Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Sound is ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife but she didn't like the over all sound so went replaced them for the WFC500 sony earbuds..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkH,
Thank you for purchasing the WF-1000XM3 Wireless Noise-Canceling Headphones. We value your opinion and we would like to apologize if the unit did not meet your expectations. We recommend to try the different sound modes found in the Sony Headphones Connect app to get the sound that you prefer. There is even an EQ in there—which can be customized to fine-tune your music to your liking. Unfortunately, we regret that the unit had to be returned.
Glad to know you like the overall features of your new headphones.
Thank you for your feedback!
-Jess
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I was expecting much more better sound and bass, I had a $20 JLab earphones before this Sony and the sound and battery life was the same.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for the feedback on your experience with your WF-1000XM3 Wireless Noise-Canceling Headphones. We're sorry to hear your having issues with your wireless headphones. We value your input and appreciate your feedback. One of the possible resolutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great sounds on earbuds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are comfy, great sound. Not good for phone calls but they do an amazing job cancelling outside sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Stacy!
We do have a software update that helps to improve the hands-free calling quality. For details, see the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads/00016546
For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Sad
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh. Sounds very good but way too big for my tiny ears
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yari,
While we're glad that you like great audio quality of these earbuds, we regret to learn if they are too big in your ears.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback.
Sincerely,
Jess
- Pros mentioned:Sound quality
Best sound quality and ANC.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking a great sound quality, awesome ANC, and willing to sacrifice convenience this is the best earbuds!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Chuuya!
We're glad that you liked the product! Thank you for choosing Sony! -Sam
- Cons mentioned:Volume
I really wanted to like these but couldn't.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after using my warranty on the bose soundsport wireless as one broke. For the first hour or so I liked the sony's, although the volume wasn't fantastic and the noise cancelling didn't work well for me at all. The eartips aren't comfortable, and I tried all the sizes. My wife who has small ears and found the noise cancelling to work better for her than me, and the fit still not fantastic, that being said it's nothing compared to her air pod pros NC and comfort. Unfortunately I found that all the sizes wouldn't stay in my ear at all securely which is obviously a big concern with wireless earbuds. I ordered Memory foam eartips on amazon and they were better but still not as comfortable as bose earbuds. The thing that really made me return them on top of all that is the mic is terrible. The one thing that made me not want another pair of bose is the phone call quality, but these are somehow even worse. If you're not in a completely quiet environment the person on the other end of your call won't be able to hear a word. The touch sensor is cool however can get quite annoying. I ended up going back to bose, because they're slightly better for call quality and overall much better earbuds. There's nothing special about these unfortunately.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Awesome buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing - clarity and sound are a huge improvement over my Samsung headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Busybee,
You definitely made the right choice. We're glad you are enjoying the amazing sound and overall performance of your new WF1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great sound and noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was impressed by how effective the noise cancelling is on these earbuds. That, plus the sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, BobWally! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for commending Sony! - Romeo
- Pros mentioned:Sound quality
Big improvement from the WF-1000
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the WF-1000 headphones, I love them but hated how much they cut out, these ones are perfection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Travis, Congratulations on your new WF-1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Sam
- Cons mentioned:Fit
shorty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the wireless headphones,but they wouldnt stay in my ear,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Youngtender,
While we're glad that you like great audio quality of these earbuds, we're sorry to learn if the unit wouldn't stay in your ears causing them to fall out.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback! -Jess
- Cons mentioned:Fit
They kept falling out of my ears
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return them because they kept falling out of my ears. I replaced them with a Beats Model that wraps around the ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoCalWayne, we're sorry to hear that you had returned your SONY unit. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, it is recommended to check one or both of the following:1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
- Pros mentioned:Comfort
Works great and very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is ideal for hands free phone and music. There are various sizes for your comfort ability great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Pams! That's correct! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for commending Sony! - Romeo
- Pros mentioned:Sound quality
Decent ear buds, but not amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loses bluetooth connectivity often. Difficult to switch from one device to another. Sometimes, only one earbud will be connected and when you try to connect the other, its difficult. Not a workout earbud. This is more of a business/travel earbud. Would probably not get it again but the sound is good and when you want to have noise cancelling to work in a public area, its good. I would skip to be honest. There's better bang for buck IMO.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GURF, We regret to hear you're having issues with the WF-1000XM3. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”,
ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
And if you're having issues on either side of the earbud, please follow the troubleshooting steps on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Best earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds I have ever had. The sound quality and noise canceling features are amazing. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tokisn,
Awesome! We are glad you like the noise canceling of the headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Jackson
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great clear sound , ease of operation, noise canceling is awesome ,looks are good, like the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Warrior, We are happy that you like the clear sound quality of your Sony wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Bass
Good if music is priority!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and compared to the airpods, they're great with bass. The mic quality suffers a little but if music is your priority then have at it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Cupofjoed!
We are sorry to hear what happened. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Battery life
sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great value and nice headphones. Easily charge and hold a great battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petesoccer, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're truly glad you are enjoying the excellent sound quality, long-lasting battery life, and overall features of our WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The headphones offer 6 hours of power and the handy charging case provides three more charges to keep you going throughout the day. That’s up to 24 hours of noise-free listening. With noise canceling off, it’s even longer — 8 hours of power on a full charge, with three more charges from the charging case, for up to 32 hours of play time plus the ability to get 90 minutes of use from a 10-minute quick charge. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Favorite Ear Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. The noise canceling feature is as good as you can expect in ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, Excellent! Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you like the sound quality and noise canceling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great for working out
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the gym which is what I use them for. Noice cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nfinaz, Thank you for this superb review! We're pleased to hear you like the overall features of the WF-1000XM3, especially the excellent noise canceling and that it is helping you stay fit in the gym. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best wireless headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone ever. I will recommend this headphone to everyone I know.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Repairwireless, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're thrilled to know that you like the excellent sound quality, great noise cancellation, and overall features of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess