Customer Ratings & Reviews
- Model:
- WF1000XM3/B
- SKU:
- 6359820
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.2 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers frequently mention the excellent sound quality and great battery life of the WF-1000XM3 True Wireless Noise Cancelling In-Ear Headphones. Many also appreciate the comfortable fit and effective Active Noise Cancellation. However, some customers have concerns about the fit, connection stability, and water resistance, and a few would prefer a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Product.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a better product than the Bose. Sound is clear and crisp. This compliments my other sony over the ear headphones. Sony at this time is superior to Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielgg, we're glad you like the sound quality of our ndustry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Meh battery life, but good sound, OK NC
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones have the worst battery life I have had in a while. The sound quality is good. The noise cancellation is on par with Jabra high end NC headphones. The fit is OK not super comfortable like the Jabras. The battery lasts less than two hours. I am not sure why this was advertised at much higher. The case quality and the build quality is good. Feels premium although the whole case is a tad big.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Beepoo,
While we're happy that you like the great sound quality and noise cancellation, we regret to know you've been running into some issues with the headphones battery life is short or the battery power does not last long. For available operating time of the unit, the usage hours may be different depending on the settings and conditions of use. Also, when the Equalizer function is used, the playback time will be shorter by about 45% at most. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289868.html
If you enable the following functions, the operating time will be shorter.
• Equalizer
• DSEE Extreme, DSEE HX, DSEE
• Note: If you activate the Equalizer and DSEE Extreme (or DSEE HX, DSEE) at the same time, the operating time will be shorter than if you enable only one of the functions.
• Speak-to-Chat
• Priority on sound mode while using Bluetooth
• Voice assistant
• Automatic wind noise reduction
For more details, you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00271301
If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thanks for sharing your feedback!
Regards,
Jess
- Pros mentioned:Sound quality
Great sound-better noise cancelling needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, set up easy, app is glitchy. Needs better ambient sound cancelling when on a call from a “other person on the call” point of view. First person noise cancelling is great
I would recommend this to a friend - Pros mentioned:Sound quality
Great earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying these earbuds. Noise canceling is amazing. The only tough part is that when outside I'm nervous about them falling out of my ear and losing them. Otherwise great product.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing Earbuds, excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for about 2 months now, use them when I fly. Was concerned that these didn't have AptX, but the sound quality on these are amazing. For flying, the noise canceling on these is incredible, even better than my Momentum 2 set of cans. Highly recommend. Build quality and controls are A+, comes with plenty of earbud options. Downside, with noise canceling on, I get about 3.5-4 hours max out of these, glad it comes with a case that doubles as a charger.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, COS45!
We appreciate your positive feedback. We are always looking to make SONY better. Thank you!
~Earl
- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these mainly to use while working. I like talking on the phone and I heard these were great for that. I wasn't really purchasing for sound quality mainly to make calls. First the calls are trash, I dont know what Sony is doing but sadly they really fail in this side of things. The Sound quality is great, good base and the app is awesome. I just personally wouldn't purchase another pair since they didn't do what I really wanted, make good clear calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nanoz619, Thank you for the feedback on your experience with your WF1000XM3. While we're glad you like the great sound quality, deep bass, and intuitive companion app of your new headphones, we regret to hear you're having call quality issues with the unit. If the size of the earbud tips does not match the size of your ear canals or the headset is not properly worn on your ears, you may not obtain proper sound qualities or call performances with the unit.
If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
The best truly wireless earbuds I’ve owned to date
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best wireless earbuds I’ve owned to date. The noice cancelling capabilities are absolutely unprecedented. I can no longer hear my coworkers speaking to me at the office and I can honestly say that I’ve never enjoyed the work days more. The sound quality of these headphones is wonderful. The accompanying app can be a little annoying at times, but simply turning off the sound control options eliminates the notification chime.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds, great bass, price excellent, totally recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Practica, we're glad you like the sound quality of our product. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. If you haven’t already, download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine-tune your music. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
Fantastic product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, good noise cancelling, and a long battery life make this a great choice for headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing. They stay in your ear pretty well. The only thing is they don't work that well for phone calls. They pick up all the sounds around you and phone calls aren't clear.
I would recommend this to a friend - Pros mentioned:Sound quality
best true wireless you can get bar none
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is THE BEST quality true wireless earphones you can get. I encourage you to do your research also and you will most likely come to the same conclusion. Comes with the quick charge case for the buds to keep continuous play for your ears. Please note that it was recently leaked that Sony will be releasing Aptx codec via software update (which was my only major complaint with these buds) so in a few months it will be the Perfect wireless set you can get.
I would recommend this to a friend Just not the same
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This set of noise canceling in-ear headphones (ear buds) are pretty good. This is another case of they just didn't fit my ears as well as the Air Pods Pro did (tried almost every silicone cover) or cancel the noise as well. I had to take them out after a couple of hours as they felt hard and uncomfortable. I tried them for several days and it didn't get any better. They also didn't cancel the background noise as well as the Air Pod Pros (but I'm an Android girl so was determined to find something in this line). I changed to the Sony WH-1000XM3 over the ear headphones and am much much happier. There will be a review for those posted soon.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and set up. Good quality sound. Holds a charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi privatenumber6,
Great! We're glad that you like the battery life, sound quality, and user-friendly functions of the headphones. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
great if you don't mind the beeps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the fit was awesome and very comfortable . Sound was very clear, but the non stop beeps drove me crazy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Preston,
Thank you for sharing your thoughts and experience using the WF-1000XM3. While we're glad you like the incredible audio quality, fit, and how they feel exceptionally comfortable, it's unfortunate you've been running into difficulty. We're sorry to learn a beep sound is sometimes heard on the unit. Please allow us to help you and turn this into a better experience.
When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes.
The notification tone can be disabled in the Sony | Headphones Connect app. To keep this from happening, follow the steps provided on this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/articles/00229328
If the issue is still unresolved, please follow the steps below for ways to contact us.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
"BEST BACKGROUND NOISE CANCELING" Headphones???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for My hubby for Christmas and SO Far He Loves them... But, I cannot give 5stars sadly because He has DILIGENTLY been working on trying to get the "Background Noise" that is supposed to be "SO AMAZING" with All the reviews I read, and He drices So NEEDED VERY GOOD NACKGROUND CANCELING NOISE HEADPHONES, YET Everytime We talk, there is wind noise, etc... & It just is Very Disappointing... So, If Y'all can Help Us get it fixed to where it is True to what You have Claimed they are, I will Gladly give you guys 5 stars & wld appreciate any help or advice too... Truly!!! Thank you & God Bless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 4bradandchrissy,
Thanks for the 4-star rating. We're glad to hear your husband loves his new WF-1000XM3 Headphones. We have taken note of your issues. Please allow us to help you and turn this into a better experience.
• For the noise-canceling issue, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial)
3.Instructional Video https://youtu.be/HnXJ_f2nbb4
• If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads
Thanks for sharing your feedback and for choosing Sony!
Regards,
Jess
- Pros mentioned:Sound qualityCons mentioned:Connection
Great sound spotty connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great n/c is great but connection very iffy unless device is next to you. Got it for T.V but its useless for that for me anyway.
I would recommend this to a friend - Pros mentioned:Sound quality
Sweet headphones jnes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Range for connection is very long. Sound is excellent. Can hear through the headphones, so you don’t get blind sided by anything. Would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Danerice, We are glad you like your Sony headphones. The noise-canceling technology in the WF-1000XM3 is the most advanced ever in truly wireless headphones, with our HD Noise-Canceling Processor QN1e. And, with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience wherever you go. We appreciate your feedback. Thank you for trusting Sony! -Vincent
- Pros mentioned:Sound qualityCons mentioned:Water resistance
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of ear buds. They sound great and the connection is good, just wish they were water resistant.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Fit
Couldn't wear it tightly
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always fell out from my ear, even with the slightest movement. But apart from that, the sound quality and noise isolation are fairly good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, JackLewis!
I sincerely regret that our product failed to meet your expectations. We will surely take note of this as we value your feedback.
We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To ensure optimal performance with noise canceling, as well as to obtain the best fit and prevent the headsets from falling out, please refer to one or both of the following:
1.Help Guide https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002392265.html.
2.Animated Tutorial on the Sony Headphones Connect app (ref https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548864.html?search=tutorial).
3.Instructional Video https://youtu.be/HnXJ_f2nbb4.
If this does not help, please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
I really enjoy the sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great and the bluetooth link to the phone worked great. I really wanted to link them to laptop, but sadly, I am unable to figure out the connection to widnows 10.
I would recommend this to a friend