Customer Ratings & Reviews

Hi, Jayd!

We appreciate the positive feedback. Thank you for choosing Sony! -Sam

Hi Nothing, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality of our WF-1000XM3! It's good to know you're happy and satisfied with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Supersaul,

Great! Thanks for giving the product a perfect rating! We're glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate the feedback. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

Thanks for sharing your feedback and for choosing Sony!

Regards,
Jess

Hi Jstncraig, We appreciate the feedback. We regret to hear about that you're having issues with the ambient sound passing through the headphones. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use and adjust the Ambient Sound. Please refer to this link for further details: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289887.html

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

HI, Bigworm38!

That's great! We're very happy to hear that. We would like to thank you for your recommendations and for this amazing feedback! -Sam

Hi Four, That's amazing! We really love to hear you like the impressive noise cancelling feature and sound quality of the WF-1000XM3! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Imsoicecold, Wow! Good to know you're satisfied with your purchase! We're thrilled to hear you feel the WF-1000XM3 is the best sounding headphones that you've owned and you're enjoying the excellent sound quality and features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi Jason,

Thank you for choosing and purchasing our WF-1000XM3 Wireless Noise-Canceling Headphones.

We sincerely regret that our product failed to meet your expectations. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.

• For glitches or connection issues, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads

We’ve also taken note of your feedback on the product design. We take this matter very seriously into consideration of our products.

Should you need further assistance, please contact us.

May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3.

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Jess

Hi, Scrappydoo!

We're glad that you liked the product. We're looking forward to your purchase! Thank you for choosing Sony! -Sam

Hi Carol, That's awesome! We're thrilled to hear your son is enjoying the amazing noise canceling features and incredible sound quality of the heapdhones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Brittney, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you appreciate the sound quality and noise cancelling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We value your input and appreciate the feedback. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi ShelleyShabazz,

We're so sorry if our WF-1000XM3 Truly Wireless Noise Canceling Earbud Headphones did not fit your ears well.

For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.

For detailed instructions on how to wear the wireless headset, please check out the link below.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

If you need further help regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Torry, We're very grateful for the recommendation. Good to know you're enjoying the excellent sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam

Hi Great, Awesome! We're glad to hear that you appreciate our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony. Jay

Hi DRE2, We're glad to hear that you love this industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing this feedback. Jay

Hi Luis, Great! We're glad that your investment is worth it. Good to know that you appreciate the noise cancellation of the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi Smile, Thank you for this amazing review of your WF-1000XM3. We're glad you are very satisfied with the ease of use, excellent sound quality, and overall comfort of your headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess