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Customer Ratings & Reviews

$149.99

Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 3,308 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sony Ear Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these are great. Great sound with great sound stage. Highs are good and lows are great. I like my music loud so I wish they had a little more volume but overall great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevin, thank you for purchasing the WF-1000XM3 True Wireless Noise-Cancelling Headphones.

      We're glad you like the overall sound quality of these headphones. We value your input and appreciate the feedback.

      For low sound level
      • When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
      • When talking on the phone, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.
      • Connect the Bluetooth device to the headset once again.

      To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

      Thank you for sharing your thoughts and experience using the WF-1000XM3. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Big Bass, Noise Canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding, stylish, and comfortable. The case could be a bit smaller, possible improvement for version 2.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello yamete, We are happy to know that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior sound at a good price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second move to truly wireless ear buds. Did so much research after my 1st experience with a pair of Airpod 2's...that was a disaster! Hated the Airpod 2's right out of the box...could not get them to 'fit'...the Airpods 'sit' on the ear rather than 'in' the ear...I got them (Airpods) at a greatly reduced rate through my work ($58) and thought "I'm set"...after that disappointment I waffled between the Sonys and the Samsung true wireless earbuds and MANY Beats offerings...let me tell you that I could NOT be happier with this purchase! The sound was always touted as 'better' than the ones that I was looking at...and it delivered! The noise canceling I thought would barely be noticed IF at all and it was absolutely mind-blowing as to how much sound that it can regulate...and when you have it off you can have a conversation or at least hear what someone is saying without taking them out..was very impressed at the noise canceling...this was my 1st foray into noise canceling... The only thing that I was leery of was that in other reviews people were saying that "these were not for workouts and will fall out of your ear"....and I don't need them as much for that but it scared me to think that they would fall out for walking or hiking or mountain biking that I do from time to time...I bought them anyways on sale for $203 and I could not believe how well they fit! I mean I can jump around and run and they. don't. move. I mean it...I mean they come with 6 sets of tips to ensure fit....Silicone and Foam...I went with the largest Foam tip as I am large (6'3 over 200lbs) They are quality Foam tips...and I use to buy Comply foam tips for other earbuds at $20 a pop and the Sony Foam are FAR superior to the Comply aftermarket ones...comfy and grippy they do an astounding job! I absolutely love these wireless buds!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, durable so far....

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them great sound, seem very durable for gym use

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I love these things!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s get the cons out of the way first (there aren’t many): NO protection against moisture?!? NONE?!? That just seems like a strange choice on Sony’s part. Don’t expect to take these to the gym unfortunately... Doesn’t fit peeeerfectly in the ear (no bud really does unless you have ones custom made), but that’s easy for me to overlook since they sound excellent and cancel enough noise to listen in almost any environment. Ok, here are the pros: Sleek design, beautiful sound, plenty of different size buds for different peoples ears, the app is super useful and the equalizer is great for getting the exact sound you want! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoyalHuyness, We are glad to hear that you love your new wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Sony has another wireless headphones specifically for sports. You may also want to check out the WF-SP800N wireless headphones. While using the right size of earbuds, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We appreciate your feedback. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely Recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for someone as a gift and they loved them. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    WOW! Superb Sound!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. The noise-canceling feature has exceeded my expectations. I would have given this a 4.8 out of 5, but no way to rate it that way. The reason for the 4.8 is trying to figure out how to keep them in my ears. I highly recommend these in-ear headphones, however, make sure you go through all of the ear tips to find the right fit for your ears. The better the fit the better the sound quality. I chose these over the Apple Earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Sony WF-1000XM3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got some other brand of wireless ear buds for about half the price some years ago. Although they did work ok, they were not very solid. They would loose connection, or either the right or left side would go out. The Sony WF-1000XM3, so far has not done any of that. Plus the noise cancelling works great. The sound is far better and there are alot more options. By far the Sony WF-1000XM3 is a huge step up, although I did pay more, it is worth the the extra money!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound in a small package!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the the headphones in this model, which is excellent, but wanted the convenience and comfort of the in-ear set when I'm sitting outside or hanging around the house. They block the ambient noise and have wonderful sound. When we can travel again, they'll take up much less space in my carry-on. Multiple earpieces come with it to find one that fits best to make them comfortable. Purchased as a deal of the day, so good value for the quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aliyssa, We are happy you are enjoying your new headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Sweet Earbuds with ANC.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds, awesome sound with great bass and stage presence. A little larger then I would like and not quite as comfortable as others. But a very solid choice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teckie,

      Thanks for sharing your experience so far with your new WF-1000XM3 headphones. While we're glad to hear you like the sound quality especially the bass and stage presence, we regret to know that you're not having the best experience with these headphones. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the link below.

      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

      Thanks for sharing your feedback and for choosing Sony!

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Anc, Sound quality

    Rated 5 out of 5 stars

    But pricey but worth getting.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is much much better than my old Jaybirds. Has the added benefit of being truly wireless so you don't have to worry about wires getting in your way. I don't use many of the voice or touch controls but I do use ANC quite a bit and must say it works really well. I can be out in public and once I put these earbuds on, all outside noise gets drowned out except for the voices of people close by. Really neat feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Squib, Thank you for sharing your thoughts and experience using your new WF-1000XM3. We're thrilled to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Good to know that your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent audio quality marred by mediocre ANR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound excellent (provided you've identified the right ear tips for you)...but I just can't recommend them. First of all, I found them to be fatiguing after approximately 30 minutes of use (from both an audio and comfort perspective). And the Active Noise Cancellation (ANR) is just not as good as it should be given all of Sony's other excellent headphones. I did a direct comparison between these and the AirPod Pro, and - from an ANR perspective - there was no comparison. The AirPod Pro has better noise cancellation (though the audio quality isn't as good as the Sony). For the price, I just couldn't justify the expense. I returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TheRemoteAddict,

      Thank you for the feedback. We will forward your concern to the relevant department.

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    I had issues with the call quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing headset. The sound and the app were on point. However I had issues with the call quality. When I would make calls on my Galaxy note 10 plus I would get a lot of static on my end. The person I was speaking to you hear me clearly without any issues but when they talked there was nothing but static. I took the headphones back and picked up another set but the same thing happened again after the second time I made a call. So I had to return them and get something else. Other than that this was a great purchase. I had to give it a four out of five due to the fact the sound was amazing and you can change it to however you wanted it to sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these specifically for the noise cancelling function which works really well. The only issue is of the ear bud plugs provided, none are an exact fit, so some outside noise does come in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 4 out of 5 stars

    Great for listening on the couch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great sounding earbuds only thing I personally don't like is that they don't stay on when you are on and about they won't fall off but they do come loose and I have to adjust them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product. It's a gift for my child. Looks nice

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great noise cancelling .. but bad for phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone have awesome noise cancelling and are great for listening to music I tried them both in flight and in train and they worked great. The 5 hour battery is a limitation when it comes to long flights ( west coast <> east coast ) Another limitation is the quality of phone calls. When in street the voice quality through the mic is really poor and I will not recommend this headphone for anyone who wants to use t for phone calls on the move

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Lalit!

      We are sorry to hear what happened. In this case, please allow us to help you and make this a better experience. You email us at [email protected] and include all information such as model/serial no, address, phone number.

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I’m impressed with these ear buds. They fit well once you select the proper tips for your ears. The noise canceling seems to work well. It mutes vacuum cleaner noise very well. The real test will be when I get out to use the lawn mower! The controls are easy to use; each unit performs a different task. The left one controls the noise canceling functions while the right controls music playback and voice assistance (Siri or Hey Google). The only reason for not giving 5 stars is you can’t control volume from the ear buds, you have to do that from your phone (or Apple Watch, if you have one).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieM, We're very grateful for this positive feedback! Thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Canceling Headphones. Good to know that these headphones fits you well. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound and Battery Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony wireless earbuds are fantastic. There are multiple earbud options to ensure a good fit, the noise cancelling is great (and adjustable), and the sound is rich (also adjustable with an EQ app available on various phone OS's). Additionally they have pretty great battery life and putting them in the carrying case for a short period of time gives you another ~1hr of listening time. My only complaint is that the charging cord is a little short.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these are amazing! The EQ on the app really make a difference. I have different setups for rock, rap and techno. The buds are a little large but fit my ears after selecting the right tips. The included foam tips worked the best for me. I bought some memory foam tips from Comply and they are perfect. Battery lasts almost the whole day without charging. Call quality and noise cancellation wasn’t high priority for me but work well.

    I would recommend this to a friend