Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
Twice the price for half the value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality inferior to my wired ear buds. At the gym it constantly loses its BT connection and ambiant sound and noise cancelling. Returning it and buying OG wired buds. They are pretty, however :-/
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hippycritter, We regret to hear you're having connectivity issues with your WF1000XM3. The WF-1000XM3 have a new Bluetooth chip and an optimized antenna design to provide a stable connection for hours of wireless streaming. To ensure you get the best Bluetooth connection, please set the headphones
Bluetooth Connection Mode to “Priority on stable connection”. ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you still have the unit and need assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Fit
Shoulda bought galaxy buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible design. No matter the fitting i used in my ear they constantly slid out and sounded terrible. Just buy galaxy buds. Thankfully i was able to return them!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HiJuggaloJ, thank you for your review. It is unfortunate to hear our WF1000XM3 did not fit you well and that you decided to return it. This is definitely not the experience we wanted you to have on our premium headphones. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
We appreciate you, and we are hoping you will consider Sony again in your future purchase!
Sincerely,
Romeo
- Cons mentioned:Fit
Keeps fulling out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What ever ear size you use. It well never stay in. I call Sony about it and said they have no way to fix it. I'm just out of luck. Save your money and buy other type.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Cmhshawn, We regret to hear that your wireless headphones keep falling out. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Cons mentioned:Connection
Not good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was mediocre at best. The connection was not good with my iPhone XS. The price is way to high for what they are. I returned and got apple AirPod pros.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Madmanmaddox, We are sorry to hear that the headphones had to be returned. The performance of the headphones will be improved it they will have the updated firmware. The software may also resolves any software-related issues with the headphones.
We value your input and appreciate your feedback about the headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We hope you will consider Sony again in a future purchase. Thank you.
Bad buds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one pair of theses ear buds took them back for a second round got disappointed a second time and bought me a pair of Sony’s not good buds at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tonythegreat, We're sorry to hear about your experience with our headphones. This is definitely not the experience we've wanted you to have. We'd like to assist you and have all your problems fixed. Can you tell us more specifics about the issue? In the mean time, you may check the link below to troublehoot the issue. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00204483.
If you are unable to resolve your concern, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the WF1000XM3: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, -Craig
- Pros mentioned:Bass, Battery life, Comfort
One of my favorite headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has been in the Audio market for a while (think Walkman) and they know a thing or two about it. Pretty much all major movie and music studios use professional grade Sony headphones for their production purposes. I have owned a bunch of over-the-head Sony headphones as well as In-ear ones and they surely did a good job. When I was presented with an opportunity to use Sony's WF-1000XM3 buds, I didn't hesitate to buy them, because I knew Sony would not disappoint me. First of all, these wireless headphones are pretty comfortable compared to the other brands I own, I would suggest that if you are a new user, please try all the available silicon rubber earbuds provided in the box to fit your ear just right. Pairing these with my phone was also easy, just download the Sony Headphones Connect app and you will be set. Within the app, you will find multiple ways to customize your listening experience. What I like about these headphones is its noise cancelling function that kicks in and automatically detects the environment you are in and adjusts to it: if you are walking or in a noisy transport, it knows exactly what to do. You can also use your select presets or your own custom equalizer to make your music sound even better. I would say the charging case looks really cool and has a nice feel, however it could have been a bit smaller, also the lack of charging it wirelessly is something I would suggest Sony add to its next generation. I would also suggest that Sony include some type of water resistance to the buds as well as a way to turn volume up or down by using the touch pad on the headphones. These are the only improvements I can suggest to make these truly wireless buds even better. I like how these buds reproduce sound, its bass and treble are excellent. Most of all, its battery performance is superb! I went on a camping trip and these buds lasted me on and off for 7 days! I also enjoy using the Google Voice assistant perfectly integrated. All in all, these Sony headphones will be traveling with me a lot, no more dangling cords! With 10 min quick charge for 90 min of play time - one cannot ask for more! I look forward to discover what else Sony has in their pockets for us in the future. These headphones were offered to me at a discounted price for my fair review and testing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, We're glad that you appreciate the quality, features, and performance of this unit. We're happy that the unit meets your expectations. Thank you for sharing this feedback and for your inputs that would lead to the improvement of our product! Regards, Jay
Faulty pair maybe
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't work for phone calls. The other persons voice gets robots. I've also had difficulty getting the TouchPad to respond correctly on the first try
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ronnoc08, We regret to hear that you are having an issue with your wireless headphones when during calls. Please make sure to update the firmware of your headset. The software update includes key features, applications, bug fixes, and feature improvements. Take note the only ordinary phone calls are supported. Applications for phone calls on smartphones or personal computers are not supported.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Bad all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried numerous Earbuds and so far these have been the worst sound quality, I downloaded the app and tryed the different settings no luck. I can’t seem to find the perfect one where I can actually hear in a load work place so far I am settling with my beats by dray .also I was working the other day had them on for a few hours and they shocked my left ear 2 times really bad that was the last straw for me. I was thinking of getting the more expensive Sony’s but scared to wast my money . not worth it !!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rach,
Thank you for reaching out Sony! We're sorry to hear that we were not able to meet your expectations with sound quality and issues that you are having with the headphones. This is definitely not the experience we want you to have with us. We'd like to take the opportunity to help and do the best possible for you. For low sound quality, please try some steps on this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Sound good initially then left earbud quit working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these. Initially, I was happy (after getting past the learning curve of switching between devices). Then...exactly two months after purchasing the left earbud quit working. Tried many troubleshooting things (recharging, resetting to factory settings, etc), now I can't even get the right earbud to pair. I might as well have purchased a $250 paperweight! I go to the Sony website to update the firmware (maybe that would help?)...but the firmware update has been pulled from the Sony website. Buyer beware, there is no place to contact Sony and I am past my return date. WASTE OF MONEY!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, fourtofive!
I'm sorry to hear you had such a frustrating experience. We would like to know more about this issue and help you out. please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Fit
Ear pods will not stay in ear
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returning Ear pods will not stay in ear returning Ear pods will not stay in ear returning Ear pods will not stay in ear, returning Ear pods will not stay in ear
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, whywhywhy!
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect
~Zac
- Pros mentioned:Sound quality
do not buy them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried them for two weeks, I also tried the airpods pro and the airpod pros are without a question better quality, and definitely better in noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, jess!
We value your opinion and we would like to apologize if our product did not meet your expectations.
Regards,
Erin
- Cons mentioned:Connection
Horrible on my iPhone XS max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this with high expectations and it flopped starting with poor call quality and earbuds disconnected randomly, I returned them for the jabra elite 65t .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Wilsonbx198st!
We apologize for any inconvenience that you experienced. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
~Earl
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried this product for about two weeks. I did not care for it. the buds bothered my ears too much. I ended up returning them and getting a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thanks for sharing your thoughts and experience using your WF-1000XM3. We regret to know that you're having constant pressure on your ears after a few minutes of use. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience.
We regret to hear that the headphones had to be returned. We hope that you will shop Sony again in the future
Regards,
Jess
- Cons mentioned:Connection
WILL NOT PAIR WITH SURFACE 4 WINDOWS 10
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU GET THESE AND DO THE LATEST FIRMWARE IT WILL CRIPPLE THE BUDS AND THEY WILL NOT CONNECT . NO CUSTOMER SUPPORT DO NOT BUY THESE SUCH A DISAPPOINTMENT
No, I would not recommend this to a friend - Cons mentioned:Fit
Buds not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds don't stay in the ear, it's doesn't matter which one's you use they still fall out the ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buds,
We're sorry if our WF-1000XM3 Truly Wireless Headphones did not fit you well causing them to fall out. Please allow us to help you and turn this into a better experience.
For fit concern, the WF-1000XM3 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. A high-friction rubber surface keeps the noise canceling earbuds snug and secure in your ear so they won’t slip out unexpectedly. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold.
For detailed instructions on how to wear the wireless headset, please check out the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Cuts out and wont connect to laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd say these headphones cutout about once every 15 minutes or so, not to mention my laptop wont even recognize the device. My laptop is more than equipped for bluetooth. Great, inconsistent sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Mote!
I understand that your WF1000XM3/B is having issues with connectivity. Please try following the steps on the link below:
Please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Earl
Sony Social Support
- Cons mentioned:Fit
Too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product hard to fit in my ears without feeling like they would fall out . Got the apple pro air pod instead. Would not recommended.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Jerrifloyd45!
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
Instructional Video https://youtu.be/HnXJ_f2nbb4
~Earl
- Pros mentioned:Sound quality
BAD !!!!! Run, save your money. Apple, NO!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing worth mentioning is the Noise Cancellation function, Superior Quality. All else fails horribly. All of my APPLE products HATE this thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, NikyPoiBowl!
We value your opinion and we would like to apologize if our product did not meet your expectations.
~Zac
Sound quality was pretty good but...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it was just the shape of my ear but after about an hour both of my ears started to ache and when I touched the sensor on the side to pause the music it was unbearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maestrith, We are sorry to hear about your experience. Sony provides different sizes of earbuds to obtain the best fit, to be more comfortable while wearing them and prevent the headsets from falling out. Please select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
Should you need further assistance, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used the AirPods and Jabra 65t and both are far far superior. I was so excited that noise canceling tech was finally available in true wireless earbuds until I bought these. 1. People say I sound like Darth Vader - Tried it on multiple phones. 2. Connection constantly drops. 3. People say they can't hear me, audio breaks up even when I'm right next to my phone. 4. Can't pair with multiple devices at once...really? 5. App connection is unpredictable. Hopefully they work these issues out with new software releases but at this time, these things really suck.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Strader!
We are sorry for the inconvenience this caused you. Please set the headphones Bluetooth Connection Mode to Priority on stable connection.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
Regards,
Erin