Customer Ratings & Reviews

Hi, RLW350!

We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.


Erin

Hi GURF, We regret to hear you're having issues with the WF-1000XM3. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”,

ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html

And if you're having issues on either side of the earbud, please follow the troubleshooting steps on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Nate9802,

While we're glad you like the sound quality and features, we're so sorry if our WF-1000XM3 did not fit you well causing them to fall out from your ears. We value your input and appreciate the feedback. For fit concern, the WF-1000XM3 comes in various sizes of earbud tips. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Hally, Perfect! You definitely made the right choice! We're thrilled to know that you its superb features, especially the exceptional audio quality and that you feel these are some of the best truly wireless headphones on the market. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase and for choosing Sony! -Jess

Hi GamerMom, Thank you so much for the 5-stars review and for sharing your amazing experience with our WF-1000XM3! We're extremely happy you are very pleased with the excellent noise cancellation and great features of your WF-1000XM3. Glad to know you feel these are the best earbud headphones you've ever owned. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hello Jimm, Thanks for your feedback. We appreciate you like the call and sound quality of this headset. The built-in battery life varies depending on the content to be played, ambient temperature or conditions of use. We'll take note of this for the improvements to our product. - Romeo

Hi Warrior, We are happy that you like the clear sound quality of your Sony wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent

Hi SoCalWayne, we're sorry to hear that you had returned your SONY unit. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, it is recommended to check one or both of the following:1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)

We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you reconsider SONY again. ~Earl

Hi Naksh,

Great! We're thrilled that you are enjoying the noise canceling function of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!

-Ralph

Hello, BATTLEONE2003! That's awesome! We're happy to hear that you're enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thank you so much for choosing Sony! - Romeo

Hi Bird, Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-1000XM3 Truly Wireless Noise Canceling Headphones. We're truly glad that you are enjoying its incredible audio quality and you are satisfied with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi Busybee,
You definitely made the right choice. We're glad you are enjoying the amazing sound and overall performance of your new WF1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris

That's nice to hear, TechSupportNovice! We are glad you like the noise canceling feature and sound quality of your new Sony wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent

Hi Sean, Excellent! Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you like the sound quality and noise canceling feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi David,

Thank you for the feedback on your experience with your WF-1000XM3 Wireless Noise-Canceling Headphones. We're sorry to hear your having issues with your wireless headphones. We value your input and appreciate your feedback. One of the possible resolutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.

For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html

- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.

For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most.

Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Tokisn,

Awesome! We are glad you like the noise canceling of the headphones. To get the most out of your WH-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music.  Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.  Thank you for choosing Sony!

Regards,
David

Hi Mairo, We are thrilled to know that you love almost everything about our industry-leading, noise-canceling Truly Wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for trusting Sony! -Vincent