Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and noise canceling, great pair of wireless earbuds
I would recommend this to a friend - Pros mentioned:Sound quality
Small and Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound really good. It also has a killer app to go along.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JoeAbunga!
We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
Thank you for choosing Sony!
Erin
- Pros mentioned:Sound quality
He loves it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling vs the gym bros are fantastic. Only music
I would recommend this to a friend - Cons mentioned:Fit
Returned after two days
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No where near as effective as Sony’s over the ear noise cancelling headphones. Those you could try in the store and we’re amazing - these you couldn’t try but store employee said they worked just as well. I didn’t think they came close. Also, fit was not very comfortable. Returned product after a couple days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BZMass, We regret to hear that the headphones had to be returned. To get the best noise canceling experience the earbud must sit in the ear correctly using the right size of earbuds. We always recommend gently pull on the top of the ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We value your input and we hope you will consider Sony again in a future purchase. Thank you. -Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Bad fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is great sound to these earbuds, however, the right earbud won’t stay in my ear. It falls out constantly and I’ve tried smaller and larger with so many sizes that comes with them, to no avail. Needless to say, they will be returning to the store.
No, I would not recommend this to a friend Ear buds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these hoping I could fit them in my ears comfortably. My canals are small for an adult. Unfortunately, they hurt me a lot. As soon as I realized this, I came down with cold, then when better, everything was closed. Now I have a pair I dont use. I will try them again and see if I can tolerate the pain in my ears. Ps. Other than they hurt my ears, there is no issues with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi otter, We regret to hear that you are having an issue wearing your wireless headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. Please try the following, gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
True Wireless Noise Cancelling In-Ear Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds! The noise cancelling works awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lizz, We are happy you like them! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for trusting Sony! -Vincent
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about these eat buds, except when you put them back in the case the charging indicator stays on for a long time even though they’re at a full charge. I don’t regret buying these at all. Better value than apples version in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Gi MikeHunt, Fabulous! We're really happy to hear you love everything- especially the incredible sound quality of our WF-1000XM3 headphones. We're sorry to hear your having an issue with the headphones case charging indicator. About the charging time, the required time for fully charging the headset and the charging case is about 3.5 hours. One of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. Please visit the link below for instructions.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If the the charging time is too long, check that you are using the supplied USB Type-C cable.
- When connecting the charging case to a computer, use only the supplied USB Type-C cable, and be sure to directly connect them. Charging will not be properly completed when the charging case is connected through a USB hub.
While charging
- The indicator (red) on the charging case lights up while the headset is placed in the charging case and is being charged. The indicator turns off after charging of the headset is complete.
- When charging the headset and charging case by connecting the charging case to an AC outlet, the indicator (red) on the charging case turns off after charging of both the headset and charging case is completed.
Resetting and initializing may help with the troubleshooting. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
Regards,
Jess
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and fit perfect. It worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgargab, We are glad that your wireless headphones perfectly fit your ears and that you like the sound quality. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent
- Cons mentioned:Fit
So So
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its Okay, They Dont Seem To Stay In My Ears for very long
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirko,
Thank you for purchasing the WF-1000XM3 True Wireless Noise Canceling Headphones. We regret to hear that you are having issues with your wireless headphones. We value your input and appreciate the feedback. Good to know you like most of the features.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Thanks for sharing your feedback.
Regards,
Jess
- Pros mentioned:Sound quality
sony model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.portable price is very good easy to install . good sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, gordy, We are glad you like the sound quality of your new Sony in-ear headphones. our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Best sound from ear pods ever.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has nailed it...sound is amazing. Noice canceling the best.
I would recommend this to a friend - Pros mentioned:Sound quality
love it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones is so clear and packed a big sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Great value for the price.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to reduce ambient noise and bring out the fullness of music. Not so great with phone conversations and after some use my ears are crying to be freed from the device plugged into my ear canals. The connection is not fully consistent and switches back and forth from noise cancellation to ambient sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whiz, We regret to hear that you are having issues with your wireless headphones. Please make sure to update the firmware to the latest version. This will improve the performance of the headset and resolves issues such as call quality issue. The WF-1000XM3 headphones come with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. Please try the following, gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you are still having the same issue, you can email us at [email protected] with the following
details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
They sound so good but more than air pods pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good and it looks way better than any other headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Jonathan! Awesome! We’re glad you like the product. Thank you for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Good for listening terrible for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you work from your phone at anytime with this headset you are likely to be disappointed. There is going to be consistent complaints about background noise. The noise cancelling is fairly good and the sound quality is not bad so if you are only going to be using these for listening then these are a good option if you want wireless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Joyous!
We're sorry for the inconvenience this has caused you. We would like to know more about the issue that you are having and help you out. Please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My most favorite headphones ever!! Sony always do it right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, yads2k1! That's cool! We are more than happy to hear that you're enjoying our newest earbuds. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Excellent headphones. Great sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones were easy to use and had great sound quality.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphone ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony WF1000xm3 are the best with the loudest sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Jfloyd, We are glad to hear that our industry-leading, noise-canceling Truly Wireless headphones are the best headphones for you. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone with noise cancellation. great product
I would recommend this to a friend