Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Product is ok but the software is a big MEH
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Could be better. The software is all over the place. The mode is switching continuously cause irritation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello LeoNguyen, Thank you for shaing your feedback. We are sorry to hear about your experience. If you are having an issue with the "Sony | Headphones Connect” app, make sure the app is updated. You can also reinstall the app to further isolate the issue.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Headache
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what the problem. But when I used it I was headache. That's the first earphones that made me feel like that. So I decided to return it.
I would recommend this to a friendPretty good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Go for the online manual to get started using these earbuds. Seem to be working quite well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PROJR, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We're thrilled to know that you like the sound quality and overall performance of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase! -Jess
Very poor outgoing call audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed after the highly praised reviews I had read (not enough apparently) and money spent (too much). No one can hear me. They hear all sounds around me while on the call, but say my voice is muffled if they even hear at all. I work long hours without time off and could not refund or exchange before time limit. Thanks Sony, for the $230 so-so music earbuds that hurt my right ear canal so I will put them in a nightstand drawer and forget about it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Driver247!
We do apologize for the inconvenience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
- Pros mentioned:Sound quality
Dead after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have really good sound. The noise cancelling is ok. The real problem is that I have owned these for a total of 2 months and the batteries now last a total 15 minutes before dying. I love Sony products so maybe these are a dud but I am now stuck dealing with Sony. Until then, I can at least play through Stairway to Heaven 2 times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GamerDalton, Thank you for the feedback on your experience with your WF1000XM3. We value your opinion and we would like to apologize if the unit did not meet your expectations. While we're glad to hear you like the noise canceling feature and sound quality, we sincerely regret to hear your headphones turn off after a few minutes. If you haven't yet, make sure the batteries are fully charged.
- Connect the headphones to an audio device, computer, or mobile device with Bluetooth.
- If the headphones turn off, listen for the Voice Guidance message. You will hear a voice guidance in the following situations via the left and right units of the headset.
For more information, please visit https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289861.html?search=voice%20guidance.
- Resetting and Initializing the headphones will also help on resolving the issue.
Place the headset in the charging case, leave the lid of the charging case open, then hold your finger to the touch sensor on the left unit for about 20 seconds.
Release your finger when the indicator (red) of the headset turns off after flashing.
Then hold your finger to the touch sensor on the right unit for about 20 seconds.
Release your finger when the indicator (red) of the headset turns off after flashing.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
- Reconnect the headphones to the audio source.
- If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Should you need further assistance, please let us know.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Do not work with PC.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to Win10 laptop, but sound is unlistenable. Crackle and pop and skip. On both of my Win10 laptops. Works fine with iPhone. I bought these specifically for use with PC laptop, so they are useless to me. I upgraded firmware, tried all sort of setting changes, no improvement. When I looked online I found many other people with the same problem. Will be returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mike,
Thank you for your review.
We are really sorry you are encountering an audio issue when using our WF-1000XM3 to your windows laptops. This is definitely not the experience we wanted you to have on our premium headphones.
If you still have the unit, please follow the troubleshooting steps provided on the links below to isolate problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00232102
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00097458
You may also try resetting and initializing the headphones to refresh its content and see if it resolves the issue:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Connection, Fit
Not worth it.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection is shoddy and they don't fit well. Don't waste your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Insignia, We're sorry to hear that you're having some concerns with the fit and connectivity. The WF-1000XM3 have a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”, refhttps://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html “. And we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit and prevent the headsets from falling out, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Fit
Depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was ok. Nothing amazing for the price. They are bulky so they fall out easy compared to other pods
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Noot!
We greatly appreciate your feedback. We'll be informing the team about your suggestions. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Regards,
David
Not worth it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where to start with these? Maybe the fact the in ear detection was never fully correct and often thought it was in my ears when it wasn’t and vice versa. Maybe it was because the app on android was so broken it couldn’t even push a firmware update without throwing an error. If it weren’t for the fact I got these to cover myself when I couldn’t get AirPods then I wouldn’t have bought them, and I’m glad I could return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for choosing and purchasing our WF1000XM3.
We apologize if the unit did not meet your expectations. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
We regret to know that the unit had to be returned. Thank you for sharing your feedback.
We hope that you will shop Sony again in the future.
Regards,
Jess
great heardphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through several headphones and found these are some of the best bluetooth headphones i have used.
I would recommend this to a friendGreat Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these so far. Zero connection issues, appreciate the different ear piece sizes that come with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CJ31, Great! Thank you for the awesome feedback! We're glad you're enjoying overall sound quality of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Cons mentioned:Connection
Bluetooth connectivity sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting from iPhone.. I loved the design but they cannot connect long at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KenKen1009, We're sorry to hear about the connectivity issues you're having with your headphones. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”,
ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Overall great earphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only downside that i find with them, it’s not versatile when it comes to pairing to other devices that are not phones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, DiegoHP!
We're sorry for the inconvenience. We would like to know more about the issue and help you out. Please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up and use .I like the fit and the sound the Bluetooth is very easy on all my devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logitec, We are happy that you like your new Sony headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! -Vincent
Great sound, but....
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.....did not work well for phone calls. Consistent complaints from those on the other end. Swapped for Jabra Elite Active 75ts, and love those.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, TheCraw, We regret to hear that the headphones had to be swapped. Updating the firmware of the headphones is one of the possible resolutions to the issue you had. The software update includes key features, applications, bug fixes, and feature improvements. It can be downloaded from this page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads. Despite the call quality issue that you experienced, we are happy you liked the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We value your input and appreciate your feedback about the headphones. Thank you. -Vincent
Great sound with alexa
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little buds. Wanted some buds that had Alexa on them. Easy to use. got them for a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mack, Perfect! We really love to hear you like the great sound quality, ease of use, features and overall performance of our industry-leading, noise-canceling Truly Wireless headphones. Good to know that your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Cons mentioned:Fit
Keep falling out!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regardless of the interchangeable ear pieces, they still do not stay in you ear very well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds,
Thank you for the feedback on your experience with your WF-1000XM3.
We regret to hear that you are having issues with your wireless headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the following links below:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
Should you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
My second pair
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one for myself and another for my sister. It's a very good deal at $128.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, That's nice to hear. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for your purchase. Enjoy! Vincent
They are ok. I'm returning.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd stick with the AirPods pro if the AirPods pro are not uncomfortable to you. The AirPods pro outperform these wireless headsets.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Elivp, We regret to hear that you are returning your wireless headphones. It is recommended to use the right size of earbuds according to the size of your ears and giving them a slight twist to slide the earbud deep into your ear to be more comfortable wearing the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We appreciate your feedback. -Vincent
Don't bother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT cancel out background noise at all, very disappointed
No, I would not recommend this to a friend