Customer Ratings & Reviews

Hello PerniciousGeneration, We are happy you are enjoying your new headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent

Hi Awesomesauce, Wow! That's cool! We are thrilled to hear you feel the WF-1000XM3 is the best sounding true wireless headphones that you've owned and you're enjoying excellent noise cancellation, and overall features. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess

Hey mrs67, That's awesome! We are more than happy to hear that you're enjoying our newest earbuds. Thank you so much for commending Sony! - Romeo

Hi Benniballin, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality of your WF-1000XM3 Earbud Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess

Hi Percy, we are sorry to hear that the headphones won't stay in. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:

1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.htm
2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”


If this does not help, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
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Sincerely, Erin

Hi Carlos,

Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We regret to hear you're experiencing issues with the unit, particularly with fit and low sound level. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, as well as to obtain the best fit and prevent the headset from falling out, we recommend to try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.

For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

To get the most out of the volume when playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.

Should you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Geordie, Thank you for sharing your thoughts and experience so far using your new Sony WF-1000XM3. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the different functions and built-in equalizer on the Sony Headphones Connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi Glockcoma, Thanks for this amazing review of your WF-1000XM3 true wireless noise canceling headphones.. We're glad to hear you are having an enjoyable listening experience and you like the sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Skykeyz,
Wow! We are glad to hear you are enjoying the comfort of our industry-leading, noise-canceling Truly Wireless headphones. Glad to know that these headphones suits your needs. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris

Hi Vidhrey,

Choosing these headphones will definitely be worth it! We're happy to hear about your excellent experience with the amazing sound quality, noise canceling. and overall features of the headphones.

To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.

We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony Headphones Connect App. This will give you the ability to use our ASC (Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Santa, Awesome! Choosing these truly wireless headphones will definitely be worth it! Thanks for purchasing our WF-1000XM3. We're really happy to hear you're very satisfied with the superb audio quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your amazing experience with the headphones and for choosing Sony! -Jess

Hi Browneye3, We're glad to hear that you are happy with this industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Thank you for giving the product a perfect rating! Jay

Hi Amanda, That's great! We are happy that for you, our industry-leading, noise-canceling Truly Wireless headphones are your best purchase and that you like the noise canceling feature. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent

Hi Casadia, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-1000XM3 Headphones. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi BDue, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. You may download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin