Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, i got this for my im so happy.
I would recommend this to a friend- Cons mentioned:Connection
Hurts
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things hurt your ears. Idk how they designed these to be comfort because they are not. Numerous issues connecting to iPhone 11. If you really want to continue repairing them then these are the ones for you. I switched back to my AirPod pros
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daroc, We regret to hear that these headphones didn't fit well on your ears. To ensure comfort as well as to obtain the best fit, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html And also, to ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”, refhttps://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html “ and update the firmware to the latest version. Ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads/00016655
Should you need further assistance, please visit the Sony support site and look for Contact Support for different ways to reach us. -Sam
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buds love the ambiance features. Very versatile
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Thanks for the feedback! We're glad to hear that you were happy and satisfied with our newest earbuds. Thank you so much for commending Sony! - Romeo
Great Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome and easy to use .highly recommend .
I would recommend this to a friendNot great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t love these. They are okay but not as good as the AirPod.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jhon, Thank you for taking the time to review the WF-1000XM3. We're sorry to hear that your headphones failed to meet your expectations. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. We value your input and appreciate the feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for the feedback. -Jess
Very Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product using when You Do other chores. Love
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tirisho, we're glad you love our product. Thank you for choosing SONY. ~Earl
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my needs as I use them in all environments
I would recommend this to a friendSony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box came all messed up and When I opened it was all sticky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitbit,
Thank you for purchasing the WF-1000XM3 Wireless Noise-Canceling Headphones.
We regret to hear about your experience with our product. This is not the experience we want you to have. Maybe there's something that we can do to help you. Please contact us.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good earbud. Just feel like it’s going drop from my ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweetness, Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. Good to know that your like our product. We regret to hear that you are having issues with your wireless headphones. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We appreciate your feedback. Thank you for choosing Sony! -Jess
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good working, little heavy...."...................
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Riki!
We will forward this feedback to the right department Thank you for choosing Sony!
Regards,
David
Beats headphones are great for a lot of things
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's so much technology tacticity small headphones
I would recommend this to a friendLove them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little expensive but worth it! Use them everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Ismael!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
Need more improvement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to be more comfort and secure so it won’t fall from you ears
No, I would not recommend this to a friendThis one is ok but not as good as I expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is ok. Major pain is the Bluetooth connection
No, I would not recommend this to a friendSony Earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that I would really enjoy these earbuds over the Samsung earbuds, however; whenever I made a call or someone called me there was always static. So, I have returned these Sony earbuds and am now trying the Samsung earbuds. Sony earbuds did not work for me but they could work for you.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, NYVA76!
Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
David
Not very noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a ok noise canceling earphone... I wouldn't buy it if I had choice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Sean! For the noise canceling function to be fully effective, make sure to choose the right size of earbuds that fit your ears: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. Thank you for choosing Sony! -Vincent
- Cons mentioned:Fit
Doesn’t stay in my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this ear pods is great, but it doesn’t do its main function! Does not stay in your ears! Doesn’t matter if you’re sitting, standing, walking, or running!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, mmobli, We are sorry to hear that your in-ear headphones do not stay in your ears. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling out. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
not bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gets the job done and what more can you ask for? This is it!
No, I would not recommend this to a friendMark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is 1.5hours not the advertising 6hours
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
Thank you for purchasing the WF-1000XM3 Wireless Noise-Canceling Headphones.
We regret to hear that you are having issues with your wireless headphones. This is not the experience we want you to have. Please allow us to help you and turn this into a better experience.
• For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
We want to make sure that you’re taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Not worth the price for sound quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not sound that great. The highs and vocals are way too loud and irritating. The bass isn’t Good enough. The xm4s are much better and the Liberty air pro 3 are absolutely the BEST. The xm3s don’t sound that great
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
Thank you for the feedback on your experience with your WF-1000XM3. We're sorry to know if the unit did not meet your expectations, particularly with sound quality. We'd love to help you troubleshoot your problem and turn your experience around. You can make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music to your liking. This will give you more control over your headphones and their performance.
For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
Also, try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
If you are still having the same issues, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess