Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Highly recommended ear buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic earbuds with quality noise cancelling and top sound. Tap one ear bud for noise canceling or ambient sound. Tap the other for telephone calls. Remove it from your ear and the music instantly stops and restarts when you return it to your ear. Long battery life with a charging case that increases the available battery power.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Highwayman, We are glad you like the quality of your new Sony wireless noise canceling in-ear headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome sound and comfortable earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds are very comfortable and the sound is exceptional. Easy to use and long range after charge .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Carmelo07!
Good to know that you are happy with your purchase. Thank you for supporting Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Connection
A few steps away from perfection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is perfect, but the sound quality is average. The equalizer is helpful though. If you switch the priority to sound quality, the connection becomes a tragedy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Kangarooyou!
Please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289921.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
~Earl
Sony Social Support
- Pros mentioned:Bass, Sound quality
Best wireless buds I've owned!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always been the one to cheap out on wireless buds. This time, I went ahead and spoiled myself with these WF-1000XM3. These are by far one of the best true wireless buds one can own. I was lucky enough to pick these up on sale for 169.99 and I have regretted it for one moment. The overall sound and bass is amazing. You cant go wrong with this model. I'm thinking of getting the over-the-cousin headset.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! I bought these to replace my Bose SoundSport earbuds. They were great, but their noise cancelling was always a bit lacking. I used them so much for enough years that the batteries finally wore out. These Sony earbuds are smaller and lighter (and thus, more comfortable) than my Bose. Additionally, the noise cancelling is excellent. And I mean EXCELLENT! I recommend these without reservation.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
AWESOME MUSIC SOUND lukewarm everything else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To the point. GREAT FOR MUSIC SOUND QUALITY. One of the best. Calls: choppy and tinny. The app: confusing and ridiculous No water/sweatproof: but mine fell in a glass of beer (long story) and are fine. Battery life: about an honest 5hrs. Bottom line: there's just too much better out right now for the price. Samsung Buds PLUS beat these in every way except sound and even there only barely. Anker Liberty pro 2 as well as Jlabs top one (I forget the name) are all better buys.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Great noise cancelling! Dare say best there is!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality, battery, and they are very comfortable! Well worth the cost!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate, Thanks for sharing your experience so far with your new WF-1000XM3 headphones. We're glad to hear you like the sound quality and overall features. Good to know you are satisfied with your purchase. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Excellent sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent product from Sony (as usual) . I have used many Bluetooth headsets and this one is the best in true wireless headphones. Punchy bass, crystal clear high frequency range, nice vocal and with a perfect battery charge. Overall, this product with this money is awesome. this is my favorite pair now after my Sony WH 1000 XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Wow! That's cool! We are thrilled to hear you feel the WF-1000XM3 is the best sounding wireless in-ear headphones that you've owned and you're enjoying excellent audio quality these true wireless headphones delivers. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We really appreciate your recommendation. Thanks for leaving us such a wonderful review and for trusting Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and fairly easy to use. The only problem I have is the inability to connect to multiple devices. Maybe I’m just doing something wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoLewis,
Thank you for sharing your thoughts and experience using your new Sony WF-1000XM3. We are glad to hear you like the good sound quality and ease of use. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. We value your input regarding the support for multipoint connection and appreciate the feedback. Unfortunately, The headset does not support multipoint connection, which means it cannot connect to 2 devices simultaneously. For more details, refer to the link below.
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548861.html
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Anc, Sound qualityCons mentioned:Fit
Amazing Sound, Great ANC, little uncomfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Amazing Sound, Great ANC Cons: uncomfortable for long hours bad touch controls big case average microphone.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Better for not too much movement
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earphones have astounding sound and have quality structure.The noise canceling is above average. My only issue is they would not stay in my ears during workouts.
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Connection
Best Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them they have some size and arent so small like othwr earbuds. Only con about it is the blue tooth. I prefer to have the option of wireless or wired. We have no idea what the effect on the brain actually have an issue. I like the design and comfortable feel. I also like wired as you for have a good odea wjnentkh
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dpingleton,
We're really glad you like the comfort, design, and that they come with an assortment of earbud tips in various sizes to ensure there is a great fit for all ear sizes. These earbuds are Bluetooth only model, and doesn't support wired connection. With regards to Bluetooth headphones safety or effect, in general, Bluetooth devices does emit radiation but they are significantly lower than mobile phones or other transmitter devices. We recommend having a look on the Sony website and you will be able to see details on the full range of our headphones that have the option to use supplied headphone cable for a wired connection or Bluetooth connection.
https://electronics.sony.com/audio/headphones/c/all-headphones
We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for your purchase and for sharing your feedback! -Jess
- Pros mentioned:Sound qualityCons mentioned:Connection, Fit
good for student, not for active use.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound!, dont move from your desk. not for active people. falls out, reconnection issues. dropped calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi fantastic, We regret to hear that you are having issues with your wireless headphones. Make sure to update the firmware of your headphones. The update includes key features, applications, bug fixes, and feature improvements. Sony provides different sizes of earbuds to obtain the best fit and prevent the headsets from falling off. You may select the earbuds that fit your ears the best and wear the headset correctly. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
If you are still having the same issue, you can email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound qualityCons mentioned:Volume
amazing just not loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality of sound is amazing! the noise cancelling also works very well! charging is super fast as well! only knock I have is the volume! way too low for my liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello, Skrr12!
Thanks for the feedback! We're glad to hear that you're happy with the performance of our newest earbuds, and we're sorry if the volume of our product did not meet your expectations. The volume can be increased via the Headphones Connect app to solve this problem. In order to do so, please follow directions here: https://www.sony.com/electronics/support/articles/00230635.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Comfort, Sound quality
Great ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and crisp along with being comfortable with holding a long charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mission1026, Excellent! We're glad your like the comfort, long-lasting battery life and overall sound quality of our product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Noise canceling great, fit bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling feature of these headphones is phenomenal - tunes out all background noise at loud gyms, airports, etc. however, they were incredibly uncomfortable and often fell out of my ears. I attempted to change the earpiece sizes with the provided fittings, but none of them solved either of these problems. I also often had issues with the touch feature for switching settings - it would beep indicating I had touched the button but would not switch noise cancelling on or off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Piper!
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)”
Instructional Video https://youtu.be/HnXJ_f2nbb4
~Earl
- Pros mentioned:Sound qualityCons mentioned:Connection
Audiophile Grade
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud, melodious sound with crisp treble and deep bass. Noise cancellation works pretty well, definitely better than some headphones I’ve tried before. They look pretty elegant and they’re also durable. Connectivity is nice, but it disconnects at random like once a day, nothing to really write home about. Definitely the best wireless earbuds in the market to this day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gwyn, Awesome! We are thrilled to hear about your excellent experience with your new WF-1000XM3. It is nice that you are enjoying the top-notch sound quality, noise canceling, and overall features of our industry-leading, noise-canceling Truly Wireless headphones. Good to know that you feel the WF-1000XM3 is the best sounding true wireless headphones that you've owned. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound qualityCons mentioned:Fit
Good ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a little larger than I expected. The sound quality and battery life are very good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, N325!
Thank you for supporting Sony! Enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Fantastic all around earbuds with a batch problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Alright, I've had these earbuds for a while. I got them roughly a month after they came out originally. These are amazing. I love how they sound, I love the noise cancellation and ambient sound options, I love that they can pair independently of each other and their battery life is pretty alright. The fit is okay but when you use the accompanying foam tips it's perfect. The touch controls are nice and configurable enough. Finally, the call quality was meh at first but got better with an update. Here's the catch, you need to get lucky. I've had 3 pairs. I got in an accident that destroyed my first pair, they were the cheapest casualty yet the most heart wrenching. The second pair I got to replace them had a battery drain issue where they drained passively as if they always had something playing and noise cancelling on even if they were idle and without features turned on. The third pair though (the ones I'm currently using) doesn't have the battery issue of the second pair but the left bud does seem to have less intense Noise cancellation and Ambient sound. If I turn on noise cancellation it's like it's barely filtering stuff, if I turn on Ambient sound it's almost not like I have it on which is oddly enough isolated to just the one bud but considering how much use I have for these features is starting to bug me a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quasidumb,
Thanks for giving the product a perfect rating! We're glad that you like the sound quality, using only one unit of the headset, noise cancellation, and overall features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. We value your input and appreciate the feedback.
• For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound qualityCons mentioned:Fit
Not good for work out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good if you a gym rat, was adv they would stay in my ear but nope struggled a lot! But overall on sound and bass perfect!! Good earphones just not for gym
I would recommend this to a friend