Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great true wireless headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound coming from these little headphones, features and app integration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PerniciousGeneration, We are happy you are enjoying your new headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and I love how you can use either one by itself. The upscaling is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brolke, Great! Thanks for the 5-stars rating of your WF-1000XM3! We are thrilled to hear you are enjoying the impressive sound quality and the feature that can be configured to only output sound to one earbud, while the other earbud stays in the charging case of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Cons mentioned:Connection
Garbage Quality, Horrible Value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a $230 pair of headphones, these things just suck. Sound quality is okay I suppose, but the mediocre sound is overshadowed by its other problems too. Unreliable connection to phone/computer/tablet anything. It constantly cuts out sound for around a second every few minutes or just straight up disconnecting. And when it disconnects you have to put the earbuds in the case or else they just refuse to reconnect. I find myself using my $100 Jabra earbuds more than these because they never do this, plus they are more comfortable. Which brings me to my next issue, these things are absolutely uncomfortable and hurt my ears after wearing them for 30 minutes. It's so bad I have to take out the right earbud and shove it backward into my left ear to alleviate the pain and want to continue using the earbuds with one ear free to hear my surroundings, all because you can't use the left earbud by itself. Not worth $230, I've always hated Sony audio products but decided to give these a try on the recommendation of the store employees. Can't believe the quality of these "First Rate" branded earbuds compared to a cheaper pair from Jabra. Never buying Sony audio anything again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Plza, We regret to hear about your experience with your wireless headphones. This is not the customer experience we want you to have. Please make sure to update the firmware of your headphones. The software update includes key features, new applications and feature improvements. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We suggest using the right size of earbuds according to the size of your ears. Please try the following, gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Cons mentioned:Fit, Volume
Meh
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable, don’t stay in well. Not very loud either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Carlos,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We regret to hear you're experiencing issues with the unit, particularly with fit and low sound level. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, as well as to obtain the best fit and prevent the headset from falling out, we recommend to try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
To get the most out of the volume when playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
Should you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Good value and work great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to by these instead of the Apple product and was not disappointed. Excellent sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
could use more base
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it could use more base, very nice built though nice music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vidhrey,
Choosing these headphones will definitely be worth it! We're happy to hear about your excellent experience with the amazing sound quality, noise canceling. and overall features of the headphones.
To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony Headphones Connect App. This will give you the ability to use our ASC (Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound lots of options on the app to make all your adjustments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geordie, Thank you for sharing your thoughts and experience so far using your new Sony WF-1000XM3. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the different functions and built-in equalizer on the Sony Headphones Connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sony buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds for the price you can hear the noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Browneye3, We're glad to hear that you are happy with this industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Love Them !!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have nothing bad to say , they sound great, easy and fast charge. These do everything that they promise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey mrs67, That's awesome! We are more than happy to hear that you're enjoying our newest earbuds. Thank you so much for commending Sony! - Romeo
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, I wish I had made my purchase earlier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santa, Awesome! Choosing these truly wireless headphones will definitely be worth it! Thanks for purchasing our WF-1000XM3. We're really happy to hear you're very satisfied with the superb audio quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Cons mentioned:Fit
Don’t fit well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones but these ear headphones just won’t stay in. I’ve tried different sizes but can’t seem to make them work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Percy, we are sorry to hear that the headphones won't stay in. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.htm
2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
If this does not help, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
A+ for the cheaper price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great for yard work and listening to music. Sound is very clear and clean.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glockcoma, Thanks for this amazing review of your WF-1000XM3 true wireless noise canceling headphones.. We're glad to hear you are having an enjoyable listening experience and you like the sound quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great noise canceling earphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can be somewhat difficult to sync to your phone but after that super easy and great sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome earbuds! I have its big brother headphones and they both offer excellent noice cancelling!
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is excellent...ease of use was a pleasant surprise...enjoyable product. Bit expensive
I would recommend this to a friend - Pros mentioned:Comfort
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, useful, efficient. Personally one of the best pairs of Earbuds I own
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skykeyz,
Wow! We are glad to hear you are enjoying the comfort of our industry-leading, noise-canceling Truly Wireless headphones. Glad to know that these headphones suits your needs. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good device. Great value. excellent sound. easy use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, Great! You definitely made the right choice. We are extremely pleased you are enjoying the superb sound quality and easy to use of your WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We're very grateful for this feedback! Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great to Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy using this head phones and they block out noises really well in loud settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casadia, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-1000XM3 Headphones. We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The sound is great and noise canceling feature is awesome. Easy to use, charge and store.
I would recommend this to a friend - Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are amazing. You can't hear anyone with the noise canceling. Definitely reccomend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amanda, That's great! We are happy that for you, our industry-leading, noise-canceling Truly Wireless headphones are your best purchase and that you like the noise canceling feature. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent