Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect works just as described. Great quality Would definitely recomend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hernan, That's fantastic! We're really happy to hear you love everything- especially the incredible sound quality and noise canceling feature of your WF-10000XM3 Truly Wireless Headphones. If you haven't yet, downloading the Sony | Headphones Connect App allows you to use Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Very good product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was, the best quality, very good item, I recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PsychoZoldier, Awesome! We're glad that you appreciate the quality of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for the recommendation! Jay
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them definitely held up great quality would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akrontoolman, Choosing these headphones will definitely be worth it! We are happy to hear your purchase went well and you love the great quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Terrible call quality and customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling and sound quality is good. The app and touch controls are iffy. Overall, if the product had even usable/mediocre call quality I would recommend it. The call quality is absolutely unusable. You sound really quiet and far away. It cannot be used for phone calls. I contacted customer service three times and they ran me around in circles and it felt like they just wanted to get rid of you. They told me first to do a factory reset, but then wouldn't tell me how. They then told me I need to update to the latest version (I already was) and told me to go YouTube it and Google how to update to firmware 1.1.1 (I don't know if that actually exists, but that wasn't the most recent version). They then told me Sony was aware of the problem and they're working on a firmware. What makes me worried is I think the problem is fundamentally the hardware and can't be fixed. The device only seems to have one microphone on the side (look at the small hole in the picture) that's used for noise cancelling. I don't think that's positioned correctly for calls, or I think using the same mic for noise cancelling would screw it up (I tried calls with ANC off and it didn't fix it).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Robert!
We regret to hear that you're having issues with your Headphones with regards to call quality. To better assist you, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Sony wf-1000xm3 Is the new king of true wireless e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony wf-1000xm3 is the best True wireless earbuds i had so far better than B&O E8 2.0 and Sennheiser
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Mason! That's cool! We're glad to hear that our product meets your expectations! Thank you so much for commending Sony! - Romeo
- Pros mentioned:Sound quality
Awesome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for over a year now, no regrets, and sound quality is really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maoca, Thank you for sharing your thoughts and experience so far using your Sony WF-1000XM3 True Wireless Noise Canceling In-Ear Headphones. It's really nice to hear you are still enjoying the amazing sound quality and features of your WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating! -Jess
- Cons mentioned:Fit
Had to return
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband but had to return because they kept falling out of his ears. He is much happier with BOSE.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Wonderful Wireless In-Ear Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to sync with my Android phone. Excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpanishM2003, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Cons mentioned:Volume
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like how it cancels just wish it has more bass and got a little louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyson,
We are glad you like the noise canceling of the headphones. We also recommend using the Sony headphones connect app to adjust the equalizer and other audio settings of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
not bad for how small they are
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.mids and highs are great, does lack some bass notes, but does have a clean sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesSellsHomes, Thank you for the awesome feedback! We're glad you're enjoying the amazing features, clear mids and highs, and overall sound quality of the wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for leaving us such a wonderful review. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! They sound fantastic and the noise cancelation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayG, Perfect! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the outstanding sound quality and noise canceling feature of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
The best wireless earbuds out atm
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even at its price, these earbuds are definitely worth it if you care about sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This makes my airpods dound like tin cans. This sounds amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, Wow! Thanks for this amazing review! We're truly pleased to hear you're having a great time with your WF-1000XM3. We're also glad you like the amazing features and incredible audio quality. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best earbuds on the market!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the best earbuds on the market!! Sony does it again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Jayd!
We appreciate the positive feedback. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds, love the sound and really does keep out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosie, We are glad that you like the sound quality and noise canceling feature of your new Sony in-ear headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancelling works great and connects very easily to phone and computer. Touch pad is a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Gamer101!
Thanks for the positive feedback! You have a nice day!
Regards,
David
- Pros mentioned:Sound quality
Best head phones I have ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear buds I have ever have. Highly recommend these to anyone a lot better than my Apple earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .HI, Bigworm38!
That's great! We're very happy to hear that. We would like to thank you for your recommendations and for this amazing feedback! -Sam
Hard of hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the galaxy buds + originaly and the ambient sound pass through was great for someone who is hard of hearing. The buds + was having charging issues where the left bud only charged to max 80%. I went to trade my headphones in and decided to pay more for these buds. Now I hear these have great sound but being hard of hearing I'm tone def so these were nothing special. The ambient pass through is terrible on these headphones I personally want to trade them back for some buds plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jstncraig, We appreciate the feedback. We regret to hear about that you're having issues with the ambient sound passing through the headphones. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use and adjust the Ambient Sound. Please refer to this link for further details: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289887.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Great sound and ease of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how quickly these connect to my phone as well as the great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dmwp, Thank you for giving the product a perfect rating! We're very pleased to hear you like the easy Bluetooth pairing and great sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones sounds really great I love this pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panch, We're truly pleased to hear you're happy and overall satisfied with the exceptional sound quality and overall features of the WF-1000XM3 True Wireless Noise Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess