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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 3308 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 117 Showing 2,321-2,340 of 3,308 reviews
  • Rated 4 out of 5 stars

    Fits my ear comfortably

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony sound. But would like longer charge time? But I’m always satisfied with Sony audio products

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wrdmaker1,

      We're pleased to know that you are enjoying its excellent audio quality and they fit your ears comfortably. Your feedback is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. If you are referring about the operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. You may check the link below for more details.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229317

      We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are some of the beat I’ve used! Great sound and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg,

      We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds...noise canceling works great!! I am not disappointed.!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    U will not be disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than anything apple could make it’s like comparing the stars to the earth

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Small size- Big sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound from these compact earbuds. You can’t beat Sony- highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JimP!

      We would like to thank you for your recommendation and for this amazing review. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    must buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds have the best noise canceling technology out right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dev38, We're very grateful for this positive feedback! Thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Canceling Headphones. We're glad to hear you're enjoying the overall sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NC great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling even with no music or sound being played

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tjbreaux64, Great! You definitely made the right choice! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony earbuds have been amazing such good quality and the sound is fenomenal

    I would recommend this to a friend
  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Do not stay in ears well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not stay in your ears with much movement other than walking

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RGRS4,

      We're sorry if our WF-1000XM3 Truly Wireless Headphones did not fit you well causing to fall out with much movement. For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.

      For detailed instructions on how to wear the wireless headset, please check out the link below.
      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

      Thank you for purchase and for sharing your feedback!
      -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were very easy to set up. They sound great and stayed in my ear very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Michael!

      Great! Good to know that this is what you are looking for in a product. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Work and Fit Well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well and sound great. App was easy to use and intuitive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ListeninginNE, That's great! Thanks for sharing your experience so far with your new WF-1000XM3 Truly Wireless Headphones. Good to know you're enjoying the comfort, ease of use, and overall sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for haring your feedback and for choosing Sony! -Jess Sony_US

  • Cons mentioned:
    Fit

    Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned as one earbud was not a good fit. Purchased a similar product of another brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lulu,

      Thank you for sharing your experiencing using your WF-1000XM3 Wireless Noise-Canceling Headphones.

      We appreciate your honest review. We would like to apologize if one of the unit did not fit you well causing you to return the product. We value your input and appreciate the feedback.

      The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. If the earbuds do not fit your ears, the design may not fit your head and/or ears. For more details, refer to the link below.
      https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

      We hope you will consider Sony again in a future purchase. Thank you for the feedback.

      Sincerely,
      Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, not very comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation I just find the comfort of the device in my ear leaving a lot to desire

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AGoldberg, We are happy that you like the sound quality of your new true wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. To be more comfortable when wearing them, please use the right size of earbuds according to the size of your ears. Please try to gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. Nice build and elegant. I will 100% recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aamir, We are thrilled to hear that you like your new wireless headphones, especially the sound quality feature. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. We enjoy hearing that our customers are pleased with our products. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are amazing with incredible sound. I wouldn't trade for anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, jham16!

      Awesome! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Sony Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling headsets with typical quality Sony sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notrom, Thank you so much for the 5-stars review and for sharing your amazing experience with our industry-leading, noise-canceling Truly Wireless headphones. We're glad you're happy and satisfied with the amazing sound quality and noise canceling of the headphones. e designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Sony Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling headsets with typical quality Sony sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notrom, Thank you for the 5-star rating! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
      Thanks for choosing Sony! -Sam Sony_US

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Disappointing gift for spouse.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these as a gift for my wife over the holidays. She was excited to try them, but was ultimately disappointed. Ultimately it was a matter of fit that she was not satisfied with. Regardless of the ear bud tips she used, the devices never were secured in her ear. We returned these shortly after New Year's, and she selected the Air Pods Pro instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best wireless Bluetooth headphones you can buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these are truly the best headphones you can buy! Sound is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Jzkall!

      Awesome! Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    useful Very quiet if noise canceling on Quick connection with iPhone

    I would recommend this to a friend