Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things are awesome! Noise cancelling is great, I can't hear anything but the sweet music. And it sounds like it's coming from inside of your head. Righteous.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Airpods to these due to loud roommates and oh my did this do the trick. Not only is the noise canceling fantastic, but the sound quality is such a step up!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, tomhead19!
Good to know that you appreciate the audio quality and the noise canceling capability of these headphones. Thank you for giving us a perfect rating!
-Sam
- Cons mentioned:Fit, Volume
Avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I work in the field of professional audio and use Sony products frequently. Knowing the "Sony Sound" I bought these unheard. The sound is poor. The volume limited way below other headphones. The fit s poor. The devices are too heavy to stay within an active ear. Very disppointed in the purchase and would have sent them back if there had been that option. With Apple now having a noise cancelling bluetooth headphone I do not see this product completing in the market place.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Clonky!
“We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
Instructional Video https://youtu.be/_fKkf1cxyY8
~Zac
Good earbuds, now with volume tap control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They added volume tap control. I think they should still make this much more intuitive, with single tap left/right for volume up/down, hold left/right for track back/forward, double tap left ambient/noise control, double tap right play/pause and answer/hang up. They do allow to disable tap controls. They look nice and are comfortable with several foam and nylon sizes. The case looks nice too. The sound profile is opposite the WH900 headphones with a bright treble sound and not a lot of bass. I am very happy with the earbuds and hope they make the tap controls more intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Keith! Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback on the improvement of our product. Thanks for choosing Sony! - Romeo
- Cons mentioned:Connection, Fit
just buy airpods or something
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they keep disconnecting from my phone after a week of owning them, and after a few months they now won’t even turn on half the time i take them out of the case. the left earbud won’t work for no reason anymore and the absurdly bulky case is not worth dragging around. the sound was fine (if only it wouldn’t keep cutting out) and the noise cancelling isn’t as great as they claim it to be
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LALO,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Noise-canceling is ineffective if your earbud headphones don't fit your ears properly. Select the appropriate size earbud tip that minimizes the ambient noise. Check the Adaptive Sound Control settings on the Sony | Headphones Connect app. If Adaptive Sound Control is on, the effects of noise canceling may become weak. If it's on, we recommend turning it off. You may refer to this link for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229318
Connectivity issues may also improve by following the steps on this link:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
Regarding the power issues, resetting and initializing the headset may help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289925.html
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WF1000XM3.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound they are high quality headphones I recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel1208, Thank you for sharing your thoughts and experience with the WF-1000XM3 Truly Wireless Nosie Canceling Headphones. We're very happy to hear you like the outstanding audio and great quality of these headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for the recommendation and for choosing Sony! -Jess
- Cons mentioned:Fit
The worst ever not worth $100 let alone $300
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrrrrrrrible ear buds they do not sit in your ears when you go jogging or even it the grass or walking through through campus no matter what fixtures you put at the end they always are falling out on top of that it’s nothing like it’s advertised on the box I maybe get MAYBE Two hours of music or video play until I hear please charge, I paid $300 plus tax for these and did I mention the battery life? Only last TWO HOURS!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Panos,
Thank you for sharing your experience with our WF-1000XM3 Wireless Noise-Canceling Headphones.
We appreciate your honest review. We would like to apologize if the unit did not fit you well causing them to fall out. We have taken note of your issues. Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience.
The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, when wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and prevent the headset from falling out. If the earbuds do not fit your ears, the design may not fit your head and/or ears. For more details, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. (ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html).
Should you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
- Pros mentioned:Bass, Sound quality
Do not buy these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most useless headphones I could possibly imagine. If you were planning on going the gym or wear a hat/beanie or listening to your music with it pausing every 2 seconds for no reason then I would go with literally any other headphone. Do they play music? Yes but my 7 year old AirPod are louder, better bass and better quality for half the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jays, we're sorry to hear that you have an issue with your SONY unit. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Connection
Cant use the right bud alone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I got the details right or wrong, but the earphone only make connection when left bud are out of the case. Let me give 2 examples: 1. open the case take the right bud out and place on the year, nothing happens. Then take out the left bud connection made. 2. listening to music through them, put the left bud back in the case, blue tooth connection is terminated and sound to right bud stops. And does connect with NFC when the first time I used my phone with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Abhineet!
Thanks for the feedback. We're sorry for the inconvenience. When you play music or other stereo audio while wearing only one unit, you will hear the sound of either left or right channel depending on the unit you are wearing. Let's try to isolate the issue by performing some troubleshooting steps on the links below:
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289918.html, https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002395214.html?search=using%20one%20, https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Volume
for this kind of money, it's a fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I also own the WH version of this and figured what the heck since they'd operate from the same app on my phone. NOT LOUD AT ALL the worst part of this is that my intention was to have a pair of buds that would be LOUD and these are anything but. With all the volume controls, yes even in the app under now playing, all the way up BARELY drowns out anything. So...returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Makemlouder!
We regret to hear that the unit had to be returned. We value your opinion and we would like to apologize if our product did not meet your expectations. On a side note, A firmware update to improve Windows connectivity & performance with WF-1000XM3 is planned for release by the end of August 2019. Regards, Sam
ANC Is okay Audio is Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm currently using the Senny MTW + Comply foam tips. I wanted to test these Sony's out if they sound better. Unfortunately I didn't find they did. Even with ANC on in full, I was still able to hear a bit more noise than the Senny + Comply tips. The Senny's have a better seal with the Comply tips so the sound stage is even more enhanced. I tried the Comply tips on the WFXM3's but it did not help. Returning the Sony's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Regmeister!
To ensure you get the best Bluetooth sound quality, please set the headphones Bluetooth Connection Mode to [Priority on Sound Quality]. And also, you can try to follow the steps on this link: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289914.html Regards, Sam
- Pros mentioned:Sound qualityCons mentioned:Connection
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were fabulous for a year. Noise-canceling was top-notch. Then they stopped working for no apparent reason. They can't connect to anything, not even with NFC. $200 garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeedu,
Thanks for reaching out to us with your concern. We regret to learn the headphones does not operate properly and won't connect to anything. Please check the troubleshooting steps below if you experience unexpected issues on your headphones.
• Reset the headset. This operation does not delete pairing information.
• If the headset does not operate properly even if you reset the headset, initialize the headset.
Reference: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289922.html
If you can't pair your wireless headphones to the mobile device using NFC function, follow the steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00185800
If you are unable to pair your devices, a different solution is available for troubleshooting. You may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00030345
Should you require further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Left earbud bricked in less tha 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these home and they were amazing. Loved them and the sound quality was top notch. Then the next morning I decided to pop them in and the left earbud wouldn't turn on. Tried everything to get them to work. Had to return them. And I planned on just getting another set but they were backordered.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
A very big disappointment...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality for music is nice but 230$ nice, maybe. Where these headphones fail miserably (an understatement) is when you use them for calls. There is a constant irritating buzzing sound the moment you switch to a call. The buzzing sound is amplified even more if you are in an automobile or a slightly noisy environment. Absolutely useless for me as I wanted to listen to audio books/music and switch to calls when needed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Gotu!
I sincerely regret to hear that you're having a call quality issue with our WF1000XM3. Let's try to isolate this by performing some troubleshooting steps provided on these links https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289887.html, https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289905.html?search=what%20can%20i%20do.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Volume
Hate them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOW, people will buy anything! I bought these because I was looking for big sound with loud volume in a wireless earbud. They had the best reviews, and were highly recommended by the sales associate who claimed that they were the best. The sound quality wasn’t what I expect from Sony. They aren’t loud enough, and aren’t noise canceling. They definitely were not worth the money, and I promptly returned them. NEXT!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Audiophile! We sincerely regret that you were not satisfied with our product. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Replacement earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds but, my dog ate the left earbud. I called Sony multiple times just to see if I could get a replacement. Im willing to pay for the replacement. I was finally directed to number to get the replacement the number and I was told it was Radio United. I never got a call or email back from them. I’m honestly just so frustrated at Sony right now like you make this amazing product but I can’t pay for replacement part.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alice,
Thank you for sharing your feedback. We regret to hear what happened to the earbuds and for the experience with the United Radio Service Inc. This is definitely not the experience we want you to have and we'd like to make sure you are taken care of.
May we contact for help? If so, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool and beautiful design and look, but poor and disappointing performance. Literally compared these with those cheap apple wired headphones that come with the iphone and they outperformed this sony's product. Again very cool look, little bulky but not a big deal, performance definitely not worth 200$. Will be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denny194,
Thank you for taking the time to review your WF-1000XM3. We really appreciate you like the design of the unit. It's unfortunate that you're not having the best experience with these headphones and you consider returning them.
If you still have the unit, we have updated the firmware of these headphones that may resolve the issue you had. The software update improves the performance of the headphones and includes key features, applications, bug fixes.
Should you need further assistance, please let us know so we can turn your experience around. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony.
Sincerely,
Jess
- Cons mentioned:Fit
Great over all quality, but not made for everyone.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love all of the specs that come with these headphones, however, they do not fit my ears and repeatedly fall out, even when I am not moving. I have tried every earbud fit that are available in the package and none of them work. I was really excited to have these as my ultimate earbud replacement but they sadly do not fit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Smith!
We regret to hear that this unit failed to meet your expectations. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1. Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2. Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
Regards,
Romeo
Great sounding earbuds with a comfy fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great for the price and beat the others for the price.
I would recommend this to a friendExcellent earbuds!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fantastic earbuds and great for everyday used!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saneisha, Thank you for sharing your excellent experience with your new Sony wireless headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. Thank you for choosing Sony! -Vincent