Customer Ratings & Reviews

Hi Eddie, We are glad that you like your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent

Hi Mowerman, Awesome! We're really glad to hear your husband is happy and enjoying the features, amazing sound quality, noise canceling, and overall performance of our WF-1000XM3! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and leaving us such a wonderful review! -Jess

Hi Tvreview, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Nosie Canceling Headphones. We are thrilled to hear it works great and you're enjoying the overall phenomenal sound quality of our industry-leading, noise-canceling Truly Wireless headphones, WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The headphones offer 6 hours of power and the handy charging case provides three more charges to keep you going throughout the day. That’s up to 24 hours of noise-free listening. With noise canceling off, it’s even longer — 8 hours of power on a full charge, with three more charges from the charging case, for up to 32 hours of play time plus the ability to get 90 minutes of use from a 10-minute quick charge. Thank you for giving the product a perfect rating! -Jess

Hi Lightweightvaccum, That's really cool. We're truly pleased to hear your son is happy and overall satisfied with the superb sound quality and overall features of our industry-leading, noise-canceling Truly Wireless headphones, WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for trusting Sony! -Jess

Hi HillbillyDeluxe, Thanks for sharing your thoughts about your Sony wireless noise canceling in-ear headphones. Please make sure your unit has the latest firmware by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads. The updates include key features, applications, bug fixes, and feature improvements. These headphones will open more features when using the Sony | Headphones Connect app. For more details, please visit this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289900.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi Firefightergamer, Great! You definitely made the right choice. We're glad that your investment is worth it. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing this feedback and for choosing Sony! -Jess

Hello asan730, We are happy to hear about your positive feedback with your new Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent

Hi Dave, That's great! Thank you for the 5-star rating and for purchasing 2 WF-1000XM3s. We're extremely pleased to hear you're happy and satisfied with the amazing features of these headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Reviewbuddy,

Thanks for sharing your experience so far with your WF-1000XM3 headphones. We're sorry to hear you are experiencing issues with the headphones. We'd love to help you troubleshoot your problem. Please follow the steps on the link below to isolate the issue.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229346

Check if the earbud headphones charge or turn on after completing each step.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi LilCMore,

We are glad you are happy with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go.

Regards,
David

Hi Roger, That's excellent! Thank you for sharing your experience so far with your WF-1000XM3 headphones. We're thrilled to hear it works great and you like the incredible sound quality and overall features. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for purchasing our WF-1000XM3 and for choosing Sony! -Jess

Hi Vikram, We're glad to hear it suits your needs and you are enjoying the features of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you so much for your purchase! -Jess

Hello Gene,

That's awesome! We're happy to hear that you're enjoying our industry-leading, noise-canceling Truly Wireless headphones. Thanks for commending Sony!

Regards,

Romeo

Hi Ant9141, That's amazing! We're so happy you are enjoying the sound quality, noise canceling, and overall features of the WF-1000XM3. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hi Cynthia, we're sorry to hear that you have an issue with your SONY. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Mark, Choosing these truly wireless headphones will definitely be worth it! We're really glad you appreciate the superb features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for choosing Sony! -Jess

Hi Josephine, Thank you for the 5-star rating! We're truly pleased to hear you're happy and overall satisfied with your purchase and you are enjoying the features of the unit. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess

Hello, Kevooo34! Thanks for the feedback! We're glad to hear that you're happy with our newest earbuds! Thank you for choosing Sony! - Romeo