Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Great sound.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these headphones when in the gym and at work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmericasTeam, We are happy that you love our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
Great for working out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Great for working out and traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Tash!
We are happy to hear that you are satisfied with this unit. We are always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!
~Earl
- Cons mentioned:Connection
Horrible. Keeps disconnecting from phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write reviews but these EarPods are horrible. They keep losing connection to my phone. I’ve done all the updates, read all the help articles/posts. And no matter what I try the EarPods drop connection to my phone the middle of every call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rnalette, We regret to hear that your wireless headphones keep disconnecting to your phone. You have the ability to set the priority of these headphones to either sound quality or stable connection. Stable connection can improve the usable distance of the WF-1000XM3s. If you are listening to music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Disconnect during phone conversations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $200 ear buds I expected excellent quality. The ear buds discontent on every single phone call over 20 mins long. Every. Single. Time. The people I talk to daily now expect that this will happen at least once while we're talking. After 30 seconds, they will reconnect. I am so incredibly disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AngieP, We regret to hear that you are having a connection issue with your wireless headphones. This is not the experience we like you to have. Please make sure to update the firmware of your unit. The update includes key features, applications, bug fixes, and feature improvements. You can also test the headphones by connecting to several different smartphones to further isolate the issue.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good for me but noise cancellation is bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Who ever I’m talking to my my background really loud with it being louder than it is
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2. Animated Tutorial on the Sony Headphones Connect app (refhttps://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
Perfect for working out
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful for workout routines. I enjoy these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, GRIMM! We appreciate your time sharing this feedback! Thank you for choosing SONY! Regards, Jay
Worked for 3 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this as a gift from my wife. It worked great initially, then after two days one of the earbuds quit working. It doesn't light up at all. I tried the "hard reset" that was recommended but it didn't do anything. There was no water damage and I didn't even take them outside. It just quit. I will have to decide if I want to roll the dice with a replacement unit or just return it and go with a different manufacturer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello,
We are sorry to hear the issue with this WF1000XM3. Please check the remaning battery of this unit. Refer to the help guide from the link below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289869.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Regards,
Jay
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wife happy with them easy to pair and loves the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Dreal! That's great! We're glad to hear that your happy and satisfied with our industry-leading, noise-canceling Truly Wireless headphones. Thank you for commending Sony! - Romeo
Good noise-cancellation&quality sound for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as gift for the holidays and they are well liked!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ramiam,
Thanks for the feedback! We're happy to hear that you like our industry-leading, noise-canceling Truly Wireless headphones. Thank you so much for choosing Sony! - Romeo
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Now if I can figure out a way to steal them from my wife!
I would recommend this to a friendVery good sound quality. I would recommend this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use this on a windy day. there is a lot of wind noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Gary!
We appreciate your positive feedback. We are always looking to make SONY better. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
~Earl
Don't waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of these earbuds at all. Sound quality and comfort to me were horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, mperez2064!
We’re sorry to hear you did not have a great experience. With regards to the sound quality and fit, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal sound quality, as well as to obtain the best fit, please refer to one or both of the following:
1. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
2. https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Regards,
Sam
I really liked it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it very much. I highly recommend this......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tgajerry, We are happy to hear that you really like our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Thank you for choosing Sony! -Vincent
Good user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new earpiece . Got it as a father day gift
I would recommend this to a friendNot what i expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned this item my LG are way way better ,t i bought these to use in my office and while on the road the big problem was other wireless item created a huge interference . lots of chatter when connecting to a call . Also adaptive sound would not turn off which created a echoing sound all the time .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greek, We regret to hear that the unit had to be returned. We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you. -Vincent
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best wireless headphones I’ve ever had l.
I would recommend this to a friend- Cons mentioned:Connection
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst pair of earbuds I've ever purchased. Anytime im around someone else with earbuds, the music cuts off every few seconds, completely ruins my workouts at the gym. Returning them at the moment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
We regret to hear the sound skips frequently with your WF-1000XM3 headphones and you consider returning them. We'd love to troubleshoot this and make this a better experience for you. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming.
The communication between the devices will be poor if there is an obstruction between the unit and the connected device. If you still have the unit, as a suggestion, you may try setting the Sound quality mode to Priority on stable connection (via Sony Headphones Connect app) and see if it resolves the problem. For additional troubleshooting, refer to the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00232102
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If the issue still continues, resetting and initializing the headset may help resolve the issue. For instructions on how to reset the earbuds, visit this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves these! He wears them daily!!!!!
I would recommend this to a friendGreat buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could be a little more comfortable but works as advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Griff!
Thank you for the great review! We’re so happy you loved the headphones!
Regards, Sam
Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cuts in and out on its own without touching device
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zaggscreen,
Thank you for the feedback on your experience with your WF-1000XM3. We’re sorry to hear you are experiencing issues with your unit. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
You may be able to resolve some issues by following the steps below.
• Pair the headset and the Bluetooth device again.
• If the issue still continues, Reset the headset.
• Initialize the headset, and pair the headset and the device again.
Please make sure that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess