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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 3,308 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling and the sound quality is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moose, That's cool to hear! Good to know that you like the exceptional sound quality and excellent noise canceling feature of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great true wireless headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound coming from these little headphones, features and app integration.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PerniciousGeneration, We are happy you are enjoying your new headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are amazing. You can't hear anyone with the noise canceling. Definitely reccomend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amanda, That's great! We are happy that for you, our industry-leading, noise-canceling Truly Wireless headphones are your best purchase and that you like the noise canceling feature. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are the best noise cancelling wireless earphones on the market. Perfect for train or plane rides.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zii29!

      Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick charge, and still comfortable after wearing for couple of hours, multiple options for ear pads

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BDue, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. You may download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very high quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth ear pieces really live up to the expectation. Great for exercising and noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Renzor!

      We appreciate your time sharing this feedback. Thank you for choosing Sony.

      Regards,
      David Sony_US

  • Rated 2 out of 5 stars

    Mid grade, at best.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these with the expectation that they would work better than they have. The fit is good not great. The sound quality is mid-grade, especially for the price. The things that have bothered my about these earbuds the most is the microphone sensitivity. If I'm in a quiet space or there isn't a ton of background noise, they work well. If my kids are playing at the other end of the house, whoever I'm on the phone with thinks that they are in the same room. Another knock on them (and why I'm thankful I bought the protection plan) is that they haven't made it a year before they've begun to fail. The charging is inconsistent between the two buds and the right one often dies before the left one. They also cut out a lot - like A LOT. They randomly lose the bluetooth connection and will just go silent. Not a big deal if I'm just listening to music, but it is a pain the behind when I'm on a call and the phone is in my pocket. I have a pair of the xb400's that I bought for $30 and they are far superior to this set, although they have the wire between the buds. Your money will be better spent on another set of ear buds.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UncleSeven,

      We do apologize for the inconvenience. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We also recommend updating the software of the headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, good built, good noise cancelling. One of the best true wireless earbuds on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Spawn!

      Good to know that you appreciate the sound quality. Thank you for sharing this wonderful feedback!

      Regards,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    better than airpods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best sounding bluetooth headphones by far. held up incredibly well 0n a plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Shhhhhh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have owned my whole life can’t hear a thing with them in!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesomesauce, Wow! That's cool! We are thrilled to hear you feel the WF-1000XM3 is the best sounding true wireless headphones that you've owned and you're enjoying excellent noise cancellation, and overall features. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good. They sound great and I can use one at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spawson77, Thank you for the 5-star review of your WF-1000XM3 headphones. We are very happy to hear you like the amazing features, especially the great sound quality and that you can use one earbud by itself. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, no outside noise

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony did great job with these ,sound is awesome..noise is reduced to none, just great sound..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect pair

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! The noise canceling is great and the quality is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, We are glad to hear you are enjoying the sound quality and noise canceling of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great to Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy using this head phones and they block out noises really well in loud settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Casadia, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-1000XM3 Headphones. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had them long but sound is clear and they work great so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dad2two, Wow! Thank you for this amazing review of your WF-1000XM3. We really love to hear you like the exceptional sound quality and overall features of your earbud headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase and for sharing this awesome feedback! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, useful, efficient. Personally one of the best pairs of Earbuds I own

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skykeyz,
      Wow! We are glad to hear you are enjoying the comfort of our industry-leading, noise-canceling Truly Wireless headphones. Glad to know that these headphones suits your needs. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A+ for the cheaper price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great for yard work and listening to music. Sound is very clear and clean.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Glockcoma, Thanks for this amazing review of your WF-1000XM3 true wireless noise canceling headphones.. We're glad to hear you are having an enjoyable listening experience and you like the sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Sony-WF-1000XM3 True Wireless Noise Cancelling

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony-WF-1000XM3 True Wireless Noise Cancelling- Phone bluetooth conectivity not very good. Returned and went with the JABRA 85T

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lorejb, We're sorry to hear that you returned the industry-leading, noise-canceling Truly Wireless headphones.

      A Bluetooth chip, which transmits sound to left and right ears simultaneously, coupled with optimized antenna design, ensures a stable connection and outstanding listening. Low audio latency makes for enjoyable viewing too. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your review! Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones my first time buying Sony headphones I am very happy about the sound they has...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Panch!

      Thank you for choosing Sony! You have a nice day!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not completely independent yet. Having difficulty using. But amnreading all the info. But sound is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Ivnrse!
      We're sorry to hear that the inconvenience. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward your information to the proper department. Thank you for sharing this feedback and for choosing SONY! Regards, Jay Sony_US