Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very easy to set up but the sound was not as clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Opietay,
Thanks for your honest review. While we're glad you like most of the features, we're sorry to hear you are experiencing an issue with your wireless headphones. This is definitely not the experience we wanted you to have in our product. If you haven't yet, please try following the steps below and see if it resolves the problem.
• Try different audio devices to test.
• Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
If the problem happened on different devices, please refer to the steps the below:
• You can set the headphones Bluetooth Connection Mode to “Priority on sound quality”. For instructions, please visit https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html.
• For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WF-1000XM3 and maximize the volume to your liking. There is even an EQ for bass and treble sound. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Hope this helps.
Thanks for sharing your feedback and for choosing Sony.
Regards,
Jess
Noise canceling buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as music goes, these are the best I've heard and as far as phone sound these are the worst that I've heard. Every person i speak to says they can hear everything around and Im always asked if I'm in a stadium. Also the noise canceling doesn't work while you're on the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Dapinc7!
We do apologize for the inconvenience. To isolate the issue, please update the software version of the headphones. Here's the link on how to.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads/00016546
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Occasionally great; but mostly not
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these headphones is often great... but if you're using them for a headset for calls - please keep looking. The number of times on a call I've heard "Wait - you sound like a robot; can you dial back in", "you're breaking up...", "did Darth Vader join the call?".... totally unacceptable I switch to cheap plug in headphones and it's fixed. Very annoying at any price. Especially at this price. (Using iPhone Xs Max fwiw)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Clay!
We apologize for any inconvenience that you experienced. For further assistance with this issue, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Earphone constantly turn off
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great, but every time I turned or moved, the sound went off. This happened with both the left and right headphones. I was truly looking forward to the noise cancelling option, but sadly I had to return them. I was told by a Best Buy employee that these headphones are extremely sensitive and will automatically turn off, the way mine did, when they feel the slightest disconnection from your skin. I could not possibly push them in any further, so they did not work for me. I cannot in good conscious recommend them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SandraV,
Thank you for sharing your thoughts and experience using your Sony WF-1000XM3. We're sorry about the issues with your unit. We value your input and appreciate your feedback. If your WF-1000XM3 Bluetooth Headphones turn off unexpectedly after few minutes of use, one of the possible resolutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. Make sure the batteries are fully charged. Resetting and initializing the headphones to the factory settings may also help resolve the issue.
The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We recommend to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
We regret to hear that the headphones had to be returned.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
Sony Ear buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and a huge letdown in sound volume no matter how much you crank the in app equalizer. Tried multiple types of tips, sound settings, watched multiple YouTube videos on how to improve the sound but it just isn't there...especially for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BRAZY,
Thank you for the feedback on your experience with your WF-1000XM3. We regret to hear you are experiencing issues with your wireless headset. We value your input and appreciate the feedback. Connect the Bluetooth device to the headset once again. For more details, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
For low sound level
• When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
• When talking on the phone, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.
• Connect the Bluetooth device to the headset once again.
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Not worth the money.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Earpbuds seem to lose connection often! One of my earbuds seems to have also lost sound quality in less than a year! They also do not have the earbud finding feature like the Apple AirPods…which is weird because of the price of them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Maxxi,
We do apologize for the inconvenience. You may find this link helpful on how to resolve your connection issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
We also recommend updating the software of your headphones via the Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
Regards,
David
Sony fan
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They connect and they stay connected with great sound. But form factor is large if you are used to AirPods. I like the controls allow volume adjustment which AirPods don’t allow from the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WatchandAppleFan, Thanks for sharing your amazing experience so far with your WF-1000XM3 headphones. We're pleased to hear you like the features, outstanding sound quality, and stable Bluetooth connection of our industry-leading, noise-canceling Truly Wireless headphones. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank so much for leaving us such a wonderful review of your new true wireless In-ear headphones! -Jess
work well and nice case
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought them for my granddaughter. She like them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gene, That's awesome! We are glad to hear that your granddaughter likes our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of her headphones, she can download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on her activity and an equalizer—which can be customized to fine-tune her music. Thank you for trusting Sony! -Vincent
Wireless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looks nice but eventually I bough a galaxy buds +.
I would recommend this to a friendBass is just OK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works with Phone but....can't get it to work with Samsung TV. Called Sony Customer Support --- they had no answer - terrible. Sony is starting to sound like Toshiba and we all know where they are today.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Loki, We are sorry to hear you are having an issue connecting these headphones with your Samsung TV. Make sure your wireless headphones have the updated firmware. You can isolate the issue by updatating the software.
If you are still having the same issue, you can email us at [email protected] with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good but kind of disappointed with the bass.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but I am kind of disappointed with the bass. It hurts my ear if I use it for at least an hour Maybe I have to use it longer to get adjusted to it. Until now I am still figuring out how to use it’s features like the noise cancelling, goggle assistant etc. It’s kind of expensive....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Mellybeth!
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
Instructional Video https://youtu.be/HnXJ_f2nbb4
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
~Earl
Sony Social Support
~Earl
great little units.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves the gift. Uses them at work in computer-centric communications and at musical play. She mentioned how they seemed an 'unusual fit', but only at first. They fit naturally to her now, as designed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi killinit, Awesome! We're glad that your daughter loves her noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Do not work with tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to get setup so they don't honor all the time. When used with smart TV the sound crackled off and on. Good sound when they are used with phone but go off every time I get an email message or pretty much anything.
No, I would not recommend this to a friend Could be improved
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset. Would buy again. Battery life short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi REZcoast, We are happy to hear that you like our industry-leading, noise-canceling Truly Wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Please update the firmware of your unit to make sure it will run smoothly. Thank you for choosing Sony! -Vincent
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and very convenient. Very reliable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gatorguy, That's nice! We are happy you like your new Sony wireless headphones. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
Nice look and feel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving these earbuds an average rating because of two recurring issues. One the Bluetooth cuts in and out while the phone is less than a meter away and two, songs skip constantly while in use. The skips are annoying and I would expect better from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Audioguy, We are sorry to hear that you are having a connection issue with your wireless headphones. You have the ability to set the priority of these headphones to either sound quality or stable connection. Stable connection can improve the usable distance of the WF-1000XM3s. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Make sure to update the firmware of the headphones to isolate the issue further.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony WF-1000XM3 Buds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would highly recommend purchasing the Sony WF-1000XM3 Buds. this product has an excellent audio response and is easy to set up. The buds did feel a little bit heavy while in the ear canal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadame, thank you so much for sharing your honest feedback with our WF-1000XM3!
We are extremely pleased to hear you are happy and satisfied with the exceptional sound quality, ease of use, and overall performance of these headphones.
We appreciate your feedback on the weight.
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
Thank you so much for recommending our WF-1000XM3 and for choosing Sony!
- Romeo
great unit but not on phone calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for music , but always have drops on phone calls
I would recommend this to a friendAwesome product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, that works great with the android phones!
I would recommend this to a friendSony True Wireless Noise Canceling In-Ear
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony In Ear Headphones are a great listening device. They paired well with my LG phone and also my Asus tablet. However, they will not pair the my new iPad Pro. That is quite a disappointment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mias,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We are glad to hear you are having an enjoyable listening experience, and you like the outstanding sound quality and noise canceling feature of our industry-leading, noise-canceling Truly Wireless headphones, WF-1000XM3. Good to know it works well with your smartphone and Tablet. It's unfortunate to hear you're having an issue pairing the unit with your new iPad Pro.
For pairing and connecting to iPhone/iPad, please follow the instructions provided from this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289879.html
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess