Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- |
- SKU:
- 6359820
Customer reviews
Rating 4.1 out of 5 stars with 3308 reviews
(3,308 customer reviews)Rating by feature
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Battery Life4.2
Rating 4.2 out of 5 stars
- Connectivity4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Fit
Rated 5 out of 5 stars
Big Bass, Noise Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding, stylish, and comfortable. The case could be a bit smaller, possible improvement for version 2.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello yamete, We are happy to know that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. To get the most out of your WF-1000XM3, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. We value your input and appreciate your feedback. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
I love these things!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let’s get the cons out of the way first (there aren’t many): NO protection against moisture?!? NONE?!? That just seems like a strange choice on Sony’s part. Don’t expect to take these to the gym unfortunately... Doesn’t fit peeeerfectly in the ear (no bud really does unless you have ones custom made), but that’s easy for me to overlook since they sound excellent and cancel enough noise to listen in almost any environment. Ok, here are the pros: Sleek design, beautiful sound, plenty of different size buds for different peoples ears, the app is super useful and the equalizer is great for getting the exact sound you want! Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyalHuyness, We are glad to hear that you love your new wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. Sony has another wireless headphones specifically for sports. You may also want to check out the WF-SP800N wireless headphones. While using the right size of earbuds, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We appreciate your feedback. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Rated 5 out of 5 stars
WOW! Superb Sound!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. The noise-canceling feature has exceeded my expectations. I would have given this a 4.8 out of 5, but no way to rate it that way. The reason for the 4.8 is trying to figure out how to keep them in my ears. I highly recommend these in-ear headphones, however, make sure you go through all of the ear tips to find the right fit for your ears. The better the fit the better the sound quality. I chose these over the Apple Earbuds.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connection
Rated 5 out of 5 stars
Sony WF-1000XM3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got some other brand of wireless ear buds for about half the price some years ago. Although they did work ok, they were not very solid. They would loose connection, or either the right or left side would go out. The Sony WF-1000XM3, so far has not done any of that. Plus the noise cancelling works great. The sound is far better and there are alot more options. By far the Sony WF-1000XM3 is a huge step up, although I did pay more, it is worth the the extra money!!
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
They alright
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. After a year the battery tends to die within 2-3 hours. Not made for long listening
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Excellent sound in a small package!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have the the headphones in this model, which is excellent, but wanted the convenience and comfort of the in-ear set when I'm sitting outside or hanging around the house. They block the ambient noise and have wonderful sound. When we can travel again, they'll take up much less space in my carry-on. Multiple earpieces come with it to find one that fits best to make them comfortable. Purchased as a deal of the day, so good value for the quality.
This review is from Sony - WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aliyssa, We are happy you are enjoying your new headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Rated 4 out of 5 stars
Sweet Earbuds with ANC.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earbuds, awesome sound with great bass and stage presence. A little larger then I would like and not quite as comfortable as others. But a very solid choice!
This review is from Sony - WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teckie,
Thanks for sharing your experience so far with your new WF-1000XM3 headphones. While we're glad to hear you like the sound quality especially the bass and stage presence, we regret to know that you're not having the best experience with these headphones. We value your input and appreciate the feedback. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. For more details, refer to the link below.
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Anc, Sound quality
Rated 5 out of 5 stars
But pricey but worth getting.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is much much better than my old Jaybirds. Has the added benefit of being truly wireless so you don't have to worry about wires getting in your way. I don't use many of the voice or touch controls but I do use ANC quite a bit and must say it works really well. I can be out in public and once I put these earbuds on, all outside noise gets drowned out except for the voices of people close by. Really neat feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Squib, Thank you for sharing your thoughts and experience using your new WF-1000XM3. We're thrilled to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Good to know that your investment is worth it. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing Sony! -Jess
- Cons mentioned:Connection
Rated 1 out of 5 stars
Will not pair. Returning.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get to pair to phone. No blue light just a bunch of flashing red lights. Read instructions, watched videos, and nothing. Other manufacturers' products in past worked easily. Why can't I get Sony to work?? Troubleshooting instructions are poor to non-existent. Returning product.
This review is from Sony - WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones - Black
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Excellent audio quality marred by mediocre ANR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound excellent (provided you've identified the right ear tips for you)...but I just can't recommend them. First of all, I found them to be fatiguing after approximately 30 minutes of use (from both an audio and comfort perspective). And the Active Noise Cancellation (ANR) is just not as good as it should be given all of Sony's other excellent headphones. I did a direct comparison between these and the AirPod Pro, and - from an ANR perspective - there was no comparison. The AirPod Pro has better noise cancellation (though the audio quality isn't as good as the Sony). For the price, I just couldn't justify the expense. I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheRemoteAddict,
Thank you for the feedback. We will forward your concern to the relevant department.
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Fit
Rated 4 out of 5 stars
Great ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these specifically for the noise cancelling function which works really well. The only issue is of the ear bud plugs provided, none are an exact fit, so some outside noise does come in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Android4Life! We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html 2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial) 3.Instructional Video https://youtu.be/HnXJ_f2nbb4
~Ralph
- Pros mentioned:Sound qualityCons mentioned:Fit
Rated 4 out of 5 stars
Great for listening on the couch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding earbuds only thing I personally don't like is that they don't stay on when you are on and about they won't fall off but they do come loose and I have to adjust them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bobbie! To keep these earbuds on your ears, we highly recommend choosing the right size of earbuds that fit your ears the best: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html. We appreciate your feedback and thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
I had issues with the call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing headset. The sound and the app were on point. However I had issues with the call quality. When I would make calls on my Galaxy note 10 plus I would get a lot of static on my end. The person I was speaking to you hear me clearly without any issues but when they talked there was nothing but static. I took the headphones back and picked up another set but the same thing happened again after the second time I made a call. So I had to return them and get something else. Other than that this was a great purchase. I had to give it a four out of five due to the fact the sound was amazing and you can change it to however you wanted it to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey SwordzmanBrown,
I'm sorry to hear that you're having an issue with call quality.
A firmware update to improve phone call sound quality for your WF-1000XM3 Truly Wireless noise-canceling headphones is now available (as of 1/14/2020). Please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads for update instructions. Also, a video tutorial on how to easily perform the update is available at https://youtu.be/4b0TDTk1OuU.
If you need additional support, please reach out directly to customer service at (239) 245-6362 or, for chat or email, https://us.esupport.sony.com/support/s/support-contact?language=en_US#car.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great noise cancelling .. but bad for phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone have awesome noise cancelling and are great for listening to music I tried them both in flight and in train and they worked great. The 5 hour battery is a limitation when it comes to long flights ( west coast <> east coast ) Another limitation is the quality of phone calls. When in street the voice quality through the mic is really poor and I will not recommend this headphone for anyone who wants to use t for phone calls on the move
This review is from Sony - WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Lalit!
We are sorry to hear what happened. In this case, please allow us to help you and make this a better experience. You email us at [email protected] and include all information such as model/serial no, address, phone number.
Regards,
David
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Excellent Sound and Battery Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony wireless earbuds are fantastic. There are multiple earbud options to ensure a good fit, the noise cancelling is great (and adjustable), and the sound is rich (also adjustable with an EQ app available on various phone OS's). Additionally they have pretty great battery life and putting them in the carrying case for a short period of time gives you another ~1hr of listening time. My only complaint is that the charging cord is a little short.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Awesome sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these are amazing! The EQ on the app really make a difference. I have different setups for rock, rap and techno. The buds are a little large but fit my ears after selecting the right tips. The included foam tips worked the best for me. I bought some memory foam tips from Comply and they are perfect. Battery lasts almost the whole day without charging. Call quality and noise cancellation wasn’t high priority for me but work well.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I’m impressed with these ear buds. They fit well once you select the proper tips for your ears. The noise canceling seems to work well. It mutes vacuum cleaner noise very well. The real test will be when I get out to use the lawn mower! The controls are easy to use; each unit performs a different task. The left one controls the noise canceling functions while the right controls music playback and voice assistance (Siri or Hey Google). The only reason for not giving 5 stars is you can’t control volume from the ear buds, you have to do that from your phone (or Apple Watch, if you have one).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieM, We're very grateful for this positive feedback! Thanks for sharing your experience so far with your new WF-1000XM3 True Wireless Noise Canceling Headphones. Good to know that these headphones fits you well. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Definitely Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for someone as a gift and they loved them. Definitely recommend
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Comfort a question
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is almost over ear quality. Battery lasts 8 hours with everyday use. Not the most comfortable but once you find the right rubber end it gets better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, Awesome! Good to know that you like the sound quality and battery life of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. The WF-1000XM3 comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. Please use the right size according to the size of your ears. When wearing them, please gently pull on the top of your ear as you twist the earbud into your ear. This should give you a firmer hold and better noise canceling experience. We value your input and appreciate the feedback. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound, durable so far....
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them great sound, seem very durable for gym use
I would recommend this to a friend















