ensures a stable connection and outstanding listening. Low audio latency makes for enjoyable viewing too. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your review! Jay
- Cons mentioned:Connection
Garbage Quality, Horrible Value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $230 pair of headphones, these things just suck. Sound quality is okay I suppose, but the mediocre sound is overshadowed by its other problems too. Unreliable connection to phone/computer/tablet anything. It constantly cuts out sound for around a second every few minutes or just straight up disconnecting. And when it disconnects you have to put the earbuds in the case or else they just refuse to reconnect. I find myself using my $100 Jabra earbuds more than these because they never do this, plus they are more comfortable. Which brings me to my next issue, these things are absolutely uncomfortable and hurt my ears after wearing them for 30 minutes. It's so bad I have to take out the right earbud and shove it backward into my left ear to alleviate the pain and want to continue using the earbuds with one ear free to hear my surroundings, all because you can't use the left earbud by itself. Not worth $230, I've always hated Sony audio products but decided to give these a try on the recommendation of the store employees. Can't believe the quality of these "First Rate" branded earbuds compared to a cheaper pair from Jabra. Never buying Sony audio anything again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Plza, We regret to hear about your experience with your wireless headphones. This is not the customer experience we want you to have. Please make sure to update the firmware of your headphones. The software update includes key features, new applications and feature improvements. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We suggest using the right size of earbuds according to the size of your ears. Please try the following, gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Perfect pair
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! The noise canceling is great and the quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We are glad to hear you are enjoying the sound quality and noise canceling of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Jay
15 months before the quit
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lasted a whole 15 months before they stopped charging. That’s junk!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and I love how you can use either one by itself. The upscaling is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brolke, Great! Thanks for the 5-stars rating of your WF-1000XM3! We are thrilled to hear you are enjoying the impressive sound quality and the feature that can be configured to only output sound to one earbud, while the other earbud stays in the charging case of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess