Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great sound. Terrible call quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried and returned almost every earbud Best Buy has to offer and have returned them. Most have video latency issues. Some sound great, but suffer from terrible call quality audio on both iOS and Android. Others are just okay at both, but cost more for some reason. Airpods are the only set I've tried of truly wireless earphones that work well at everything on both mobile platforms. We'll see how the AirPods Pro stack up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Nurffed!
We're sorry to hear that our product did not meet your expectations. For us to better assist you, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones with noise cancelling ability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mv054, Excellent! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not having any earbuds prior to these. I think progress is good. Real noise cancellation is over ear headphones only.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thatisit, We are happy that you like your wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. We appreciate your feedback. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Amazing sounding earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best earphones for the price sound is incredible!
I would recommend this to a friend Fell short
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent a lot of money to get annoyed. The music pauses and turns off pretty often. It does this I think to "adjust" the sound quality. I don't know, I was REALLY sold on them, and now I'm not totally crazy about them. I still hear everything going on around me, but if you need ambient sound (which I do all the time) this is excellent for that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrokeAdultLearner,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're sorry you've been running into difficulty. We value your input and appreciate your feedback. One of the possible resolutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
If the sound pauses or cuts out while playing music on your earbud headphones, you may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00232102
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229324
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Best Wireless Earbuds Ever!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancellation are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinnesotaNice21, We are happy that you now have the best wireless headphones ever! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Awespme headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth paying the extra money for awesome product like this.
I would recommend this to a friend - Pros mentioned:Sound quality
They are everything I was expecting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound from highs to lows, fabulous noise canceling capacity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, David!
Thanks for the positive feedback! You have a nice day!
Regards,
David
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound is clear connects easy no need to buy any other
I would recommend this to a friend - Pros mentioned:Sound quality
Great in-ear headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones work very well. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hokie2009, We are glad that your new wireless headphones work very well. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go.Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound quality
I love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Iove it, I was waiting for so long to get it cuz never was on Stock
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Joxeloiz! Thanks for commenting! We're happy to hear that you love our newest earbuds! Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Great noise canceling, easy to pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Billy, It's nice to hear that you like the noise canceling features of your new wireless headphones and they connect to your device easily. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Cons mentioned:Fit
Don’t waste your mon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a replacement for my Beats. Didn’t want to go with Apple. These are big and bulky. Sound is ok. They hurt ears after awhile. Thought I’d get used to it, I was wrong. Went to return, I was 2-days late. Should have bought something from Costco. I guess I should’ve gone with the Ipod Pro. Haven’t found a replacement yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello,
I sincerely regret to hear that you're not satisfied with our WF-1000XM3. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial).
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Water resistance
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use for running though not water rated. No problems yet.
I would recommend this to a friend - Pros mentioned:Sound quality
Great for work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never disappointed me! Crisp and clear and super light.
I would recommend this to a friendBrand response from SonyListens
Posted .Sony won't disappoint you, Khadafi06! We are glad you like our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Don't forget to use the Sony - Headphones Connect app. This will give you the ability to use our ASC ( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Awesome head phones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal clear....great quality can't beat it ,,..............
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Phillip, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin
- Pros mentioned:Sound quality
The best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Best earbuds out there. Better than iPods.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Earbuds on the Market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-11000XM3 is the best noise cancellation on the market....
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, dmevid! Thank you so much for the feedback! We're happy to hear that you're having an enjoyable experience with our product. Thanks for commending Sony! - Romeo
- Cons mentioned:Fit
So So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Okay, They Dont Seem To Stay In My Ears for very long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirko,
Thank you for purchasing the WF-1000XM3 True Wireless Noise Canceling Headphones. We regret to hear that you are having issues with your wireless headphones. We value your input and appreciate the feedback. Good to know you like most of the features.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Thanks for sharing your feedback.
Regards,
Jess
- Pros mentioned:Sound quality
Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product. Good noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbtr, Awesome! We're glad to hear that you appreciate the quality of this WF-1000XM3. Good to know that you like its noise canceling feature and comfortability. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess