Customer Ratings & Reviews

I already had the Sony WH-1000XM3 over-ear headphones and think they are excellent but generally prefer buds since they are less bulky. After reading the reviews, I got the WF-1000XM3 buds and they are great! Excellent noise cancellation and excellent sound quality. They are also very comfortable; they are barely noticeable to me. I highly recommend them, especially for traveling.

If you are looking for driving or stationary earbuds, these are great. Sound fantastic, but do not stay in ear when doing a lot of moving.

Bought these as a gift on discount after being able to try on a set. Fit is ok, but depending on activity level, could slide out. Bluetooth connection isn't a problem, paired easily with my phone. Noise cancelling is great. Soundstage is also very good. For the price, I'd rather suggest the newer XM4 as the design is less clunky and improves on this model in most aspects.

I absolutely am impressed with this product. The sound is great and is as advertised. I must say, the shopping experience is a totally different animal. I was quite surprised, as there were no sales associates to assist me with the purchase. I went into the store with the mindset of knowing exactly what I went there to purchase without question as I have conducted my research in advance. I was approached by 2 different sales associates that stated they couldn't assist as this was not their department but did not offer to assist me in locating someone in the audio department. I had to literally walk around the store until I found someone that worked in that department. I wasted approximately 15 minutes until I was able to locate a sales associate to assist me. I was quite discouraged and technically I should've left the store and went to another retailer where I could've had a more pleasant experience and with a willing to assist sales staff. I did indeed make my purchase at this store however, I have made this experience known to everyone I talk to even family and friends. The management should either train their staff more appropriately or hire more enthusiastic sales associates for their store. I am not completely certain that I will ever return to this store, even if it's just to browse. This is sad to be honest!!!

I bought these for my wife for Christmas as I have the WF-800 set that I've been extremely happy with. These make me jealous. Sound quality, comfort and noise-cancelling have been significantly improved over the previous generation that was already an impressive performer for the price range.

I like the WF 1000XM3 because the music really sound excellent, this is for audiophiles. I returned it because it does not get loud enough.

these are some of my more expensive earbuds but definitely worth the price. They pair easily with my devices and sound great for listening to music and the call quality is great also. I've not had any problems with them not fitting in my ears and the battery life is good on them too. I am very pleased with my purchase and would recommend these to others.

These have great sound but the left earbud really does cut off randomly... but it will cut back on... just a weird quirk for the price

I would give it 5 stars if I could keep the devices in my ears. It seems like they're top heavy because they keep falling out. I've tried different sizes they provide but they still fall out. I really like the noise cancellation. I also like the convenience of going between devices but it would be nice if I didn't have to disconnect one to use another.

Battery doesn’t seem to last as long as you think and it’s quite bulky. But sounds better than airpods.

Great sound! Beautiful design. Only issue is that I can’t get it to a perfect fit for my ears!

These are not worth the cost. I unfortunately misremembered my return window trying to give them another chance and am now stuck with them. I started out trying Samsung buds+(beans) and while I loved the sound of those my ears were in extreme pain so I upgraded to these Sony buds hoping they would be even better. Fit: These come with a bunch of different tips. The main ones fit me fine and I don't mind the bit of the buds that sticks out. I'm not really picky about the look as I mostly want them for at home use. After a while the seal starts to feel insanely pressured and gives me headaches. Yet if I try to just do some very simple stretches gravity will pull them out. So I'm not even using a tip that is extremely tight. The pressure from the suction just may not be for me. Call/mic quality: This is what I mainly wanted them for and I can hear others loud and clear within the capabilities of their mic. I've asked my bf who I speak to on these the most about my quality and he says its great. Audio quality: I may just not like the in ear buds in general, but I never noticed an issue with in ear buds before these wireless ones. I feel almost like I'm listening to something in a small room, but the quality is good and when music is on external noise is filtered well. When no music is on and I'm between calls the active noise canceling actually makes things feel amplified to me and it all sounds weird and tinny. Maybe this can be adjusted in settings, but I was not having an easy time with the app. OTHER: ***Here is the reason for the negative review. *** -The touch sensitivity is way too sensitive, but I could look past that as pushing a button in your ear could be equally frustrating or eventually painful? I can learn to clip my hair up just to use the headphones even though I think that is ridiculous. -Even worse....ONLY the left bud connects to anything. This means I HAVE to use the left bud to use the right. If I take the left off and set it down its inactivity will eventually disconnect the right as well and put both into a sleep mode disconnecting them from my call. I dread the day I accidentally lose the left rendering the right completely useless. Maybe this is in app settings somewhere too? -If I try to just keep the left bud active and out of my ear (for some pressure relief or to hear my dog) I will probably hit the touch sensor when moving it around which also disconnects my call. -WORST OF ALL....these headphones DO NOT actually function at the distance they say. I can hardly move 20 ft with nothing blocking my path between me and my phone before they may disconnect.....and the left bud randomly disconnects multiple times a day. As I said before the left bud is the one that must stay connected during the entire usage. So if im in a call with my hair up, sitting right next to my phone, and with both buds in my ears not being touched at all the left will randomly disconnect. I can then hear the call in the right bud, but have to take my left bud out, put it in the case to disconnect and reset it, take it back out, and then reconnect to my call. All the while....I cannot speak on my call without the left earbud being connected. So people are just saying "hello...hello...HELLO???...." (heard via the right bud) over and over again and there is nothing I can do until the left bud takes its time to disconnect and reconnect with my manual intervention. So...choose something else that is cheaper. I chose these at the recommendation of the Best Buy employee who said he loved them and they worked great. Maybe for him. Maybe I got duds. This is a HUGE waste of money and will only lead to frustration. Also their app is so much more confusing than the Samsung buds+. I wish those would have fit my ears....

These are comfortable and work well. If I were to have two wishes, one is that I'd wish they were better about keeping their bluetooth connection. They tend to drop for a second and then come back which is kind of annoying. The second wish is that they could produce more robust bass. I was able to EQ it and improve, but I would like more. They've very comfortable to wear and I rarely feel like they may fall off my ear. The case is nice and has a charging system I like a lot. I'm happy with my purchase.

Noise cancellation works well and the battery lasts. The only issue I have is they are not the most comfortable for longer term wearing

sound great. no outside noise at all.. wish they were more stable in my ear... kinda easy to come off when i move around....

this earbuds made by sony are amazing bass treble and mids are quite there the noise cancelling is great but since i own an iphone i return them for pros pods i miss the quality of the audio on the sonys the pods are great but not as good as the sony the other reason i return them was the fitting on my ears but i have to give it to the sony for their audio greatness

I have gone through quite a few different earbuds and am very happy I decided to spend a bit more for quality. I tried quite a few less expensive ones and they all had 1 thing or another wrong with them. Either build quality, connection issues, sound issues, mic issues and so on. I decided to purchase a bit more expensive then I usually would for earbuds but it was worth it. These sony pair have fanastic sound to them and the mic picks up my voice very well. I do not have issues with virtual meetings anymore. Before my voice would cut out a lot and I would end up repeating myself. They have noise cancelling as well, so I am able to hear perfectly fine , even if there is noise in the background. These come with multiple size buds and so should fit pretty much anyone, so long as you test them out and find the right fit. They look great, they work great, the charging case provides at least two full charges in my experiance. Charging case is USB C.

after buying two of these I experienced the same issue within weeks of owning them. The unit would disconnect and reconnect to my phone randomly while talking on the phone. Ive tried them on several different phones and had the same issue. For the price of these one would not expect to have this type of issue. Noise cancelaon is a joke. If you were to drop a pin on the floor the person on the other end would hear it. I spent more time turning them off and on trying to get it to connect without having static or distortion. Battery life is pretty good although it does become annoying having to go through the menu, change head phone settings just to use the fully charged bud. Music quality is good. Could be a little better but I liked it. Ear fitment is great. I have small ears and didn't have to keep adjusting due to them slipping out. NO!!! I would not suggest to a friend and definitely wouldn't buy them again.

Reasonable sound and good battery life. Not quite the sound quality of the Sennheisers but noise reduction and battery life make up for it

Tried a number of earbuds before settling on these. Very good sound quality, but it takes a while to size the tips correctly to avoid having them fall out. I only wish Sony could make earbuds of this quality with 'Sports' style over ear hooks. Very easy to pair with multiple Bluetooth items