Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 10096506
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Does what it says they will
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not apples to apples comparison but if you want real noise canceling buy the Bose QC over the ear headphones. The Sony’s new offer some degree of noise canceling
I would recommend this to a friendWOnderful sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 12 year old son loves these headphones! They cancel more than noise unfortunately because he loves to ignore me now more than ever when it’s time to do his chores.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lucky,We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.Erin
- Cons mentioned:Connection
This was not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was suppose to be able to use one at a time but only could use the right ear never the left. Would connect to internet while bus were still in case. Did not like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Trash!
To resolve the issue with the left ear, please follow the troubleshooting steps provided on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323 If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not great, not terrible either
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, the only problem I have with them is that you're forced to download a secondary app just to use them for your phone that already has built in Bluetooth functionality
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Thanks for sharing your experience so far with your WF-1000XM3 headphones. We understand that not everyone likes the Sony headphones connect app and we appreciate your feedback. You can use them without downloading the Sony headphones connect app, however, to get the most out of your WF-1000XM3, downloading the Sony | Headphones Connect App allows you to customize the following:
- Change the function of the touch sensor
- Display the remaining battery life of the charging case (The remaining battery life when the headset was removed from the charging case is displayed.)
- Adjust the noise canceling function and Ambient Sound Mode (ambient sound control)
- Select the Equalizer setting
- Customize the Equalizer setting
- Voice guidance on/off setting
- Play music/pause, skip to the beginning of the previous track (or the current track during playback)/skip to the beginning of the next track
- Set the DSEE HX (completion for high-range sound) function
For more details on what you can do with “Sony | Headphones Connect” app, refer to the link here: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289900.html
We value your input and appreciate the feedback. If you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for shopping Sony!
Regards,
Jess
- Pros mentioned:Bass, Battery life, Sound quality
Simply AMAZING
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say I was amazed when I first put in these earbuds and started listening to my music. The sound was stunning. It was as if I was wearing top of the line over-the-ear headphones with full tight bass. I have certain recordings I use to ‘demo’ headsets and the WF-1000XM3 came through with flying colors. Pairing was effortless, just make sure they’re fully charged and then remove from the case. That’s it, they connected right to my phone. From this point on when I removed them from the case they automatically turn on. Take them out of your ears and they turn off after about 5 minutes. Adding the Sony Connect app gave total control of many of the earbud’s features, including a very effective equalizer. There are so many features to talk about. You put these in your ears and then twist slightly. They lock in and resist falling. I’ve never seen this feature in earbuds before. You turn on noise cancelling either by a tap on the left bud or a control in the Sony connect app. The noise cancelling is phenomenal, rivaling NC by Bose or anyone else. Sony calls the NC processor their QN1e. All I know is it works and works well, background noise from my air conditioning compressor disappeared. I didn’t think it was running. A suggestion though, try several of the different earbud tips supplied with the unit to find the ones which fit you best. At first I thought the NC filter was just “good” then when I trying a different pair it totally locked out ambient noise from my surroundings. You don’t think to try this because we’re all used to “around the ear” NC headphones which wouldn’t require experimentation like this. One fun feature, if you’re listening to your music with the noise cancelling on, you don’t have to remove an earbud if you want to chat with someone. For example, if the flight attendant wants your drink order. By just putting your hand over your left ear, the NC turns off and the music volume lowers, place your order, remove your hand and the system goes back to normal! Answering the phone was easy. I just tapped the left earbud twice. I heard my caller perfectly, and she indicated that I sounded a little like I was on a speakerphone, however my voice was still very clear. This was better than I’ve found with other earbud headsets. Battery life is excellent for earbuds. You get about six hours of battery life. If you need a recharge, 10 minutes in the charger case will give you 90 minutes more of playback time. It’s here that you see a disadvantage of earbuds compared with full size headphones which can give 3 times the battery life without a recharge, however I’ve found no other earbuds which offers a charge this long. I’m really looking forward to my next vacation with these. Finally, I’ve found earbuds with the same sound quality and noise cancelling ability as full size headphones. Previously, packing those big headphones in my backpack, especially when in their case took up much real estate. These I can keep in my pocket and hardly notice that they are in there. That makes these totally worth the price. I think you’ll be as in love with these ear buds as I am.
I would recommend this to a friend Expensive Mistake
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in the performance of these wireless ear buds. The battery life is short if you use all the features and the ambient noise during phone calls is annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RocSr, Thank you for the feedback on your experience with your WF1000XM3. We regret to hear that you're having an issue with the operating time of the battery. Usage hours may be different depending on the settings and conditions of use. Please refer to the link below to maximize the available operating time of your headset:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Not the best….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried hard to love them. When using noise cancellation, people struggled to hear me, without noise cancellation… a lot of ambiental noise was picked. Not great for the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for sharing your thoughts and experiencing using the WF-1000XM3 Wireless Noise-Canceling Headphones. We're sorry to hear that you're having issues with the noise cancelling function when using on phone calls. We appreciate your feedback as it helps improve the product. The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled.
Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Resetting and initializing the headset may help resolve the issue: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
If this does not resolve the problem, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Cons mentioned:Connection
Ok Sound But Bad Connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality wasn't bad. But they kept cutting in and out. Ended up going with the Samsung buds, a much more premium product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, Please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound for music but 0 noise cancellation at all for the person on the other end of the line. Noise cancellation for the ambient noise around d yourself.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Scdubiski!
We are sorry of the noise cancel did not meet your expectations. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. o ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
Sincerely,
Erin
Noise canceling & sound quality = winner!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once you get the correct fit with these there isn't too much out there that can compete. Using the features of Sony's Control app make them sound even better.
I would recommend this to a friend:)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my girlfriend she’s super picky about headphones she loves the app to change the settings and loves them all around
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mikerr, Thanks for choosing and purchasing our WF-1000XM3 headphones. We're delighted to hear your girlfriend is having an enjoyable listening experience with her new WF-1000XM3. Good to know she's utilizing the built-in equalizer on the Sony headphones connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for the amazing review and for choosing Sony! -Jess
What i think
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought they were going to be the best but i was wrong .i have a set of MDR -1000 X and i prefer them over these sound wise they are better that my personal opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mdr1000x,
Thank you for the feedback on your experience with your WF-1000XM3 Wireless Noise-Canceling Headphones. We're sorry to hear your having issues with your wireless headphones. Please allow us to help you and turn this into a better experience.
For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
Also, for optimum performance, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Enjoy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a bit to set-up since directions are pictures only and a bit confusing. Once we paired them with phone, tablet and TV we enjoy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TNTO, Excellent! We are really happy to hear you are enjoying the amazing sound quality and overall performance of your WF-1000XM3 True Wireless Noise Cancelling Headphones. We appreciate your feedback regarding the initial setup of this WF-1000XM3, it helps us improve out future products. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
True noise cancelling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were given as a gift to my son who uses his phone often for pod casts etc. thinks they are Great! They work as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Awesome! We're happy to know you they work great and your son is enjoying his new WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
These are one of the best true wireless earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best true wireless earbuds I have used so far in 2019. Finally Sony has added USB type C with their earbuds and also Bluetooth 5.0 in any of their wireless Bluetooth products. They have active noise cancellation, 6 -8 hours of battery life per charge depending on if you use ANC or not and feel very comfortable. Inside the box you get: XS,S,M,L silicone ear tips S,M,L rubber or something ear tips 1 foot or so USB to USB type C cable Case And the earbuds Battery life is one of the most important things to me and these don’t disappoint. They advertise 6 hours with ANC and 8 hours with it off. I listen to music around 70% volume and had ANC on and off for a bit and lasted around 5 hours which is close enough for me since most don’t reach the advertised life for me. ANC works great considering they are ear buds and not over the ear. Blocks most noise out. I would ballpark and say this does like 80% and perhaps more as the WH-1000MX2 ( didn’t buy the MX3) did which is great. Sound: comparing these to the Powerbeats Pro these lack the punchy bass but these sound clearer which is important as well. Different use cases so it’s understandable. Overall I would totally recommend these as AirPods alternatives
I would recommend this to a friend Not great buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great ear buds for myself kept shorting out and losing signal connection I would not recommend these ear buds for the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tonythegreat, We're sorry to hear about the issue with your WF-1000XM3 Wireless Noise-Canceling Headphones. We apologize for the inconvenience. The range of the Bluetooth® connection is approximately 30 feet (10 meters). However, maximum communication range will vary depending on obstacles (person, metal, wall, etc.) or electromagnetic environment. You can isolate this issue by following the troubleshooting steps from this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html.
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WF1000XM3:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still kicking a few years later, these are top of the line, I’ve dropped the case a ton and no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Thanks for the amazing feedback! We're truly glad you continue to enjoy the superb features of your WF-1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Cons mentioned:Fit
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had difficulties with these staying in my ears. Tried the different ear pieces that came with it but just a no fit with any of them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DonO, Thank you for taking the time to review the WF-1000XM3. We regret to hear that you are having issues with your wireless headphones. We apologize that it didn't live up to your expectations. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
We’ve also taken note of your feedback on the product design. We take this matter very seriously into consideration of our products.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t justify paying this much money for these. It’s not sweat and dust proof. They dint work well with iOS. Non of the ear tops fit me right. I want to say though that this is just my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello TWU1989, We're sorry to hear our product did not meet your expectations. We will have your feedback forwarded to our design team for the improvements to our product. - Romeo
Sony, good as always
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent earphones, only cons are the battery life and the lack of waterproof the earphones have ( which is none).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techinlove9,
We're happy to hear you are overall satisfied with the performance of your WF-1000XM3. We appreciate your feedback regarding the battery life and waterproof feature. For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most.
For refere,ce you may access this link here: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your feedback and for choosing Sony! -Jess