Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Impressive and Excellent
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well, I have a new favorite pair of headphones. I haven't owned any earbuds in a while and these are the first truly wireless phones I've ever tried, but Sony has put the whole package together here in a way that easily best my go to over-the-ear noise cancelling cans. Most important to me is that these buds sound outstanding with music. Just hands down good no matter what genre I throw at them. I'm also actually happy and surprised to say that Sony's own Headphones Connect app is really useful, as well. You can use various EQ presets or manually tweak the sound to suit your preference (or just keep things flat), hit play/pause, skip tracks, control the level of Noise Cancelling, use their DSEE HX tech, and more all within the one app. And the noise cancelling here is no joke. Way better than my older headphones in that regard. I've also been pleased with how comfortable they are to use, so far. That's a big issue for me with pretty much all headphones. And you've got 7 (!) different sets of ear tips to help find the perfect fit. Crazy. But this is maybe my favorite thing of all with these earbuds: I've never used another bluetooth device (and I've used plenty) that connect to my phone as easily as these do. The initial set up was an absolute breeze, but it's even easier from there. I take the earbuds out of the charging case. I put them in my ears. They're connected and ready. That's it. You don't even turn the earbuds on or off, they do it automatically. I haven't had to go into settings or Sony's app a single time to get them to connect to my phone (Pixel 3). It's seamless and effortless, exactly as it should be. They connect to each other and everything plays in perfect, balanced stereo. Every time! Bonus points: the packaging is solid and well thought out. I like that I can map the touch controls the way I want to and have Google Assistant right at my fingertip on the left side. The charging case looks awesome, feels premium, and has lights and magnets that make it seem like it's from the future. I like that they came charged out of the box, no waiting to use for the first time. And I just like how the earbuds look. I don't feel goofy wearing these. Things to consider: I've briefly tested call functions and was told that there's a decent amount of background noise coming through my end of the call. The touch functions take some getting used to and there's no way to control volume (to my knowledge). While range away from your phone is excellent, you still may need to keep it on hand. Lastly, I don't think these are really intended to be used while exercising. No mention of being sweat or water resistant, at least. Bottom line, these are awesome.
I would recommend this to a friend Sony 1000XM3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth what they costs. Nice, but honestly. Too pricey.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello digger357, We're sorry if the price of our newest earbuds did not meet your expectations. We will surely take note of your feedback for the betterment of our product. - Romeo
- Cons mentioned:Fit
Terrible Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly unhappy with this purchase. Sound quality no good. Fit, among the worst ever. I purchased the over-the ear-Bluetooth Sony headset after I tried a few more buds. That product is killer good. Stay away from these.
No, I would not recommend this to a friend Great WHEN they work
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never had so many issues connecting to a bluetooth device as these earbuds. And even when they do connect to my computer, the signal cuts out slightly so my audio clicks. My computer is literally directly next to where I sit so distance isn't the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Charley, We regret to hear you are having a Bluetooth connection with your wireless headphones. Please try to update the firmware of your headphones. The software update includes key features, applications, bug fixes, and improve the connection of the headphones.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Regrettable and forgettable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I received a faulty pair, they did at different rates with just normal audio listening, right dies in about 1 hour and left 1 and a half hours. Very dissatisfied with these earbuds as the reviews were mostly stellar. Sad purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JesseB,
Thank you for sharing your feedback on your experience using our WF-1000XM3 True Wireless Noise-Canceling Headphones. We appreciate your honest review. We’re sorry that your experience have been subpar with battery draining quickly issues. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great. If you still have the unit, try to follow the steps below to isolate the issue.
• For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy
Username:
Model Number:
Issue:
Telephone Number:
We value your input and appreciate the feedback as we always strive to make this a better experience.
Sincerely,
Jess
- Cons mentioned:Fit
Bad fitment , buy XB700 instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do not stay in your ears, despite trying every earbud size. Seems they are just too heavy for the chosen design. Any movement at all and they break seal and fall out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bugs,
Thank you for the feedback on your experience with your WF-1000XM3 True Wireless Noise Canceling Headphones. We're sorry if our WF-1000XM3 did not fit you well causing them to fall out. We value your input and appreciate the feedback. We appreciate your effort on trying all the earbud tips that came with the unit.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Thanks for sharing your feedback.
Sincerely,
Jess
Nice earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Full charge only lasted 3 hours, that’s not longer enough.
I would recommend this to a friendnot comfortable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were purchased for my husband who wanted the noise cancellation feature. They were so painful he could hardly wear them and when he did the noise cancellation feature did not work well at all. returned and bought AirPods instead which he was much happier with.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi susin18, we are sorry to hear that the headphones had to be returned. We appreciate all of your feedback as it helps improve the product. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect app: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
Sincerely,
Erin
They work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work, prefer to not have to charge headphones
I would recommend this to a friend- Cons mentioned:Fit
Sony-WF-1000XM3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed at all with this Sony-WF-1000XM3. below are the reasons: 1. too heavy ; was constantly falling out 2. was too after disconnecting and reconnecting for no apparent reason.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamM,
Thanks for taking the time to review your WF-1000XM3.
We’re sorry to hear you are experiencing issues with your unit. We value your inputs and appreciate the feedback. Please allow us to help you and turn this into a better experience.
The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. Feel free to test them again once done with our suggestions.
For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that good when talking on the phone or on the airplane
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Don24!
We're sorry to hear that our product failed to meet your expectations. We would like to know more about the issue and help you out. Please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Not for smaller ear canals
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones kept falling out of my ears even after trying every size ear cup. They would also disconnect from my iPad after 15-20 minutes. I returned them after trying to get them to work for 2 weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi heyjude,
We are sorry to hear what happened. In this case, please allow us to help you and make this a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Hope to hear from you soon,
David
- Pros mentioned:Sound quality
Paring Nightmare
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony had a rough start. The sound quality is excellent and pairing, although not always perfect, was quite a pain. The worst is that my pair that I bought had issues with syncing the left and right.
No, I would not recommend this to a friend - Cons mentioned:Connection
Sucked.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These would drop connection for a briefly about every few seconds. Literally unusable. I made sure they were updated but nothing I tried fixed it. Promptly returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whatevs, we are sorry to hear that you had audio drop issues with your WF1000XM3 headphones and returned the unit. If the unit is already up to date with the firmware, setting the connection to Priority on stable connection using the Sony Headphones Connect app will help improve the issue that you had.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Cons mentioned:Connection
Bad purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues, music keeps cutting out. Always beeping and drops calls. Already trouble shot them and same stuff. Very disappointed..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evaldez74,
Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We regret to hear that you are having issues with your wireless headphones. Please allow us to help you and turn this into a better experience. The communication between the devices will be poor if there is an obstruction between the unit and the connected device.
• For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
We want to make sure you’re taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
- Pros mentioned:Sound quality
terrible call quality on note 10 plus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how this product got 4 and 5 star reviews. Call quality is very disappointing with lot of disturbance and missing words. Great for listening music. But for this price I expected decent call quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Snvs!
We apologize for the inconvenience. Please allow us to help you and make this a better experience. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
David
Not worth the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are an utter joke. The battery with noice cancellation OFF is barely lasting me 4 hours. The case they give you can't stand up on its own...you have to stand it upside down. I'm very disappointed and will be going back to bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Slubru62,
Thank you for purchasing the WF-1000XM3 True Wireless Noise-Cancelling Headphones.
We sincerely regret your experience with our product. We will surely take note of your feedback to improve our products and services.
• For the available operating time of the unit, the usage hours may be different depending on the settings and conditions of use (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html?search=available%20operating).
• Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
We want to make sure that you’re taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF-1000XM3
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
- Cons mentioned:Fit
worst
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. They are overpriced, do not cancel noise, battery life is bad and it hurts my ears to make it even worst. Spend your money on apple AirPods, I love mine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mayi,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We regret you're experiencing problems with your unit. We will surely take note of your feedback to improve our products and services. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely cancelled.
For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app ref: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use
Please refer to this Help Guide link for your reference: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Over hyped junk.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are overhyped and over priced disappointments. They are not comfortable. The sound is average. The noise canceling is subpar and they loose connectivity to each other constantly. Don’t buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wade,
Thanks for sharing your experience so far with your WF-1000XM3 headphones. We regret to know that you're having issues with these headphones. We value all your inputs and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289889.html
- To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
For Bluetooth connection issue: The WF-1000XM3 has a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
Also, for optimum performance, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Comfortable, Great Sound, A+ Noise Reduction
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These truly wireless headphones from Sony sound great, and do a fantastic job of reducing ambient noise. I’ve now had a chance to try them on my daily rail commute and while flying. They don’t block and cancel as much noise as the large, over-the-ear style headphones I’ve used, but they come impressively close. It’s really very convenient to get the high level of noise cancellation that I want in a less conspicuous form factor, not to mention a case that takes up a lot less room in my bag. I’m not exactly the biggest audiophile on the block, but I listen to a lot of music and podcasts while traveling and commuting. Music sounds clear at a variety of volumes, with bright highs and rich lows, and voices in podcasts are easy to understand. The companion app has an equalizer with presets for a variety of moods, plus a manual adjustment option. The active noise cancellation in these headphones really excels, especially when I started to tweak the settings using the app. You can increase or decrease the level of ambient noise that gets through to your ears, and there’s a check box to allow voices through at a higher level than other sounds. There’s an option in the app to automatically change the level of noise cancellation based on your activity level (uses your phone’s motion sensors), but I didn’t really care for that. I liked adjusting settings on my own. The headphones are lightweight, and include several different size ear tips, in two different materials. Once I found the right fit, I found I could barely even notice the headphones in my ears. They fit securely, but there’s no over-the-ear hook option, so I probably wouldn’t use them for running or vigorous activity. There’s a sensor in each earphone to detect when it’s in your ear, and a setting that automatically pauses music when you take one out. That’s been very nice for quickly joining a conversation or listening for an airline announcement. Also, it’s helped prevent me from accidentally activating the touch-sensitive “button” surfaces before I have the headphones in place. Support for Google Assistant has been very helpful, as well, letting me hear more about my notifications without reaching for my phone. While these headphones are compact compared to most other headphones with active noise cancelling, they are a little bit larger than many other truly-wireless headphones on the market right now, and the case is a bit bulky too. Pocket sized if you have a large pocket. The Sony WF-1000XM3 headphones are convenient, with excellent sound, and noise cancellation that’s even better than I expected. They’re a little larger than other wireless headphones, and so is their carrying/charging case, but that’s definitely not a dealbreaker for me. I’m happy with them, and would recommend them to others.
I would recommend this to a friend