Customer Ratings & Reviews

Hi Thomas, Awesome! You definitely made the right choice. We're truly happy you're enjoying the amazing functions and incredible noise cancellation of these earbud headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for your purchase and for sharing your feedback! -Jess

Hey, Sway! Thanks for the feedback! We're glad to hear that you're happy and satisfied with our WF1000XM3. Thank you so much for trusting Sony! - Romeo

Hi john, we're glad you love the noise canceling feature of our product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl

Hi Kings62, Perfect! We're extremely pleased to hear you're happy and satisfied with the amazing sound quality, easy to pair and comfortability of your new WF-1000XM3 True Wireless Noise Canceling Headphones. Good to know that your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We appreciate the recommendation. Thanks for choosing Sony! -Jess

Hello Shelley,

We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony!

Regards,
David

Hi N1smo500

We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Thank you for choosing Sony!
David

Hi Lisa, Awesome! We're really glad you're happy and satisfied with the amazing sound quality and features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi BeeBee, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality and superb features of our WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess

Hi Mything, thank you so much for the 5 Star review. We are sorry if our WF-1000XM3 did not fit you well. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, you may refer to the instructional video that we have on YouTube. Just search for Setup Guide Sony WF1000XM3. You may also refer to the following link for more information:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for choosing Sony!

Sincerely,

Romeo
Sony Social Support

Hi Mgamble0513, We are glad that you like the quality of your Sony wireless noise canceling in-ear headphones. You chose the best brand. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent

Hi Josn,

Thanks for sharing your experience so far with your new WF-1000XM3 headphones. While we're glad to hear you like the sound quality, we regret to know that you're having constant pressure on your ears after a hours of use. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the link below.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

Thanks for sharing your feedback and for choosing Sony.

Regards,
Jess

Hi Jimbo, Wonderful! We're thrilled to know that you like the features, comfortability, and overall performance of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing this awesome feedback and for choosing Sony! -Jess

@JonG, Awesome! Good to hear that you appreciate the sound quality of these headphones. Thanks for sharing your feedback. -Sam

Hi JBVDetroit, Wow! That's great to hear! We're glad you're enjoying our industry-leading, noise-canceling Truly Wireless headphones. We really appreciate you being a loyal customer and helping to share the word about us. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for trusting Sony! -Jess

Hi Jabra, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Nosie Canceling Headphones. We are thrilled to hear you are enjoying the exceptional sound quality and overall features of headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi, Cjax2!

We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

~Earl

Hi Earbuds,

This is not the experience that we want you to have. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289915.html

If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WF1000XM3.

Sincerely,

-Ralph
Sony Social Support

Hi Brandie,
Thank you for a perfect rating! We're glad that the WF1000XM3 headphones suits your needs and expectations. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! - Kris