Customer Ratings & Reviews

Hi Dill,

Thank you for taking the time to review the WF-1000XM3. While we are glad to hear that you like the sound quality, we regret that the noise cancelation did not meet your expectations. We'd love to troubleshoot the issue and make this a better experience for you. First, please make sure that the headphones have the latest software version as this will improve the overall performance of the device. Noise-canceling is ineffective if your earbud headphones don't fit your ears properly.

- Make sure that the noise canceling function is turned on.
- Change to the earbud that allows you to hear the least ambient sounds for both the left and right unit.
- Adjust the headset position to fit your ears.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

Please refer to this link for more troubleshooting steps to isolate and fix this issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229318

If you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Jess

Hi Dave, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Sam

Hi, Enigma!

We appreciate you giving a high rating on us. We are always looking to make SONY better. Thank you!

~Earl

Hi, H8inc! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thanks for choosing Sony. ~Ralph

Hi Charly, we're glad you like our product. Thank you for choosing SONY. ~Earl

Hi, Emereh!

Enjoy your headphones! Thank you for choosing Sony!

Regards,
David

Hi, MotherofDogs!

Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thank you for choosing Sony! -Sam

Hi Danco, we are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Thank you for choosing Sony!
Erin

Hi, Ikonic1! That's great! We are glad that you are satisfied with the product. Thank you for choosing Sony. ~Ralph

Hello 808hawaiian, That's great! We're glad you love our industry-leading, Noise Canceling Truly Wireless headphones. Thanks for choosing Sony! - Romeo

Hello tbrown, We are glad that you like almost everything about your wireless headphones. To use only one unit of the headset, please visit this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002395214.html. We appreciate your feedback. Thank you for choosing Sony! -Vincent

Hi Cineshooter,

Thank you for choosing and purchasing our WF-1000XM3 Wireless Noise-Canceling Headphones.

We regret to hear you are having issue with your wireless headphones. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Good to know that you like its sound quality and noise canceling function.

The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Jess

Hi Boaz,

We do apologize for the inconvenience. If you feel that the bass (low frequency) sound is low or there's a difference in volume levels between the left and right sides of the headphones, change the earbuds to another size that comfortably and snugly fit both ears.

Please be assured we take this feedback very seriously and continuously strive to improve our products.

Regards,
David

Hi Thomas,
Thank you for a perfect rating! We're glad you are enjoying your the XM3 headphones for over a year now. We're sorry to hear the issue were the headphones sometimes won't charge. Please try some solutions that may resolved this issue through this link: https://www.sony.com/electronics/support/articles/00229346

If you have concerns or need assistance with the unit, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris

Hi, Kman1!

Thank you for the positive feedback.We are happy that you love it. Thank you for supporting Sony!

Regards,
David

Hi, John!

That's awesome! We are glad to hear your feedback. Thank you for choosing Sony!

-Vincent

@Karurosu6821, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thanks for choosing Sony. -Sam