Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great ANC
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the next best thing besides the AirPod Pros. I would highly recommend these for anyone Apple and Android users alike. There is a newer version but these are still amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Riajuu,
Thank you for an amazing review and recommendation! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I make this half star I would. 1st got these expecting them to be loud because of other review I have read and not even close. My son's Ipods are much louder so for the money would go with Ipods. 2nd the noise cancelation was nice and worked ok. 3rd after only having these things for 3 weeks and using them maybe a half dozen times the right earbud speaker blew. Now these eaebuds are not even that loud and for a speaker to blow was crazy. For the amout of $ these things go are I was thinking thy would be a little better. All in all I took them back n got the beats.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Jrynep, We regret to hear that you are having issues with these wireless headphones. Please ensure that the firmware of your headphones is updated. The software update improves the performance of your unit. We can reset your headphones to isolate the issue. Place the headset in the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. Then hold your finger to the touch sensor on the right unit for about 20 seconds. Release your finger when the indicator (red) of the headset turns off after flashing. When there is a problem with the headset, the indicator (red) of the headset remains off and does not start flashing even if you perform the procedures described above. In this case, hold your finger to the touch sensor longer (for about 30 seconds), and release your finger when the indicator (red) of the headset turns on.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but price sucks but overall the sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Sills! Thanks for commenting! We're happy to hear that our product meets your expectations. Thank you so much for choosing Sony! - Romeo
- Cons mentioned:Fit
Most expensive purchase fail
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want wireless headphones that you can talk on the phone with then these are definitely not the ones for you. If you like to listen to music or podcasts but have hair then again, not for you since even with my hair up, somehow the tiniest piece pauses whatever i am listening to. Sure they fit in my ear and stay inadequately but are definitely not nearly as secure as promised since they have randomly fallen out several times even after trying all sizes. They do give you a wide variety of sizes which I wish made up for all the other technical failures of this product.
No, I would not recommend this to a friend Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice item will buy again can’t live without it, surprised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Tchan!
We're happy to hear that you liked the product. Thank you for choosing Sony! -Sam
LOVE THEM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought I would get wireless headphones but now I ABSOLUTELY love them. They are easy to use and I can walk around freely without wires interfering with what I need to do. I wish I had brought these sooner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MAC1, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We appreciate all of your feedback as it helps improve the product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Erin
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best for the price. Does not stay in ur ear. I have tried all of the extra ear pieces with same result. Very low volume when talking but good talk and listening time. Really sensitive touch control.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jupe. we are sorry to hear that the WF-1000XM3 did not meet all of your expectations, The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. If the earbud tips tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units, change the earbud tips to another size to comfortably and snugly fit your left and right ears. Feel free to test them again once done with our suggestions.
Regards,
Carl
- Cons mentioned:Fit
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds do not stay in my ears. None of the ear piece sizes work. I’m going to try and return them if possible. Also, I thought they would work to watch movies while traveling on the tvs on the seat backs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Mitch!
I'm sorry to hear that our headphones failed to meet your expectations. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Thanks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanksgiving day is good too but we will be home in the next week and then we’ll be back here for a bit and we can do it all together for a few days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyFan, Fantastic! We're really happy to hear you love everything, especially the incredible sound quality and excellent noise cancellation of your WF-1000XM3 headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony Headphones Connect app. This will give you the ability to use our ASC (Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess
Gym headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones specifically for gym and airplane usage. The size of the headphones is perfect and the touch operation is great. Also, the phone app customizations are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YukonCornelius, Thank you for this amazing review! We're pleased to hear that you like the overall features of the WF-1000XM3 True Wireless Noise Canceling Headphones and that it is helping you stay fit in the gym. Good to know you're utilizing the built-in equalizer on the Sony headphones connect app. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Cons mentioned:Connection
Not Worth the Headache
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these February of 2020. I've had multiple issues since. I used them for my commute to work and the gym. They lose connection frequently, which is super annoying when you don't have the case on hand to reconnect them. Currently the right headphone does not play audio, went through Sony tech support only to be told they cannot help me because my product is out of warranty. This product is not worth the headache.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Naruto,
We're sorry to learn you're having multiple issues with your WF-1000XM3. We'd love to troubleshoot this and make this a better experience for you. Please make sure that your headphones are running on the latest firmware version (via Sony Headphones Connect app). The software includes key features, applications, bug fixes, and feature improvements.
For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
If sound is heard only from one side, follow the steps from this link to resolve the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Everything is good except that the box is too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good except that the box is too big.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, soapcmu!
Thanks for the feedback. We will forward this feedback to the right department. Enjoy your headset!
Regards,
David
Good product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like that these are true wireless and the carrying case is magnetic and gives extra charge. I’d buy again. Not sure if their is a mode but I’d like to have them on noise cancelling all the time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cori, We are happy to know that you like your new Sony wireless noise canceling headphones. The noise canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Cons mentioned:Connection
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst earbuds I’ve ever purchased. It really doesn’t help that they’re over $200. None of the earbuds fit in my ear, oh well. But the sound quality isn’t that great for its price tag, and the sound is constantly dropping. I can listen to music for a max of 15 mins before the audio completely cuts out, my phone is saying it’s still playing music, but the earbuds aren’t playing anything. Extremely disappointed in these earbuds, and even more disappointed that I missed out on my return time, because I would never use these earbuds if I knew how terrible they were for $200.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, littlek3000!
We regret to hear about this. To obtain the best fit and prevent the headsets from falling out, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. And also, The WF-1000XM3 have a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Great product, not very convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this device to use it with my 2 phones (Android & IPhone) but I need to disconnect from each other, I can’t connect both phones at the same time. For me that’s a heartbreaker... excellent sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Ivan!
We are sorry that you are not entirely satisfied with the headphones. The WF-1000XM3 does not support multipoint connection. Please be assured that we will take note of your feedback and pass it to a relevant team.
Regards,
Erin
- Pros mentioned:Sound quality
Great inside, not so outside.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise canceling were outstanding indoors. BUT, outside, in any wind, there was horrible wind noise that I could not get rid of.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 1031Spook,
We're glad that you like the sound quality and noise canceling function of the headphones. If the noise-canceling function or ambient sound mode is turned on, the ambient environment may increase the wind noise. In this case, change the settings to Wind Noise Reduction in the Ambient Sound Control settings on the Sony Headphones Connect app.
Note: If the wind noise is still loud, turn off the noise-canceling function and ambient sound mode.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Cons mentioned:Fit
Meh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok. I had high hopes, but don't stay in the ears well. Don't last very long on the battery. Nice storage case to recharge, you will need it to get through a day.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Snappy,
Thank you for taking the time to review your WF-1000XM3 True Wireless Noise Canceling Headphones.
While we're glad you like the charging case, it's unfortunate that you're having problems with your unit. We value your input and appreciate the feedback. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Returned due to noise cancellation quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but just couldn't. They feel decent in the east and sound good but the noise cancellation was no where near the over ear sets. They do help with light rumbling but I wanted it to block voices and they failed miserably there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, BumbleJake!
We sincerely regret that you're not satisfied with our WF1000XM3. We will surely take note of your feedback and use it for the improvement of our products.
For noise canceling function, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
- Romeo
Sony Bluetooth earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to change this headphones out every year . The battery wont hold i charger them it woukd say 100% in 15 mins of use it would say 50% lucky i took out the Warranty on these i would have been screwed .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for sharing your feedback on using the WF-1000XM3 True Wireless Noise-Canceling Headphones. We’re sorry to hear about our experience with the unit. We value your input and appreciate the feedback.
For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
You can also use this link for some helpful information in case you encounter the same issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229317
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
First pair had a broken left earbud out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first pair I ordered had significant static in the left earbud. I traded it in for a new pair which seems to be working fine, but sometimes there is weird thing during calls where the audio fades in and out a little.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyearbud, Thank you for taking the time to review the WF-1000XM3. We regret to hear that you had a static issue with the first headphones that you received. This is usually not the case with our premium headphones. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
• To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess