Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
sounds great except for calls
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love these but ill probably ditch them. Everything is perfect but they're horrible for call quality
No, I would not recommend this to a friendterrible earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big sony fan, I have a sony camera and sony headphones but getting these was a terrible sony experience. Their sound quality was terrible to me, so little low end even compared to my airpods. They felt uncomfortable in my ear and the noise cancelling was terrible. I ended up getting XM3 headphones and I'm very impressed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rackanak, we are sorry to hear that the WF-1000XM3 did not meet your expectations when it comes to sound quality and comfort. Updating the headphones using the Sony Headphones Connect app will help improve the sound quality of the WF-1000XM3, also it has an equalizer feature that you can use to fine tune the audio to your liking. The WF-1000XM3 also comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. If the earbud tips tend to come off or you feel that there is insufficient low frequency sound and a difference in volume between the left and right units, change the earbud tips to another size to comfortably and snugly fit your left and right ears.
Regards,
Carl
Gift
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife. She's happy with them so I think they are wonderful.
I would recommend this to a friendEarbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great very easy to use. Just what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsunglivingroom,
Awesome! We're glad to hear you found the best headphones that suits your needs and expectations. Nice to know you like the ease of use with this unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! - Kris
Great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. We tried Powerbeats and they were uncomfortable. These are much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Batman5150, That's great! We're happy to hear you're comfortable wearing our newest earbuds. Thank you for commending Sony! - Romeo
Sony earbuds rarely disappoin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best truely wireless earbuds I've used for the money I paid for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OwOism, Wow! Good to know you're satisfied with your purchase! We're thrilled to hear that you feel the WF-1000XM3 is the best sounding headphones that you've owned for the money your paid for and you're enjoying the overall sound quality of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
Not worth the miney
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hurt my ears after an hour of wear & didn’t have clear phone reception in a semi. Returned the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trucker,
Thank you for the feedback on your experience with your WF-1000XM3.
We would like to apologize if the unit did not meet your expectations. It's unfortunate that the unit had to be returned. The longer you wear headphones, the more your ears may hurt. As a suggestion, you may need to limit your headphone usage. Also, the design may not fit your head and/or ears. They may be too big, too small, or too tight. We recommend to try different designs and shapes to find one that fits comfortably.
We've also released a firmware update to improve the connectivity performance for your WF-1000XM3 headphones. We value your input and appreciate the feedback, it helps us improve our future products.
We hope that you will shop Sony again in the future.
Regards,
Jess
- Cons mentioned:Fit
Very bad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product, it falls out of my ear all the time. For some reason it feel heavy and fall out of my ear, I have changed the tips and still no progress. It’s so uncomfortable to use, don’t take it to the gym you cannot do anything with these earbuds.Do not waste your money on this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dee242,
We're sorry to hear the discomforts that you are having with the headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
If you need assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good! Apparently this review must be at least fifty characters long?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisplayName, Thank you for the awesome feedback of your headphones. We're glad you like the overall features of our WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
Great headphones,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice headphones, don't like that it keeps giving me beeping noise, or going in and out to tell me battery life.
No, I would not recommend this to a friendSony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the most amazing headphones! I highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle, That's really cool! Thanks for leaving us such a great review on the WF-1000XM3. We are so glad you are pleased with the superb features and functions of your WF-1000XM3 True Wireless Noise Canceling Earbuds! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great earbuds, worth a look. They’re one of the best earbuds I’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahu, That's nice to hear. We are happy that your WF-1000XM3 headphones are one of the best you have ever owned. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. You chose the best headphones. Thank you for trusting Sony!
Awesome headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite thing! These are worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Songlistener! Thanks for the cool feedback! We're glad to hear that you're enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thank you so much for choosing Sony! - Romeo
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are great and durable with the warranty they are guaranteed for life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jl4f, We are happy you are enjoying your new headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is not as good as i expected and the noise cancellation is mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikki, We value your input and appreciate your feedback. The way you wear these headphones also affects the overall sound quality and noise canceling feature. We highly suggest choosing the right size of earbuds according to the size of your ears and wear the headphones correctly. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Make sure to update the firmware to improve the performance of your WF-1000XM3 headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned them the next day and purchased the Bose quiet comfort earbuds. For some reason the noise cancellation was not noticeable on these at all. The sound was great, easy to use and felt like quality items however ANC was the reason I made the purchase; they just didn’t deliver in that role.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RoyG, Thank you for sharing your thoughts and experience using our Sony WF-1000XM3. We value your opinion and we would like to apologize if the unit did not meet your expectations. While we're glad that you liked the headphones especially the sound quality and ease of use, we regret to hear that the headphones had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. We hope you will consider Sony again in a future purchase. Thank you for the feedback. -Jess
Dont waste your energy if using with Apple product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have iPhone dont waste your energy. This set needs an app to get the most of it. But I spent most of my time trying to figure out the app instead of playing music and taking calls. You can't beat the native support air pods have. Its not a fair fight really.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlaiseK, Thank you for sharing your experience with your new Sony wireless in-ear headphones. We are sorry you are having an issue with the app. The Sony｜Headphones Connect app is compatible with both Android and Apple devices. The app will help you personalize and customize your experience while using the headphones. To know more, please visit this link: https://www.sony.com.ph/electronics/headphones-connect-app.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Gtrat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. You can listen to music and movies on the go.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iceman, Awesome! We're glad that you appreciate the performance of the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! Jay
Excellent sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for wireless earbuds with ambient sound this is the way to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, We are glad that you like your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
Good stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good product but little bit pricey. Best Christmas gift to my son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AAAA, Awesome! We're glad to hear that you appreciate these great WF-1000XM3 headphones. Good to know that these headphones were a great gift for your son. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess