Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Not as good as everyone says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me, these were not the greatest in ear headphones. The sound was decent, and the capabilities of these when using the app were solid, but they severely fatigued my ears after long use. I also wasn't happy with the "noise cancelling" nor was I happy with the battery life. These buds have rave reviews online, but they just were not for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pix64, We regret to hear that you are having issues with your wireless headphones. These are not the experience we like you to have. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Make sure to update the firmware of the headphones. The software update improves the performance of the headphones with key features, applications and bug fixes.
If you are still having the same issues, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony In ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best set of headphones I've own! Everything is awesome about it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, HighSpender! Thanks for commenting! We're very pleased and grateful for your kind words. Thank you so much for commending Sony! - Romeo
Good deal on earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my husband. Best earbuds we have tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Item, That's great! We're thrilled to hear that you feel the WF-1000XM3 is the best sounding wireless headphones that you've owned and you're enjoying the features and overall sound quality of the unit. Good to know you're satisfied with your purchase! We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
Office
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I have use them for years!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aggie031, We are glad that you are happy with your Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! Vincent
Good for listening to music
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good for working out or jogging. They stay in your ear well.
No, I would not recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay I am taking the day off and I can send it to you in the morning
I would recommend this to a friendGood speaker, bad mic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and returned them the following day because I got too much interference on my microphone
No, I would not recommend this to a friendSony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones but not so good for the gym or running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adapter, Thank you for the 5-star rating! We really appreciate your feedback on your new Sony headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Sam
- Cons mentioned:Fit
Blutooth Stopped Working after 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luckily due to the Coronavirus, BB extended their return window. I'm taking these back next week because they would no longer connect to Bluetooth. They also kept falling out of my ears no matter what tips I used and even purchased new ones. Impracticable to wear and uncomfortable.
No, I would not recommend this to a friend Great BlueTooth earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re excellent. Never had such convenience in a Bluetooth Product.
I would recommend this to a friendWonderful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy service, very efficient and great staff. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wilson, Great! Thank you for sharing such an excellent shopping experience of your WF-1000XM3. We're thrilled to know that you like the sound quality and overall performance of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better than the overpriced apple airpods pro. buy these instead
I would recommend this to a friendBrand response from SonyListens
Posted .Hello barsh. We are happy to hear your positive feedback. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent earbuds. I only wish they were waterproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechBuyingFool, We are happy that you like the quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. We appreciate your feedback. Thank you for choosing Sony! -Vincent
Excellent Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made! I love these so much!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi katelynn, We are glad to hear that you love our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for giving the product a perfect rating! Jay
Nice Product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another excellent product from Sony. Not too heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ODUSOMO, we are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
Legit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Legit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi V4Vendetta, We are glad that you like your Sony wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent
They are great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great used everyday I would recommend to a friend Great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Piggy62!
Thank you for sharing this positive review. We appreciate your time sharing this feedback. Thank you for choosing Sony.
Regards,
David
Great sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as stated fits easily into ear and connectivity is easy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Mhcc! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. ~Ralph
Sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.However, mic could be improved. With iPhones, call quality is poor.
I would recommend this to a friend- Cons mentioned:Fit
not worth the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hopeful these earbuds would be just what I was looking for, but they kept falling out of my ears - and I tried all the different size combinations. I traded these in for another brand and couldn't be happier!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rucker,
We're sorry to learn if our WF-1000XM3 Truly Wireless Noise Canceling Headphones did not fit you well causing them to fall out. We appreciate your effort on trying all the earbud tips that came with the unit.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, we recommend to gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
We do have good information and detailed instructions on how to wear the wireless headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
We regret to hear that the headphones had to be returned. We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess