Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
My son loves them
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son got these earbuds for Christmas, he loves them. He has them I'm his ears majority of the day.
I would recommend this to a friendHappy son
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this gift for my son and he really likes it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AirPodsPro,
You made the right choice! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound but uncomfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling feature was great but I couldn’t get past how uncomfortable the fit was
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eggogriego,
We appreciate that you like the noise-canceling feature of our newest earbuds. I understand that you're not comfortable wearing them. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
If this does not help, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Outstanding service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One again best buy geek squad come to the rescue. Only wish i was half as smart. Thanks,Terry
I would recommend this to a friendAwesome!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is amazing!! I had the Samsung buds then when I bought these Sony buds I fell in love!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Changito, We are glad to hear that you love your new Sony WF-1000XM3 wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Make sure to, download the Sony | Headphones Connect App. We are sure you are going to love the app too. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
awesome divice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awsome device and fits in mu ear perfectly would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Choe, Wow! That's very cool to hear! We're really happy you are enjoying its amazing functions and that they fit your ears perfectly. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess
Better than Airpods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only ear buds worth the purchase! Love the extra small ear pieces!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IndyCool,
Awesome! We're glad that you are happy with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
Sony earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony earbuds are great but it takes some getting used to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Browneye3, We are so glad to hear that you are happy with your new WF-1000XM3! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. -Carl
- Cons mentioned:Fit
Didn't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.None of the ear tips had a snug enough fit for even a few moments of listening. Very disappointed, as I have owned many iem style earbuds in the past from various brands, mostly a few sennheiser's. Very sad, ended up with the galaxy buds live and they fit super snug! Can headbang all day no problemo, even!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pickle,
Thank you for the feedback on your experience with your WF-1000XM3 Wireless Noise-Canceling Headphones.
We're really sorry if our WF-1000XM3 did not meet your expectations. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
Your feedback about the earbuds fit is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products.
If you need further assistance, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Excellent Better than Apple
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was knowledgable and helpful. These were better than ibuds and great. They work well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BestBuyOnly!
Good to know that you're happy with your purchase. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Music was awesome nobody get hear me talking throu
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned them because nobody could hear me... Does dam review is being picky if it doesn't submit I'm going to just delete it
No, I would not recommend this to a friendSony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product Works as advertised Definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ABBA, Perfect! You definitely made the right choice! We're truly pleased to hear you're happy and overall satisfied with the superb sound quality and excellent noise cancellation of your WF-1000XM3. Good to know your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing this awesome feedback and for choosing Sony! -Jess
- Cons mentioned:Fit
Wack
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly I had to return them. They kept falling off my ears and it was loud loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Piggy, We regret to hear that your wireless headphones had to be returned. It is recommended to select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. The volume can be adjusted using the Sony Headphones Connect app and the connected music device. We value your input and appreciate your feedback. -Vincent
Best wireless earbuds in the market!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun isn’t something one considers when balancing the universe. But this… does put a smile on my face.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Thanos! That's great! We are glad that you are satisfied with the product. Thank you for choosing Sony. ~Ralph
Earbuds love them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these and I won’t get other brand besides Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, Perfect! You definitely made the right choice! We're truly pleased to hear you are happy and overall satisfied with the amazing sound quality and excellent noise cancellation of your new WF-1000XM3. Good to know your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great price, good service and quick delivery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerome45, Thanks for sharing such an awesome shopping experience. We're delighted to hear your purchase went well and you are enjoying the incredible sound quality and impressive features of your new WF-1000XM3 Truly Wireless Noise Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Pros mentioned:Bass, Battery life, Sound quality
The new best earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my previous review of the Sony WF-SP700N headphones, I called them the best true wireless earbuds available. Sony has now improved on that product with the WF-1000XM3 model. My ONLY two criticisms of the 700s were the battery life - they were only good for 1 1/2 to 2 hours and often conked out mid-flight - and the fact that the noise cancelling feature would pick up and amplify some wind noise. The new model has addressed both of those concerns while retaining all of the features that make them best-in-class. They now claim 6 hours to a charge (with three more charges in the case), although I haven't had a chance to test that claim fully. I have, however, tested them in the wind, and I can verify that they are much improved. They still have access to the Sony headphones app, which enables you to select from various preset equalization configurations or even configure some of your own. The bass boost on these is incredible - nearly as good as the over-ear models. The on ear controls are the same, but instead of buttons, there are now touch-sensitive areas. One side will switch between noise cancelling modes, and the other provides music player or phone controls. You can also use that side to access Siri with a long press. (Supposedly also Google Assistant, but I tested on iOS). Sony also managed to take ear buds that were already light and make them slightly lighter, and the in-ear fit is a little easier and better. They also added the feature where the earbuds can sense when you take one out of your ear and will automatically pause your music. So, Sony took the best true wireless earbuds out there and made them even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, bradcon!
Thank you for sharing your feedback about the headphones. We are glad that you're happy with your purchase. If you experience an issue with Wind Noise, please see this Knowledge Base article to help alleviate the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229342
Thank you for choosing Sony!
Erin
Ear phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear budd would recommend it, a bit pricey but buy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumer, Great! You definitely made the right choice. We're really happy to hear you're very satisfied with the excellent sound quality and features of your new WF-1000XM3 Truly Wireless Noise-Canceling Headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess
Christmas Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for anyone. Who doesn’t use these now
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deebe, These headphone are great gift ideas! We really love to hear your purchase went well and you are enjoying the amazing features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your feedback and for choosing Sony! -Jess
Perfect
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift and great price! Customer service was great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Nice! Thanks for sharing such an awesome shopping experience. We're truly delighted to hear your purchase went well and you like the reasonable price and great features of these headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for choosing Sony! -Jess