Customer Ratings & Reviews

Hi Carol,
Amazing! That's really thoughtful of you on getting your friend a brand new headphones and nice to know you both love it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchasing Sony! -Kris

Hi TheLp, Thank you for the feedback on your experience with your WF1000XM3. To maximize the available operating time, please refer to this link:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html

To ensure optimal performance with noise canceling, please refer to one or both of the following:

1.       Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.       Animated Tutorial on the Sony Headphones Connect app https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial

We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam

Hello Joey, We are glad that you like the call and sound quality of your new Sony wireless headphones, as well as their noise canceling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent

Hi William, thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Cancelling Headphones. It's nice to hear you're enjoying the noise cancelling feature and overall sound quality of these wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We really appreciate your recommendation. Thanks for giving the product a perfect rating! -Jess

Hi, Soundman!

Awesome! We’re glad you like the product. Thank you for choosing Sony.

~Earl

Hi Jayarr,

We're glad you like the overall features of our WF-1000XM3. We're sorry to know you've been running into difficulty. When you set the headset in the charging case, the headset turns off automatically. When the remaining battery charge of the charging case is sufficient, the charging of the headset will start. You can also turn off the headset with the “Sony Headphones Connect” app. Please visit this link for more details: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289871.html

We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your feedback! -Jess

Hi Rete, Thank you so much for the 5-stars review and for sharing your amazing experience with our WF-1000XM3! We're glad the unit fits your ears well and you're enjoying the incredible noise cancellation feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Roomba, Wow! Thanks for the positive feedback! Good to know that your husband loves these headphones especially the sound quality and overall features. The WF-1000XM3 is a great choice for an upgrade. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi Trish, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you like the superb sound quality and design of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Bananas, That's great! We're extremely pleased to hear you love your new WF-1000XM3 True Wireless Noise Canceling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality, noise canceling and features of this headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We appreciate the recommendation. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Svaid, Great! You definitely made the right choice! We are glad to hear you are enjoying the excellent noise canceling and overall features of our WF-1000XM3. We appreciate the recommendation. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi AngS, thank you so much for the perfect star rating! We are truly happy to hear you are satisfied with the fantastic sound quality of our WF-1000XM3 We are also glad you find the Headphones Connect app easy to navigate. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Thank you so much for purchasing our WF1000XM3 and for choosing Sony!

- Romeo

Hi Cruciane, Thank you for sharing your thoughts and experience with the WF-1000XM3 headphones. We are glad you appreciate the noise canceling feature and sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. We look forward to seeing more of your reviews in the future. Thank you for choosing Sony! -Jess

Hello E1S1N, We are glad to hear about your positive feedback. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent