Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
First pair had a broken left earbud out of box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first pair I ordered had significant static in the left earbud. I traded it in for a new pair which seems to be working fine, but sometimes there is weird thing during calls where the audio fades in and out a little.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyearbud, Thank you for taking the time to review the WF-1000XM3. We regret to hear that you had a static issue with the first headphones that you received. This is usually not the case with our premium headphones. We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
• To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Excellent sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried four different brands and these are the best. Nothing will get rid of 70+ dB noise though. Easy to use. Multiple configurations for the left and right ear touch pads. Best for the price.
I would recommend this to a friend- Pros mentioned:Sound quality
Not comfortable and heavy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound fantastic when connected to 360 music platform. Big and heavy in ears so not comfortable after 20-30 min or more. Don’t use it after purchase and using twice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AirPods,
Thanks for sharing your honest review with your new WF-1000XM3 headphones.
While we're glad to hear you like the sound quality, we regret to know that you're having constant pressure on your ears after a few minutes of use. We value your input and appreciate the feedback. Please allow us to help you and turn this into a better experience. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
We want to make sure you’re taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Liz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves these original purchases made to match headset for my daughter she staying with AirPods so he but ended up a separate gift he loved
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizz, We're very grateful for this positive feedback! Thank you for this amazing review of your WF-1000XM3 earbud headphones. It's amazing to hear you are enjoying the excellent audio quality and overall features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for your purchase and for choosing Sony! -Jess
This was a requested Christmas gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great gift for someone who pointed at them in the store and said he wanted it for Christmas. He wears them a lot. They are working great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXGranma, That's great! We're glad to hear that! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating! Jay
Frustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice in size and weight, but annoying to try and figure out how to answer and hang up a call, press 1 time for this 2 times for that smh, unnecessary stress. I won't do that again. Bose is worth the money 100% better
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Rich full relaxing sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless noise canceling earbuds are some of the most comfortable earbuds I have ever used. From the box after a full charge I was able to get 6 straight hours of use before the right earbud died on me. The case is great being able to charge the earbuds without needing to be plugged into the wall. The case is small and can fit into your pocket or purse taking up very little room. Pairing to my iPhone X was quick and without any issues. I pulled the earbuds out of the charging case, put them into my ears, turned on the phone’s Bluetooth and paired right away. These little powerhouse earbuds sound fantastic! I love being able to tweak the audio to my preferred sound settings with the Sony Headphone Connect app. Using the app to change the earbud button function is a plus. The noise canceling is beyond what I was expecting. I didn’t think earbuds could come close to over the ear headphones in that area, but surprise they are amazing! The adaptive ambient sound being on being on during workouts is a plus! I can hear the music without compromising safety. The earbuds stayed in place during my workout and felt quite comfortable. I was nervous one would fall out, but never happened. The call quality was better than using just my phone. I could hear the other person very clearly and they let me know they could hear me much better than when just using the phones built in microphone. Overall I was very surprised at how much I enjoy the quality of these Sony Noise Canceling earbuds. They are comfortable and built really well!
I would recommend this to a friend - Cons mentioned:Volume
Not loud enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Earbuds are built great. That's about it. The soundstage is not wide enought. Not fright enough. The volume also seems capped off. I'm returning these as these are not worth the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, BassPound78!
We're sorry to hear about this. Please follow the steps on this link to fix the issue with the low volume: https://www.sony.com/electronics/support/articles/00230635 -Sam
- Cons mentioned:Fit
WF-1000XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones not secure in my ear, fall out frequently. Tried all of the different ear pieces provided. Also experience frequent sound issues when connected to a computer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Disappointed, We regret to hear that you are having issues with your headphones. We can perform a software update to isolate the sound issue. The software update includes key features, applications, bug fixes, and improve the connection of the headphones. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great if you know how to actually work them. I couldn’t figure out how to generate call not how to answer a call. Could be operator error. As far as noise cancelling I expected to hear no noise. Not what I expected for the price.
No, I would not recommend this to a friend- Cons mentioned:Fit
Not What I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality was good, phone quality terrible, people said it sounded like a tunnel plus they kept falling out of my ears. Had to return
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, shutterlogic!
We are sorry to hear this issue with your unit. Our apologies for the inconvenience that this may have caused. Please allow us to help you and make this a better experience. Please send us an email at [email protected]
Regards,
David
High quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now that these have been out more I would definitely recommend these as a best bang for your buck, immersive 360 audio is amazing and I can’t wait for the xm4!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1van, We're glad to hear that you appreciate the high quality of the noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for the recommendation! Jay
Good buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent earbuds. They are difficult to connect to a MAC but this might be a MAC issue. Mic works well for remote meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Tony! We're really glad that you like the superb features of these earbuds and the mic works great for remote meetings. The WF-1000XM3 connects to a computer that supports the Advanced Audio Distribution Profile (A2DP) Bluetooth Profile. You may also find this link helpful on how to pair (connect) your Bluetooth speaker or headphones to a notebook or desktop computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00196750
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for sharing your feedback and for choosing Sony! -Jess
Alright
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of music was absolutely fantastic but for calls I was not pleased at all. I couldn’t hear what was said clearly. I did enjoy the music but I made just as many or received just as many calls as I listened to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elainejaysway1, we are glad to hear that you like the sound quality of the headphones. We are sorry if you have an issue when using the headphones calling. A firmware update to improve phone call sound quality for your WF-1000XM3 Truly Wireless noise canceling headphones is now available. Please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads for update instructions. Also, a video tutorial on how to easily perform the update is available at https://youtu.be/4b0TDTk1OuU.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Okay headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the over-ear models, mine specifically have a crackling issue that seems to be semi-common. Not sure if they were worth the price. But they do the job for Skype/video/voice chatting.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, thank you for purchasing our WF1000XM3. We are sorry if you're having a crackling issue. Please follow the recommended troubleshooting steps on the Help Guide below to isolate the issue. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Cons mentioned:Volume
Over priced headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for when I worked out but they really didnt go loud enough for me. The app to download will offer you a quality sound, but they don't go loud enough in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DG92Til,
I'm so sorry to hear you're not satisfied with our WF-1000XM3. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Can't use right earbud alone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.According to reviews I should be able to use either earbud by itself while the other one charges. With mine I can't. 1. I can use the left one while the right one charges. 2. If I try and use the right one while the left one is in the charger it will not connect. 3. If I'm using both buds, and I put the left one in the case, the right one immediately disconnects. 4. If I take the right one out of the case by itself, it powers on and gives battery status, but will not connect. Have followed reset and initialization procedure from the sony product troubleshooting page, with no change in behavior. Without this issue I would give them a 5 star rating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Aero!
We are sorry for the inconvenience this may have caused you. Please follow the guidelines below on how to use one headset by itself.
1. In the Sony Headphones Connect app, set to OFF.
2. By design: if Google Assistant is assigned to one side, only that side can be used by itself. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002395214.html
e.g., If Google Assistant is assigned to the left headset, the right headset can be removed and/or placed in the charger case and the left headset will continue operating by itself. If instead the left headset is placed in the charger case or removed from the ear for at least 5 minutes (i.e., unless Auto Power Off is set to OFF)—the right headset will automatically pause/stop and can not be operated by itself.)
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Sony Social Support
Not Happy Customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the earbuds about years earbud is not working. I workout every day and the selling part was it is waterproof sweat proof.
I would recommend this to a friend- Cons mentioned:Connection
Disappointed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad interface through the app. Very glitchy, keeps losing connection to the right ear. Heavy, easily falls out of the ear. I ended up replacing them with the AirPod pro
No, I would not recommend this to a friend Sound quality not as good as my other set.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a set of Beats wireless earbuds. These are said to have superior quality than the beats but I have not found this to be the case. The beats are a better buy. The ear buds are good quality but for the $$$ be very selective.
No, I would not recommend this to a friend