Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 10096506
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Total Overkill for Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as my WH-1000XM3 Over-Ear headphones. I could not ask for these earbuds to do anything better, in fact, I likely won't use half of the features. Absolutely worth buying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaytonR, You've made a fantastic choice! We're very happy to hear you're having a great time so far with your new Sony industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Cons mentioned:Connection
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is when using outside the connection cutouts from time to time.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have a nice case, a nice style to them, and great sound quality.
I would recommend this to a friend Will not stay connected.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are way too expensive to be giving me so many issues. These consult disconnect so don’t think of using them for work calls or anything important. Within a year, one of the headphones won’t charge anymore.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There good quality I just wished Bluetooth connection was better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kennyd,
Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you appreciate the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate the feedback. Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound quality
Perfect for me!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome, and so is the build. So what if it's not IP rated for sweating? I don't intend to workout with them on, anyway. The companion "Headphones" app that installs on the cellphone is easy to use and is simple and intuitive. Five stars all the way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Lorenzo!
We're glad to hear that you're satisfied with your purchase! Thank you for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Volume
Don't believe the hype!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a tech YouTube reviewer, I have to be completely honest. These headphones were great for like 2 days. After that, my left earbud kept saying. I would do a hard reset, it would start working again but then a day after it stops. I had A LOT of latency issues, and I had to repair my headphones SO MANY TIMES especially if I'm switching to another device. The last issue I had that I couldn't fix was the volume level. The sound level were so low even when my volume was at max. This part got really annoying because I was hearing my surroundings more than the music itself! When I first tried these on, they sounded perfect but after testing firna few days, it gave too many problems. I contacted sony about this, but they were no help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, shakib!
We regret to hear about this experience, please email us at [email protected] with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
- Pros mentioned:Sound quality
Better sound than earpod pros
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Between the Earpod Pros and this, these sound better. For apple users, the earpod pros are better for all around every day use (to include talking on the phone) but when I want the best sound, these are better. Would purchase again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spartan007,
You made the right choice with the Sony WF1000XM3 headphones! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a good sound. And they fit and feel good in your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsbigd, Great! Good to know that you like the sound quality of the wireless headphones. We're also glad that they fit and feel good in your ears. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Probably the best noise canceling buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t compare to Bose Quiet Comforts or anything, but for a pair of buds, they really do block out sound of you have the right ear tips. Great for listening in a work environment. The pass-through mics pick up voices well so you can have conversations with them in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, RyloRen!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Sound quality
Sound quality is excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this item isn’t for anyone, the sound is excellent but the material isn’t as comfortable wearing for the ear piece isn’t something to wear for long time either, weather your working out or running this isn’t something to used unless your one that will try to find something to hold it in.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi In2dablu3, We are sorry that the wireless headphones are not comfortable while you are wearing them. We highly recommend using the right size of earbuds according to the size of your ears and giving them a slight twist to slide the earbud deep into your ear to be more comfortable wearing the headphones: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Not bad headphony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re not bad, but having issues with phone call when driving. Great sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of our best purchases! We have the Sony sound canceling headphones, but my kids have have tap me to get my attention. With the earbuds, I can wear just the one and have great quality music while being able to hear if my kids need me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer, Wow! You definitely made the right choice! We are extremely pleased it suits your needs and expectations! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
I love these things!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is second to none. I don't even know why anyone would buy the airpods if they know about these things. Don't take my word for it look at all the reviews that give these things so much praise. Do yourself a favor and get these. You'll thank me later.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Trinidad! That's great! Good to know that you're having a great time using the headphones. Thanks for choosing Sony. ~Ralph
- Cons mentioned:Water resistance
Nervous
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product but should have gotten the water resistant ones because from what i have heard they are super sensitive to water and i am really nervous to use them because of not knowing the weather or cause i sweat easy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sergio,
The WF1000XM3 is not Water Resistant/Splash Proof. Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Excellent sound with connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great but I had connection issues with my phone.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my wife. So far, she seems very happy with it. They sound great and the bluetoothvery stable. She uses them primarily for the gym; they're not IP rated, but as long as she isn't using them in the pool, sauna, or rain, I don't think it'll be an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Lupercal! That's awesome! We're glad to hear that you and your wife are happy with our industry-leading, noise-canceling Truly Wireless headphones. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works great. I would recommend them for mowing or sports.
I would recommend this to a friend - Pros mentioned:Sound quality
Great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound. I always have issues with my earbuds falling out and these do not! Was debating between these and AirPods and I’m glad I listened to the Best Buy associate! The sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kasey, Thanks for sharing your awesome experience so far with your WF-1000XM3. You definitely made the right choice! We're very happy to hear you like the superb quality and incredible sound of it. We're also glad that you are comfortable using them and they do not fall out of your ears. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
not great for running
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed because the the disproportionate weight these would always fall out of my ear when I would run. I even played with the size of the ear molds but it would continue to fall out no matter how many times i tried. I like the noise cancellation but I didn't like the disconnection for my iphone and the bulkiness of the case. I would recommend the airpod pros over the sonys... they are a little more expensive but the comfort is amazing and they dont fall out when I run. I like the Sound on the Bose Q35 better but the Air pods Pro meet my needs the best
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Tucsonrunner!
I sincerely regret that our product failed to meet your expectations. We will surely take note of your feedback on the improvement of our products.
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial).
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
For connection issues with your iPhone, please refer to this link to isolate the issue https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00232586.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support