Customer Ratings & Reviews

Hi Imdarrenya, Thank you for the 4-star review of your WF-1000XM3 headphones. We're glad you're enjoying the sound quality of the unit. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. We value your input and appreciate the feedback. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Dreamer, Great! We're glad that these headphones are perfect for your lifestyle. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We sincerely regret your experience with our product. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience.

• For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.

Thanks for choosing Sony!

Regards,
Jess

Hi Maoca, Thank you for sharing your thoughts and experience so far using your Sony WF-1000XM3 True Wireless Noise Canceling In-Ear Headphones. It's really nice to hear you are still enjoying the amazing sound quality and features of your WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating! -Jess

Hi Hong, Wow! That's cool! We are thrilled to hear you feel the WF-1000XM3 is one of the best sounding wireless in-ear headphones that you've owned and you're enjoying excellent noise cancellation and overall features. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess

Hi, Scooter1!

We appreciate your positive feedback. We are always looking to make SONY better. Thank you!

~Earl

Hi Nothing, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality of our WF-1000XM3! It's good to know you're happy and satisfied with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Hermes, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. While we're glad to hear you like the sound quality, we regret to know that you're having constant pressure on your ears after a few hours of use. We value your input and appreciate the feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Thanks for sharing your feedback and for choosing Sony. -Jess

Hi Panch, We're truly pleased to hear you're happy and overall satisfied with the exceptional sound quality and overall features of the WF-1000XM3 True Wireless Noise Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi, Ronnings851!

We are sorry to hear what happen. You may find this link helpful on how to properly pair your headphones to your iOS device.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289879.html?search=iphone

If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
 
Sincerely,
David

Hi RayG, Perfect! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the outstanding sound quality and noise canceling feature of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi JamesSellsHomes, Thank you for the awesome feedback! We're glad you're enjoying the amazing features, clear mids and highs, and overall sound quality of the wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review. Thanks for choosing Sony! -Jess

Hi ShelleyShabazz,

We're so sorry if our WF-1000XM3 Truly Wireless Noise Canceling Earbud Headphones did not fit your ears well.

For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.

For detailed instructions on how to wear the wireless headset, please check out the link below.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

If you need further help regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Four, That's amazing! We really love to hear you like the impressive noise cancelling feature and sound quality of the WF-1000XM3! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi Carol, That's awesome! We're thrilled to hear your son is enjoying the amazing noise canceling features and incredible sound quality of the heapdhones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Kami, Thank you for the 5-star rating! We're glad to hear you like the superb sound quality of your new Sony headphones. To ensure optimal battery life, please refer to the settings and configurations from this link:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html

We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam

Hi dmwp, Thank you for giving the product a perfect rating! We're very pleased to hear you like the easy Bluetooth pairing and great sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam

Hi Supersaul,

Great! Thanks for giving the product a perfect rating! We're glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate the feedback. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

Thanks for sharing your feedback and for choosing Sony!

Regards,
Jess