Customer Ratings & Reviews

Hi Eguy, Wow! Great to hear you love the comfortable fit and overall features of your Sony WF1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam

Hi MinnesotaGuy, We're thrilled to hear you love your WF1000XM3. Please follow the troubleshooting steps on this link to pair the unit to your computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00008539

If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music.

Thank you,

Sam

Hi Disunique,

Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Regards,
David

Hi SirAwesome, Excellent! We are extremely pleased it suits your needs and expectations! Good to know that you are satisficed with the overall features of your new WF-1000XM3. At Sony we strive to put forward the best possible products for our customers. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Worthy, thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Canceling Headphones. Good to know that you are enjoying the amazing sound quality and overall features of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi MikeyBones, Great! We're glad that you're having an excellent time with the amazing features and sound quality of the headphones. We appreciate the recommendation. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi RocknRoll5150, We regret to hear that the unit had to be returned. Aside from adjusting the equalizer, we also suggest that to ensure you get the best sound quality, using the "headphones connect app", please set the headphones
Bluetooth Connection Mode to “Priority on sound quality”, REF:

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html.

And also, make sure to select the earbuds that best fit your ears to obtain optimal sound quality.

Thanks for sharing your feedback. -Sam

Hi Chuck,

We're sorry to hear that you are having some intermittent audio issues. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. As a suggestion, you may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem. Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads

For additional troubleshooting, refer to the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00232102

If you continue to experience issues, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Daughter, Wow! That's very cool to hear! We're glad your brother likes the excellent sound quality and overall features of our industry-leading, noise-canceling Truly Wireless headphones. Good to know that these wireless headphones were a great gift for your brother. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess

Hi Teetee1234, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Nosie Canceling Headphones. We are thrilled to hear you are enjoying the exceptional sound quality and you find it easy to use. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi jetli, We regret to hear about the connectivity issue you had with your WF1000XM3. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”, ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html

We hope you consider our products in the future. Should you need any assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Regards,
Sam

Hi, Soundguy! Thanks for commenting! We're glad to hear that you're satisfied with our new earbuds. Thank you for choosing Sony! - Romeo

Hi Misa,

Awesome! We are glad you and your wife like the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Thank you for choosing Sony!
David

Hi Conquelis, Thanks for sharing such a wonderful shopping experience. Good to know that you're enjoying all the improvements we made on these truly wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess

Hi Moe11,

Thanks for sharing your experience so far with your new WF-1000XM3 headphones.

We apologize that it didn't live up to your expectations. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Please refer to the link below for more details.

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html

• For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM3 and maximize the volume to your liking. There is even an EQ for bass and treble sound. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
• For noise canceling, please try adjusting the noise canceling function and ambient sound mode (Ambient Sound Control) from the Sony Headphones Connect app and see if it resolve the problem. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit our support website.

In any case that you need our assistance, please follow the instruction below on how to contact us.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!

Sincerely,
Jess

Hi, KyleNass!

We're glad to hear that! We appreciate you sharing this wonderful feedback! -Sam

Hi LG65OLEDTV, Thank you for this amazing review of your WF-1000XM3. We're glad you love the easy Bluetooth pairing, ease of use, sound quality, and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Value, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you like the sound quality. Your feedback is greatly appreciated. The noise-cancelling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess