Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Would not stay in ears!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these buds because they would not stay in my ears during regular walking exercise, the sound quality is very good.
No, I would not recommend this to a friend 360 sound quality and the bass
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really needed this mouse to help me with my new laptop. I have been able to navigate with ease. The connection is great no blemishes or hiccups. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FOXBODY, thank you so much for the perfect star rating! We are truly happy to hear you are satisfied with the fantastic sound quality- especially the 360 audio and bass sound of our WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.
Thank you so much for choosing Sony!
- Romeo
Not Happy Customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the earbuds about years earbud is not working. I workout every day and the selling part was it is waterproof sweat proof.
I would recommend this to a friendGreat set of earbuds!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great earbuds, I thought I regret spending the amount but they’re too great. One of my favorite features is the ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omar, Good to know your investment is worth it. We're truly happy that you like the amazing sound quality and ambient sound mode of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
Great sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my mom as a gift. I have a pair myself and we both absolutely love them. Really easy to use and configure. Even for my mom who is not tech savvy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tommy, Wow! Thank you for the awesome feedback! We're glad to hear that these headphones were a great gift for your mom. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for trusting Sony! -Jess
Inferior Ear Seal
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bass and noise reduction compromised due to poor fit, regardless of tips used. It might be an issue with my ears, in particular, as many other reviews did not show this issue. Mids and highs were excellent, though.
No, I would not recommend this to a friendgreat product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife for Christmas and she uses them all the time, not just for listing to music, but also for hands free phone use. Great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dlang,
Great! We're glad that your wife is enjoying the sound and call quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Cons mentioned:Volume
They are horrible!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a headphone junkie and these are by far these worst headphones/earbuds I have ever owned!! The sounds sucks , they are not loud at all , when I get I coming phone calls the person on the other end can never hear me fully, they cut in and out constantly , they are not very comfortable , I will never buy another set of earbuds from Sony ever again after I wasted money on this pieces of junk! Don’t waste your money on these! There are better option I’m sure of it!! And probably for less money.
No, I would not recommend this to a friend Do nor recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For rhe price you cannot control the volume and just under a month the pause feature stop working. Oh course I don't have insurance so no taking back and it exceeded the 15 day grace period.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dissatisfiedcustomer,
Thank you for sharing your feedback with us. We're sorry to hear the issues that you are having with your WF1000XM3 headphones. We'd like to help make this a better experience. When playing music, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Headphones Connect” smartphone app and adjust the volume in the app.
When talking on the phone, adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume in the app.
Resetting and initialize the headset to restore factory settings may help resolve the issue if your headphones is not working properly. For reference, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris
Sounds Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great as advertised. The only flaw was the Sony software did not work on the iphone 6 that I had planned to use for my music. It still worked anyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewed, We are happy that you like the sound quality of your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Please ensure your headphones are updated. The software update improve the performance of the headojhones and include key features, applications and bug fixes: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads. Thank you for choosing Sony! Vincent
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear pods were great for my husband who is not very tech savvy. He was able to set them up without assistance and has been using them since he opened them Christmas morning.
I would recommend this to a friendInsecure Fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These claim to have a 3-point securing mechanism that locks the earbud into the ear like the WFXB700. It does not. What does this mean? If you have perfect ears that exude no wax, never deform nor sweat, they will stay in your ears. Otherwise you will be constantly having to readjust, pick them off the floor and reinsert, because other than the nebulous "friction" they do not have any actual securing mechanism. Probably going to Samsung Galaxy Buds+, they at least have both the lock-ridges the WF1000 lacks and the app support the WFXB700 lacks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Miles, We regret to hear you're having some issues with regard to the fit of the headphones. To obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Perty good shiznit ngl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing how you can change the bass and treble and all that and all the features of them. Only problem is the sound quality isnt amazing. Its not that bad its just not amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derekshumer,
Thank you for the feedback on your experience with your WF-1000XM3 Wireless Noise-Canceling Headphones. We value your input and appreciate the feedback regarding the sound quality of the unit. For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
Also, for optimum performance, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Regards,
Jess
Great but!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a pair of Sony-WF-1000XM3 True Wireless Noise Cancelling In-ear Headphones....."Very Great buy". One of the top pair of earbuds that I own. Recommended highly!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, edubb13!
We would like to thank you for your recommendations and for this amazing review!
Regards,
Sam
Thumbs up. Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase and price. Based on reviews on this air buds we decided this would be the perfect gift for our daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Popi61, Awesome! These headphones are a great gift ideas! It's really amazing to hear you are satisfied with your purchase and we also can't wait for your daughter to enjoy her new WF-1000XM3 Truly Wireless Noise Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase and for choosing Sony! -Jess
Good sound. Great app.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of daily usage I have adjusted all the settings on the app to my preferences. My guess is that most negative reviews are from not using the app accordingly.
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fortunately, and like always, I purchase the extra protection. Right off the bat I noticed even with changing bud sizes they never really stayed snug in my ears, but I could deal with that, as I used them laying in bed. but back to the add protecting, they stopped holding a full charge within an extremely short period of time but after the return period. Best Buy rocks and let me under the protection plan i purchased swap them out and pay a little difference for the AirPods Pro. I ABSOLUTELY love my AirPods Pro's and would reccomend those in this price range,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TreadSoftly, We regret to hear that the headphones had to be returned. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. One of the possible resolutions to the power issue is by updating the firmware of the unit. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. -Vincent
Does what it says they will
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not apples to apples comparison but if you want real noise canceling buy the Bose QC over the ear headphones. The Sony’s new offer some degree of noise canceling
I would recommend this to a friend- Cons mentioned:Connection
This was not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was suppose to be able to use one at a time but only could use the right ear never the left. Would connect to internet while bus were still in case. Did not like
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Trash!
To resolve the issue with the left ear, please follow the troubleshooting steps provided on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229323 If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Bass, Battery life, Sound quality
Simply AMAZING
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say I was amazed when I first put in these earbuds and started listening to my music. The sound was stunning. It was as if I was wearing top of the line over-the-ear headphones with full tight bass. I have certain recordings I use to ‘demo’ headsets and the WF-1000XM3 came through with flying colors. Pairing was effortless, just make sure they’re fully charged and then remove from the case. That’s it, they connected right to my phone. From this point on when I removed them from the case they automatically turn on. Take them out of your ears and they turn off after about 5 minutes. Adding the Sony Connect app gave total control of many of the earbud’s features, including a very effective equalizer. There are so many features to talk about. You put these in your ears and then twist slightly. They lock in and resist falling. I’ve never seen this feature in earbuds before. You turn on noise cancelling either by a tap on the left bud or a control in the Sony connect app. The noise cancelling is phenomenal, rivaling NC by Bose or anyone else. Sony calls the NC processor their QN1e. All I know is it works and works well, background noise from my air conditioning compressor disappeared. I didn’t think it was running. A suggestion though, try several of the different earbud tips supplied with the unit to find the ones which fit you best. At first I thought the NC filter was just “good” then when I trying a different pair it totally locked out ambient noise from my surroundings. You don’t think to try this because we’re all used to “around the ear” NC headphones which wouldn’t require experimentation like this. One fun feature, if you’re listening to your music with the noise cancelling on, you don’t have to remove an earbud if you want to chat with someone. For example, if the flight attendant wants your drink order. By just putting your hand over your left ear, the NC turns off and the music volume lowers, place your order, remove your hand and the system goes back to normal! Answering the phone was easy. I just tapped the left earbud twice. I heard my caller perfectly, and she indicated that I sounded a little like I was on a speakerphone, however my voice was still very clear. This was better than I’ve found with other earbud headsets. Battery life is excellent for earbuds. You get about six hours of battery life. If you need a recharge, 10 minutes in the charger case will give you 90 minutes more of playback time. It’s here that you see a disadvantage of earbuds compared with full size headphones which can give 3 times the battery life without a recharge, however I’ve found no other earbuds which offers a charge this long. I’m really looking forward to my next vacation with these. Finally, I’ve found earbuds with the same sound quality and noise cancelling ability as full size headphones. Previously, packing those big headphones in my backpack, especially when in their case took up much real estate. These I can keep in my pocket and hardly notice that they are in there. That makes these totally worth the price. I think you’ll be as in love with these ear buds as I am.
I would recommend this to a friend