Customer Ratings & Reviews

Hi Danydaniell, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're thrilled to know that you like the sound quality, noise cancellation and overall performance of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hello Brain57, Sony wont let you down. We are glad that you like the noise canceling feature of your new Sony wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App.  It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent

Hi Ricky, Thank you for the feedback on your WF-1000XM3 headphones. There is an update available for this model. Go to our website – Sony support. Once there type in your model – WF-1000XM3. You will find a Firmware update available(2.3.0). This should help with call quality issues with the unit. Thanks for choosing Sony. -Sam

Hi SidDallas, Excellent! We're extremely pleased to hear you love your new WF-1000XM3 True Wireless Noise Cancelling Headphones! We're also glad to hear you're happy and satisfied with the outstanding sound quality and features of this unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for trusting Sony! -Jess

Hi Chele, Thanks for giving the product a perfect rating! We're glad you're comfortable using your WF-1000XM3. We're also glad that you like the great sound quality and ease of use. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess

Hi EarHeadphones, That's great! Thank you for this amazing review of your first Sony WF-1000XM3 True Wireless Noise Canceling Headphones! We're glad to hear you're enjoying the ease of use and overall sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi ATrain,

Thank you for sharing your thoughts and experience using the WF-1000XM3. While we're glad you like the sound quality, we regret to hear you're having an issue particularly on call quality. Please try to reset the speaker to factory default settings to resolve your issue. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html

A firmware update to improve phone call quality for your WF-1000XM3 headphones is also available on our website.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads

Should you need further assistance, please let us know so we can turn your experience around.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi BB1104, We are glad that you liked our industry-leading, noise-canceling Truly Wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for trusting Sony! -Vincent

Hello Agelessking, We regret to hear that your wireless headphones kept falling out. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. 

If you are still having the same issue, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Coolguy, We are happy that you are having a great time with your Sony wireless headphones while working out. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Don't forget to download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for your purchase! -Vincent

Hello MASCHAIRYLATN, We are sorry to hear that. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. 

If you are still having the same issue, you can email us at [email protected] with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello jpavankumar,

We're glad to hear you find the sound quality of these headphones great. We're sorry you're having a comfort issue. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.

If this does not help, please email us at [email protected] with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

Hello Lloyd, We are glad to hear that your daughter uses our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever she go. Thank you for trusting Sony! -Vincent

Hi Greatbuds, Thank you for this amazing review! We're glad to hear you like the secure fit, great sound quality, and multiple ear tips for a more comfortable fit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise-canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam

Hi, Mike956!

Awesome! We’re glad you like the product. Thank you for choosing Sony.

~Earl

Hi Ae290717, Awesome! Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're thrilled to know that you like the sound quality, battery life and overall performance of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank for choosing Sony! -Jess

Hi, Stev!

Please try to reset the headphones to factory default settings and try again. See link below on how to.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html?search=reset

If you are unable to resolve your concern, please email us at [email protected] with the following details: Name, Model Number, Issue: and Telephone Number.

Regards,
David